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Patient Support Jobs in Virginia (NOW HIRING)

Taylor Strategy Partners

Patient Educator

Richmond, VA · On-site

$185K - $190K/yr

The PAL supports patient access to therapy by guiding patients and caregivers through the insurance, coverage, and reimbursement process, and providing disease state, product, and medication ...

Taylor Strategy Partners

Patient Educator

Chesapeake, VA · On-site

$185K - $190K/yr

The PAL supports patient access to therapy by guiding patients and caregivers through the insurance, coverage, and reimbursement process, and providing disease state, product, and medication ...

Taylor Strategy Partners

Patient Educator

Lynchburg, VA · On-site

$185K - $190K/yr

The PAL supports patient access to therapy by guiding patients and caregivers through the insurance, coverage, and reimbursement process, and providing disease state, product, and medication ...

Taylor Strategy Partners

Patient Educator

Roanoke, VA · On-site

$185K - $190K/yr

The PAL supports patient access to therapy by guiding patients and caregivers through the insurance, coverage, and reimbursement process, and providing disease state, product, and medication ...

TEKsystems

Patient Service Coordinator

Ashburn, VA

$19/hr

Patient Support -- Provide general customer service, assist patients with needs, and maintain a welcoming environment. * Phone & Communication -- Answer incoming calls, assist patients with questions ...

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All JobsPatient Support JobsPatient Support Jobs in Virginia

Patient Support information

See Virginia salary details

$30.7K

$35K

$38.7K

How much do patient support jobs pay per year?

As of Aug 23, 2026, the average yearly pay for patient support in Virginia is $35,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $36,200.00 per year, depending on experience, location, and employer.

What does a patient support specialist do?

A Patient Support specialist assists patients with navigating healthcare systems, answering questions about treatments, insurance, and appointments, and providing emotional and administrative support. They often act as a liaison between patients, healthcare providers, and insurance companies to ensure patients receive the care and information they need. Their role can include helping patients understand medical instructions, access resources, and manage paperwork related to their care.

What are the key skills and qualifications needed to thrive as a patient support specialist?

To thrive as a Patient Support specialist, you need a solid understanding of healthcare processes, patient care protocols, and often a background in healthcare or customer service. Familiarity with electronic health record (EHR) systems, scheduling software, and basic medical terminology is typically required. Outstanding communication, empathy, and problem-solving skills help you effectively address patient concerns and coordinate care. These skills ensure patients receive timely assistance, feel supported, and experience a positive journey through the healthcare system.

What are some typical challenges faced by patient support professionals, and how are they addressed in a healthcare setting?

Patient Support professionals often encounter challenges such as managing high patient volumes, addressing diverse patient needs, and handling sensitive or emotional situations. To address these, healthcare organizations provide ongoing training in communication, empathy, and problem-solving skills. Additionally, Patient Support staff typically work closely with medical teams, social workers, and administrative personnel to ensure patients receive comprehensive care and assistance, making collaboration and adaptability essential to success in this role.

What is the difference between Patient Support vs Patient Advocate?

AspectPatient SupportPatient Advocate
CredentialsMay require certifications like Certified Patient Support SpecialistOften requires knowledge of healthcare laws and patient rights, sometimes certifications
Work EnvironmentHospitals, clinics, community health centersLegal settings, healthcare organizations, community outreach
Employer & IndustryHospitals, healthcare providers, community programsHealthcare advocacy groups, legal organizations, hospitals
Search & Comparison IntentUnderstanding roles in patient care supportLearning about patient rights and advocacy

Patient Support focuses on assisting patients with daily needs, education, and emotional support within healthcare settings. Patient Advocates, on the other hand, primarily represent and defend patient rights, navigate healthcare systems, and ensure patients receive appropriate care. While both roles aim to improve patient experiences, Patient Support is more hands-on and service-oriented, whereas Patient Advocates focus on legal and systemic issues.

What is the role of patient support?

The role of patient support involves assisting patients with understanding their medical conditions, treatment plans, and healthcare procedures. Patient support staff often provide emotional support, coordinate care, and help patients navigate healthcare systems, ensuring they receive appropriate services and resources. Strong communication skills and knowledge of healthcare protocols are essential for this role.

What are the most commonly searched types of Patient Support jobs in Virginia?

The most popular types of Patient Support jobs in Virginia are:

What are popular job titles related to Patient Support jobs in Virginia?

For Patient Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Patient Support jobs in Virginia look for?

The top searched job categories for Patient Support jobs in Virginia are:

What cities in Virginia are hiring for Patient Support jobs?

Cities in Virginia with the most Patient Support job openings:

Patient Support jobs near you
Infographic showing various Patient Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $35,029 per year, or $16.8 per hour.

Advance Medical Support Assistant

SD Department of Veterans Affairs

Richmond, VA

$47K/yr

Full-time

Re-posted 15 days ago

Job description

Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Qualifications:Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience and Education: (1) Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education.
  • English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations: For Advanced Medical Support Assistant, GS-6: One year of experience at or equivalent to the next lower grade level GS-5. In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience:
  • Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
  • Schedule medical appointments in a clinical setting.
  • Work independently in the accomplishment of a wide variety of duties performing patient support work.
  • Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
  • Customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-6
Physical Requirements: The work requires some physical exertion, such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Must be able to lift (30 lbs.) and carry short distances.Education:There is no education substitute for this position.Employment Type: OTHER

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