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Job Description
Director of Revenue Engagement- Patient Financial Services-Corporate 42nd Street -Full-Time Days
The Director of Revenue Engagement acts as a critical liaison between Hospitals, Ambulatory Care Sites, and Physician-Based Practices (PBP) and Revenue Cycle Management (RCM) operations. This role is responsible for reviewing, assessing, and optimizing processes across the entire revenue cycle-including registration, pre-authorization, coding, billing, collections, reimbursement, and financial analysis-to drive revenue performance, cash collections, and regulatory compliance. This position requires strong leadership, analytical acumen, and deep expertise in both professional and hospital billing processes.
Responsibilities
Revenue Cycle Strategy & Optimization
• Evaluate and improve end-to-end revenue cycle functions, from patient scheduling and registration through to final payment and resolution of accounts.
• Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, reduce denials, and increase collections.
• Collaborate closely with operational leadership across Hospitals, Ambulatory Care Settings, PBP, RCM, and other Mount Sinai divisions to improve revenue cycle performance.
• Partner with hospital leadership, ambulatory leadership, department/institute/service line leaders, providers and practice staff to promote engagement and alignment with RCM goals.
Stakeholder Collaboration
• Develop strong, collaborative relationships with cross-functional stakeholders including DTP, Human Performance, Managed Care, Finance, and clinical departments.
• Work with finance and managed care teams to improve registration, coding, and billing accuracy and performance.
• Support clinical leaders and administrators by providing education on revenue cycle best practices and insurance verification procedures.
Denials Management & Process Improvement
• Investigate denial trends and develop innovative solutions to reduce occurrences and improve resolution.
• Drive adoption of best practices, process improvements, and technology enhancements to improve performance and compliance.
Data Analysis & Reporting
• Analyze revenue data to identify trends, gaps, and opportunities for improvement.
• Provide regular financial and operational reports to senior leadership, including analysis of actual vs. expected performance metrics.
• Present actionable insights and recommendations to leadership and governance committees.
Technology & System Integration
• Collaborate with IT and system vendors to ensure optimal performance of revenue cycle systems and seamless integration with other platforms.
Compliance & Risk Management
• Ensure adherence to federal and state billing and coding regulations, including HIPAA, CMS, DOH/OMH, and payer requirements.
• Implement internal policies and controls to minimize revenue cycle risk and maintain compliance.
• Stay current on regulatory changes and guide necessary updates to internal processes.
Team Leadership
• Lead, mentor, and support revenue cycle and engagement staff.
• Provide training and career development opportunities to foster team growth and effectiveness.
Qualifications
? Bachelor?s degree in Healthcare Administration, Business Administration, Finance, or related field required; Master?s degree preferred.
? Minimum 5 years of progressive experience in healthcare revenue cycle management.
? Proven success in optimizing revenue cycle operations and reducing denials.
? Expertise in authorization, registration, billing, coding, reimbursement methodologies, and regulatory compliance.
? Deep understanding of insurance plans and payer reimbursement.
? Strong analytical, problem-solving, and financial reporting skills.
? Excellent leadership, communication, and stakeholder engagement abilities.
? Proficiency with revenue cycle software and Microsoft Office tools.
? Deep understanding of professional practice, hospital, and ambulatory operations.
? Strong customer service orientation with a commitment to service excellence.
Non-Bargaining Unit, 518 - PFS 633 Third Avenue - MSH, Mount Sinai Hospital
About Us
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.