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Acadia.io - Senior Account Manager, Retail Marketplaces (Amazon)

Acadia is a modern media and growth agency focused on mid-market disrupters. Headquartered in Atlanta, the Retail Marketplaces team is a fully remote team of creative Account Managers, Marketers and Media experts. We pride ourselves on being an agile environment, with a "roll up your sleeves" mentality needed across all employees.

Awards

AdAge - Best Places to Work 2025

AdAge - A-List 2024

Amazon Partner Award Winner 2025

AdWeek Fastest Growing Agencies 2024

Our Core Values

• Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
• Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
• Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships - where respect and humanity thrive.
• Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.

The Senior Account Manager is an expert in the creation and coordination of client strategy that ties back to goals, benchmarks, and targets. They are responsible for being the client relationship owner for Enterprise accounts, and maximizing opportunities for growth within their client book.

Responsibilities include, but are not limited to:

• Strategic Management of assigned client book, defining a roadmap to reach set goals
• Report on performance with details around trends, tactics implemented and next steps
• Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
• Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
• Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
• Subject Matter Expert for client relationship management
• Staying up to date on industry trends and best practices for use in client education and company thought leadership.
• Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls

• Benchmarks Required for this Role:
• Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
• Expert in clear and timely written and verbal communication both internally and client-facing
• Dependable and timely completion of work in line with task and projects deadlines
• Cross-functional team management including coaching, empowering, and delegating tasks) so that each account team member feels invested in their work and aligned on growing the client's business
• Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise
• Demonstrated ability to work well with others including navigating challenges and obstacles
• Expert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets
• Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients
• Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes
• Mentoring and support of new AM hires, including strategic best practices and quality control

• What we Offer

• Full remote team; work-from-home flexibility
• Generous Holiday & PTO Allotment:
  • 16 Paid Holidays
  • 16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years
• Bereavement Leave (5 days)
• Volunteer Time (16 hours)
• Parental Leave (12 weeks)
• Physical & Mental Health Stipend
• Medical, Dental, Vision Insurance
• 401K, Financial Planning Support
• Education Reimbursement