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Patient Support Partner Jobs (NOW HIRING)

Sagility LLC

Patient Support Supervisor

Concord, NC · On-site

Partner with clinical, administrative, and operational teams to address patient needs and improve processes. * Support onboarding, training, and development of new Patient Support Specialists.

MIKID

Family Support Partner

Tucson, AZ · On-site

$16 - $19/hr

Someone that is reliable and "teachable," patient and driven to make an impact. Requirements: To qualify for the position of Family Support Partner, you must possess a High School Diploma or G.E.D.

Ohio Health

We believe wellness and sickness are both part of a lifelong partnership, and that everyone could ... Assists in creating the ideal patient experience through development of respectful and ...

Ohio Health

Patient Support Assistant

Van Wert, OH · On-site

We believe wellness and sickness are both part of a lifelong partnership, and that everyone could ... Assists in creating the ideal patient experience through development of respectful and ...

Globus Medical

Patient Support Specialist

Collegeville, PA · On-site

$16.75 - $20.75/hr

We embrace a culture of exceptional response by partnering with researchers and educators to ... Nevro's unique support services provide every patient with an HFX Coach™ throughout their pain ...

CleanSlate

Patient Support Agent

Brentwood, TN · On-site

$18 - $20/hr

As a Patient Support Agent, your work WILL make an impact every single day. Your attention to ... of partners in every community. * Individualized mental health support, through one-on-one ...

Casa Esperanza

Patient Support Specialist

Boston, MA · On-site

$18.50 - $22.75/hr

This role is intended to "extend" the capabilities of the practice by working as a partner with the Patient Access Team and supporting the major workflows of the practice. Its functions include ...

OhioHealth

Patient Support Assistant

Delaware, OH · On-site

We believe wellness and sickness are both part of a lifelong partnership, and that everyone could ... Assists in creating the ideal patient experience through development of respectful and ...

CleanSlate

Patient Support Agent

Brentwood, TN · On-site

$18 - $20/hr

Patient Support Agent CleanSlate Centers - Brentwood, TN 37027 Overview Salary Range $18.00 - $20 ... of partners in every community. * Individualized mental health support, through one-on-one ...

St Anthony Hospital

Patient Support Rep

Gig Harbor, WA · On-site

$23.90 - $34.79/hr

... support duties associated with the patient intake process for the assigned Virginia Mason ... partnerships and integrations to expand our reach and services across the Puget Sound area. Today ...

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Patient Support Partner information

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$49

How much do patient support partner jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient support partner in the United States is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $22.60 per hour, depending on experience, location, and employer.

What is a patient support partner?

Patient Support Partners are healthcare professionals or trained volunteers who assist patients and their families throughout the healthcare journey. Their main role is to provide emotional support, help communicate with medical staff, answer questions about care, and advocate for the patient's needs. They often help patients navigate the healthcare system, offer companionship, and ensure that patients understand their treatment plans. By serving as a bridge between patients and healthcare providers, they contribute to better patient experiences and outcomes.

How does a patient support partner typically collaborate with clinical staff to enhance patient care?

Patient Support Partners work closely with nurses, physicians, and other healthcare professionals to ensure patients’ non-clinical needs are met efficiently. They assist with tasks such as patient transport, comfort rounds, and communication between patients and medical staff, helping to create a supportive and responsive care environment. Regular check-ins and clear communication with clinical teams are essential, as Patient Support Partners often relay patient concerns and help coordinate timely responses. This collaboration helps improve patient satisfaction and allows clinical staff to focus on medical care.

What are the key skills and qualifications needed to thrive as a patient support partner, and why are they important?

A Patient Support Partner typically requires a background in healthcare or patient services, with skills in basic patient care and comfort, often supported by a high school diploma or relevant certification such as Basic Life Support (BLS). Familiarity with hospital information systems, electronic health records (EHRs), and patient mobility equipment is commonly needed. Exceptional communication, empathy, and teamwork are soft skills that help provide compassionate and effective support to both patients and healthcare staff. These abilities are crucial for ensuring patient well-being, safety, and a positive healthcare experience.

