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Patient Support Partner Jobs (NOW HIRING)

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ... The Patient Support Agent (call center representative) position allows you to provide a welcoming ...

RWJBarnabas Health

Patient Support Associate

Toms River, NJ · On-site

$16.96 - $18.97/hr

Patient Support Associate Req #: 0000232058 Category: Housekeeping / Environmental Services Status ... Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ....and more Choosing ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ... The Patient Support Agent (call center representative) position allows you to provide a welcoming ...

Ascend Vision

Patient Support Agent

Mcallen, TX · On-site

Patient Support Agent Our mission is to provide quality, accessible and patient-centered eye care ... Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on ...

Paysign, Inc.

Patient Support Specialist

Henderson, NV · On-site

$16.25 - $20/hr

Patient Support Specialist The Patient Support Specialist plays a critical role in ensuring the ... Consult with health care providers, pharmacies, hub partners, and patients to obtain necessary ...

Globusmedical

Patient Support Specialist

Collegeville, PA · On-site

$16.75 - $20.75/hr

We embrace a culture of exceptional response by partnering with researchers and educators to ... Nevro's unique support services provide every patient with an HFX Coach throughout their pain ...

Globus Medical

Patient Support Specialist

Collegeville, PA · On-site

$16.75 - $20.75/hr

We embrace a culture of exceptional response by partnering with researchers and educators to ... Nevro's unique support services provide every patient with an HFX Coach™ throughout their pain ...

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Patient Support Partner information

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$9

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How much do patient support partner jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient support partner in the United States is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Patient Support Partner vs Patient Advocate?

AspectPatient Support PartnerPatient Advocate
CredentialsTypically no formal certification, but training in mental health or patient supportOften certified or trained in patient rights, healthcare navigation, or advocacy
Work EnvironmentHospitals, clinics, mental health facilities, community settingsHealthcare organizations, legal settings, community outreach
Employer & Industry UsageHospitals, mental health providers, support organizationsHealthcare institutions, legal aid, nonprofit advocacy groups
Search & Comparison IntentUnderstanding roles in patient support and emotional assistanceSeeking advocacy, rights protection, and healthcare navigation

While both roles support patients, a Patient Support Partner primarily offers emotional and practical support within healthcare settings, often without formal certification. A Patient Advocate focuses on representing patient rights, navigating healthcare systems, and may have specialized training or certification. Both roles are vital in patient care but serve different functions within the healthcare industry.

What are the key skills and qualifications needed to thrive as a patient support partner, and why are they important?

A Patient Support Partner typically requires a background in healthcare or patient services, with skills in basic patient care and comfort, often supported by a high school diploma or relevant certification such as Basic Life Support (BLS). Familiarity with hospital information systems, electronic health records (EHRs), and patient mobility equipment is commonly needed. Exceptional communication, empathy, and teamwork are soft skills that help provide compassionate and effective support to both patients and healthcare staff. These abilities are crucial for ensuring patient well-being, safety, and a positive healthcare experience.

What is a patient support partner?

Patient Support Partners are healthcare professionals or trained volunteers who assist patients and their families throughout the healthcare journey. Their main role is to provide emotional support, help communicate with medical staff, answer questions about care, and advocate for the patient's needs. They often help patients navigate the healthcare system, offer companionship, and ensure that patients understand their treatment plans. By serving as a bridge between patients and healthcare providers, they contribute to better patient experiences and outcomes.

How to become a patient support partner?

To become a patient support partner, candidates typically need strong communication skills, empathy, and a background in healthcare or social services. Relevant certifications or training in patient advocacy or counseling can be beneficial, and some roles may require background checks or experience working with patients. The position often involves working in healthcare settings or remotely to assist patients and their families.

How does a patient support partner typically collaborate with clinical staff to enhance patient care?

Patient Support Partners work closely with nurses, physicians, and other healthcare professionals to ensure patients’ non-clinical needs are met efficiently. They assist with tasks such as patient transport, comfort rounds, and communication between patients and medical staff, helping to create a supportive and responsive care environment. Regular check-ins and clear communication with clinical teams are essential, as Patient Support Partners often relay patient concerns and help coordinate timely responses. This collaboration helps improve patient satisfaction and allows clinical staff to focus on medical care.
What states have the most Patient Support Partner jobs? States with the most job openings for Patient Support Partner jobs include:
What are popular job titles related to Patient Support Partner jobs? For Patient Support Partner jobs, the most frequently searched job titles are:
Patient Support Partner jobs near you
Infographic showing various Patient Support Partner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,874 per year, or $21.6 per hour.

Patient Support Agent

Ascend Vision Partners

Mcallen, TX • On-site

Full-time

Posted 21 days ago

Ascend Vision Partners rating

4.2

Company rating: 4.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Our mission is to provide quality, accessible and patient-centered eye care.
Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.
Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.
Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of ophthalmic medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.
The Patient Support Agent (call center representative) position allows you to provide a welcoming environment to both our patients and providers. This position is responsible to schedule patients with our providers via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information, and direct calls accordingly. Adhere to schedule rules as established by the facility and providers.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Communicates in a cordial, professional manner with patients via phone.
  • Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
  • Logs all patient communication within patient chart during or after patient call.
  • Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
  • Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients' experience.
  • Updates computer referring physician data base, as needed.
  • Works with online scheduling system and EHR.
  • Verifies patient data and insurance to ensure it is updated for accurate billings.
  • Responds to patient concerns or refers to leadership as needed.

Requirements
Education and Experience
  • High school diploma or equivalent, preferred
  • Call Center, Customer Service or other related experience, preferred
  • Bilingual (English/Spanish), required

Knowledge, Skills & Abilities
  • Customer Service
  • Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
  • Ability to utilize a desktop computer, keyboard, mouse and headset
  • Acquainted with common ocular symptoms and complaints

Physical Requirements
  • Sitting for extended periods of time
  • Requires using hands to handle, control, or feel objects, tools, or controls
  • Requires repetitive movement

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