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About this role

Wells Fargo is seeking a Pega Product & Solution Delivery Lead - AI Case Management within the Chief Operating Office. This role will help drive low-code and no-code workflow innovation by partnering with business, technology, and operational stakeholders to design, configure, and deliver scalable Pega-based solutions that improve operational efficiency, strengthen controls, and create measurable business value.

In this role, you will serve as a hands-on product and solution delivery leader for a dedicated product pod. You will work closely with architecture and engineering teams that own the foundational platform architecture and technical standards, while leading the business logic, user experience, workflow design, prioritization, and low-code execution required to deliver high-quality solutions.

The ideal candidate has hands-on Pega App Studio and Dev Studio experience and can translate complex operational needs into practical, well-controlled workflow solutions. This individual will lead cross-functional teams through agile delivery and partner effectively across business and technology teams to deliver outcomes with speed, quality, and accountability.

In this role, you will

• Lead a cross-functional product pod of Solution Consultants, Pega Configurators, and Business Analysts to deliver Pega-based workflow automation solutions aligned to business priorities.

• Provide day-to-day product direction, delivery oversight, mentorship, and issue resolution support to help the team meet commitments and maintain high execution standards.

• Own solution delivery from discovery and design through configuration, testing, deployment, and post-implementation feedback, with a focus on quality, usability, scalability, and control readiness.

• Work hands-on within Pega App Studio and Dev Studio to support solution design, configuration, testing, and implementation of workflow capabilities.

• Partner with architecture and engineering teams to ensure solutions align with platform architecture, technical standards, security requirements, and software delivery lifecycle expectations.

• Translate operational pain points, process inefficiencies, and business needs into clear product requirements, workflow designs, user stories, acceptance criteria, and delivery plans.

• Partner directly with operational leaders and business stakeholders to assess opportunities, shape solution options, manage expectations, and drive alignment on scope, priorities, benefits, and delivery timelines.

• Establish and monitor success measures for delivered solutions, including adoption, operational efficiency, user experience, quality, risk reduction, and other relevant business outcomes.

• Elevate product management practices across the team by improving intake, prioritization, roadmap planning, stakeholder communications, and outcome measurement.

• Identify and help resolve risks, issues, impediments, and dependencies that could impact delivery quality, control effectiveness, or business outcomes.

• Foster a collaborative, inclusive, and accountable team environment that supports talent development, clear communication, continuous improvement, and operational excellence.

Required Qualifications

• 5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.

Desired Qualifications

• Hands-on experience designing, configuring, or delivering workflow solutions using Pega App Studio and Pega Dev Studio

• Experience translating business needs, operational processes, or control requirements into product requirements, user stories, workflow designs, and delivery plans.

• Advanced knowledge of Pega capabilities, including case management, workflow design, business rules, user experience configuration, reporting, and role-based access concepts.

• Experience leading or guiding cross-functional teams, including business analysts, solution consultants, configurators, technology partners, or matrixed delivery resources.

• Experience partnering with technology, application development, architecture, or engineering teams to deliver software, workflow, or automation solutions.

• Strong product management discipline, including product strategy, roadmap planning, feature prioritization, stakeholder alignment, and outcome measurement.

• Experience delivering workflow automation, case management, business process management, or operational transformation solutions in a large, complex organization.

• Ability to simplify complex operational problems and convert them into practical, scalable, and well-controlled product solutions.

• Strong stakeholder management skills with the ability to communicate effectively with business leaders, technology partners, risk/control partners, and delivery teams.

• Ability to influence successfully in a matrixed environment and build trusted partnerships across business, product, technology, and operations teams.

• Strong risk and control mindset, with the ability to incorporate governance, compliance, and operational risk considerations into product design and delivery.

• Ability to use data, metrics, and user feedback to evaluate solution performance, prioritize enhancements, and drive continuous improvement.

• Ability to lead through ambiguity, remove delivery impediments, and maintain focus on measurable business outcomes.

• Financial services, operations, risk, controls, or enterprise workflow transformation experience.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.

• Ability to work on site in a hybrid role.

• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.