What is the difference between Patient Support Partner vs Patient Advocate?

AspectPatient Support PartnerPatient Advocate
CredentialsTypically no formal certification, but training in mental health or patient supportOften certified or trained in patient rights, healthcare navigation, or advocacy
Work EnvironmentHospitals, clinics, mental health facilities, community settingsHealthcare organizations, legal settings, community outreach
Employer & Industry UsageHospitals, mental health providers, support organizationsHealthcare institutions, legal aid, nonprofit advocacy groups
Search & Comparison IntentUnderstanding roles in patient support and emotional assistanceSeeking advocacy, rights protection, and healthcare navigation

While both roles support patients, a Patient Support Partner primarily offers emotional and practical support within healthcare settings, often without formal certification. A Patient Advocate focuses on representing patient rights, navigating healthcare systems, and may have specialized training or certification. Both roles are vital in patient care but serve different functions within the healthcare industry.

What states have the most Patient Support Partner jobs?

States with the most job openings for Patient Support Partner jobs include:

What are popular job titles related to Patient Support Partner jobs?

For Patient Support Partner jobs, the most frequently searched job titles are:

Patient Support Partner jobs near you
Infographic showing various Patient Support Partner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,874 per year, or $21.6 per hour.

Patient Support Supervisor

Sagility LLC

Concord, NC • On-site

Full-time

Posted 11 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Patient Support Supervisor is responsible for leading and supporting a team of Patient Support Specialists who serve as a primary point of contact for patients, families, and caregivers. This role oversees daily operations, team performance, quality, and service delivery to ensure patients receive timely, accurate, and compassionate support.

Job title:

Patient Support Supervisor

Job Description:

The Patient Support Supervisor is responsible for leading and supporting a team of Patient Support Specialists who serve as a primary point of contact for patients, families, and caregivers. This role oversees daily operations, team performance, quality, and service delivery to ensure patients receive timely, accurate, and compassionate support.

The Supervisor provides coaching and development, monitors key performance indicators, resolves escalated patient concerns, and partners with clinical and administrative teams to ensure a positive patient experience and seamless access to care. This role is accountable for maintaining operational standards, regulatory compliance, and consistent team performance.

Key Responsibilities
  • Provide day-to-day leadership and supervision to a team of Patient Support Specialists.
  • Monitor team performance against established productivity, quality, attendance, and patient experience expectations.
  • Provide ongoing coaching, feedback, and development to improve individual and team performance.
  • Conduct regular one-on-one meetings, performance discussions, and team meetings.
  • Monitor patient interactions and documentation to ensure accuracy, quality, professionalism, and adherence to established processes.
  • Support the team in assisting patients with insurance-related questions, referrals, authorizations, required documentation, services, providers, and care locations.
  • Handle and resolve escalated patient concerns, ensuring timely and appropriate resolution.
  • Identify performance trends, workflow challenges, and barriers impacting the patient experience and work with leadership to implement solutions.
  • Ensure appropriate staffing and workload management to support service levels and operational needs.
  • Reinforce standard operating procedures, workflows, and organizational policies to promote consistency across the team.
  • Maintain confidentiality and ensure team compliance with HIPAA, privacy requirements, and organizational policies.
  • Partner with clinical, administrative, and operational teams to address patient needs and improve processes.
  • Support onboarding, training, and development of new Patient Support Specialists.
  • Track, analyze, and communicate team performance metrics and identify opportunities for continuous improvement.
  • Promote a collaborative, accountable, and patient-focused team environment.
Required Qualifications
  • High school diploma or GED required.
  • 3+ years of customer service, healthcare, patient access, call center, or related experience.
  • Previous leadership, supervisory, team lead, or coaching experience.
  • Strong verbal and written communication skills.
  • Demonstrated ability to coach employees and manage performance.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office and electronic health record systems.
  • Strong problem-solving, organizational, and decision-making skills.
  • Ability to analyze performance data and identify trends and opportunities for improvement.


The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Location:

Work@Home USAUnited States of America

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