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Director of Total Rewards
Lead Total Rewards. Inspire Performance. Strengthen Our Mission.
Goodwill Industries of Middle Georgia & the CSRA is seeking an experienced, strategic, and collaborative Human Resources leader to serve as our Director of Total Rewards.
Reporting directly to the Vice President of People, this enterprise leadership role provides strategic oversight of Benefits Management and Total Rewards, ensuring our comprehensive benefits programs support the health, well-being, and success of nearly 1,000 employees. In addition to leading Benefits, this position oversees Performance Management, workforce analytics, employee recognition, leave administration, compensation initiatives, and related Total Rewards programs for Goodwill Industries of Middle Georgia & the CSRA and Good Vocations.
This is an exciting opportunity to help shape the employee experience by designing and continuously improving programs that attract, support, recognize, and retain exceptional talent while advancing our mission and 2030 Strategic Plan.
What You'll Lead
As the Director of Total Rewards, you will provide enterprise leadership in:
Benefits Management & Total Rewards
Self-Funded Health Plan Stewardship
Performance Management
Compensation Administration & Annual Merit Planning
Employee Recognition & Experience
Leave Administration
Workforce Analytics & Executive Reporting
Vendor & Benefits Consultant Partnerships
Regulatory Compliance & Governance
Continuous Process Improvement
You'll collaborate closely with Finance, Payroll, operational leaders, external partners, and the Human Resources team to strengthen organizational effectiveness and enhance the employee experience across Goodwill Industries of Middle Georgia & the CSRA and Good Vocations.
Why This Opportunity Is Unique
This is much more than a traditional benefits leadership role. As a self-funded employer, Goodwill views Benefits and Total Rewards as a strategic investment in our people. In this role, you'll provide strategic leadership for our Benefits and Total Rewards programs while supporting Performance Management, employee recognition, and workforce analytics that strengthen employee engagement and organizational performance.
You'll have the opportunity to make a strategic impact by partnering directly with executive leadership to influence people strategy and enhance the employee experience. Working within a self-funded environment, you'll play a key role in the financial stewardship and long-term success of our benefits programs. This position also offers opportunities for growth and innovation by leveraging technology, streamlining processes, and using workforce data to drive meaningful organizational improvements. Most importantly, you'll join a mission-driven culture where your work directly supports nearly 1,000 employees while helping build lives, families, and communities through the power of work.
We're Looking for Someone Who...
Thinks strategically while remaining operationally engaged.
Builds strong relationships across all levels of the organization.
Uses data to solve problems and drive meaningful results.
Leads with integrity, accountability, and excellence.
Is passionate about people, culture, and our mission.
Thrives in a fast-paced, mission-driven environment.
Preferred Qualifications
Bachelor's degree in Human Resources, Business, Finance, Organizational Leadership, or a related field required; Master's degree preferred.
Seven (7)+ years of progressive Human Resources experience in Benefits, Total Rewards, compensation, and Performance Management.
Five (5)+ years leading Benefits Management.
Experience supporting a self-funded health plan preferred.
Experience utilizing Paycom or a comparable Human Resource Information System (HRIS).
SHRM-CP, SHRM-SCP, PHR, SPHR, CEBS, CBP, or similar professional certification preferred.
Experience supporting multi-site or multi-division organizations.
Bachelor's degree in Communication, Interpersonal Communication, Communication Studies, Human Relations, Organizational Communication, Public Relations, Psychology, Sociology, or a closely related field from an accredited institution. (Master's degree preferred if required by your accreditor.)
Professional experience with direct responsibility for one or more of the following:

• Professional communication in business, education, healthcare, government, or nonprofit organizations
• Conflict resolution, mediation, or negotiation
• Employee training, professional development, or leadership coaching
• Public speaking, presentations, or group facilitation
• Customer relations, community engagement, or stakeholder communication
• Team leadership, supervision, or organizational communication initiatives
• Diversity, equity, inclusion, or cross-cultural communication programs

Demonstrated knowledge of:

• Interpersonal communication theories and models
• Verbal and nonverbal communication strategies
• Active listening and effective feedback techniques
• Conflict management and problem-solving approaches
• Group communication and team dynamics
• Cultural competence and communication across diverse populations
• Professional, organizational, and workplace communication
• Ethical communication and relationship building

Expertise in Canvas LMS, including course setup, content organization, assessments, analytics, grading, and optimization for student engagement and success.
Proficiency in a wide range of instructional technologies for distance learning, including video conferencing, screencasting, collaborative learning platforms, AI-enhanced instructional tools, and other digital technologies that support engaging online and hybrid instruction.
This version closely mirrors the structure and style of your original posting while aligning with the competencies typically expected for an Interpersonal Communications instructor at a college or university.