Patient Support Partner Jobs in Ontario (NOW HIRING)

ALLIED HEALTH POSTING

Position: Pharmacy Technician - Medication Reimbursement Technician

Job ID: 2026 - 8146

Status: Permanent Full Time 

Dept: Pharmacy

Role Level: Allied Health (AH05.11) $31.37 to $36.16

Site: Credit Valley Hospital and Mississauga Hospital (All sites as required)

Shifts: Monday-Friday 

Posted: July 30th, 2026

Deadline: Until Filled  

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Reporting to the Manager of Outpatient Pharmacy, the Medication Reimbursement Technician (MRT) works as part of the multi-disciplinary team at Trillium Health Partners outpatient oncology clinic. The MRT role is to assist patients in navigating various drug coverage systems, helping to secure funding by 3rd party drug plans and minimize costs to patients. Working within the interdisciplinary team, the primary focus of the MRT is to evaluate, facilitate and coordinate access to medications for oncology patients. The MRT facilitates access to medications via Manufacturer-sponsored Compassionate Use Programs, Manufacturer-sponsored Patient Support Programs (PSPs), Ontario Drug Benefit (ODB), 3rd party insurance companies and out-of-pocket private payment options. The MRT may also be requested to offer support to other programs within Trillium Health Partners (ie. inpatient floors) to help obtain specially funded drugs or gain access to patient support programs.

Key Responsibilities:

• Evaluates, facilitates, and coordinates access to medication assistance for oncology outpatients, and occasionally THP inpatients by request
• Assist and educate patients in exploration of drug funding routes through public and private support and funding options. (e.g., ODB, EAP, SAP, Trillium, Industry sponsored patient assistance programs, compassionate and third-party plans)
• Interviews patients/care support partner to complete a needs assessment for financial assistance for medications not covered by ODB or CCO's new drug funding program
• Interprets eligibility criteria for various access programs and assists patients/care support partner in obtaining appropriate services, completing application procedures, etc.
• Ensures patients are aware of all public and private support and funding options available such as Ontario's Trillium Drug Program (a branch of ODB) and Manufacturer-sponsored PSPs
• Identifies options for drug coverage and assists patients and physicians with the completion of appropriate enrolment and access forms
• Tracks status of special funding requests, coordinates submission of additional information when required and communicates with patients and the rest of the interdisciplinary team when request decisions (approvals or denials) are received
• Determines all possible access for patients by maintaining up-to-date awareness of available reimbursement programs
• Tracks all patient requests for support/funding and impending appeals
• Maintains record of discussions/correspondences with patient's/care support partner and multi-disciplinary team
• Provides follow-up to physicians, patients/care support partner and involved members of the oncology team (charge nurses, pharmacists, clerks as applicable) to communicate outcomes (approvals, denials, appeals)
• Coordinates with Pharmacy Buyer regarding ordering and receiving of compassionate use drugs
• Participates in the non-funded approval process when no funding sources are available
• Coordinates, on the patient's behalf, completion of forms/paperwork required to obtain drug access
• Submits completed forms to programs, including all applicable supporting documentation (submission methods may include emailing, faxing, or mailing, dependent on the program)
• Coordinates submissions to SADIE (the online submission program for ODB Exceptional Access Program (EAP) applications) on behalf of oncology patients and physicians, and provides rationale for request for coverage
• Fields EAP requests for information and monitors the status of EAP requests
• Tracks system for expiry of EAP approvals and follows up with renewal applications as required
• Acts as liaison and advocate for the patient with 3rd party payers
• Conducts ongoing follow-up of all form submissions and reimbursement paperwork for each program
• Maintains record of discussions/correspondence with outside stakeholders (e.g. status of request)
• Liaises with Drug Representatives to learn about new PSPs and stay current about existing PSPs (i.e. program changes and closures) and updates the team accordingly.
• Liaises with retail and specialty pharmacies (includes faxing prescriptions)
• Documents ordering and receipt of shipments and tracks inventory of compassionate drugs
• Assists with other duties as required to support the oncology program
• Registered Technician with the Ontario College of Pharmacists
• A minimum of 3 years' experience in an outpatient/community pharmacy setting
• Strong working knowledge of reimbursement terms for provincial and private payers, including some experience with 3rd party payers and patient assistance/support programs
• Proven proficiency with computer including word processing, spreadsheet applications and email systems
• Excellent verbal and written communication skills
• Skilled in following specific instruction with a high degree of accuracy
• Excellent interpersonal, communication, teamwork, problem-solving and organizational skills 
• Able to adapt to change and have excellent time management and the ability to balance competing priorities
• Ability to work independently using the resources set up within the or to resource on own 
• Self-starter
• Knowledge of Kroll system preferred  
• Knowledge of Cancer Care Ontario New Drug Funding Program guidelines, policies and procedures preferred
• 2 years of related clinical (e.g. oncology) experience, including awareness of cancer terms and chemotherapy regimens an asset 
• Knowledge of the pharmaceutical industry an asset
• Experience with EPIC an asset
• Ability to speak another language an asset
• Skilled knowledge of all Public Funding options, ODB, TDP and Federal Programs.
   

Skills and Qualifications:
 

• Registered Technician with the Ontario College of Pharmacists
• A minimum of 3 years' experience in an outpatient/community pharmacy setting
• Strong working knowledge of reimbursement terms for provincial and private payers, including some experience with 3rd party payers and patient assistance/support programs
• Proven proficiency with computer including word processing, spreadsheet applications and email systems
• Excellent verbal and written communication skills
• Skilled in following specific instruction with a high degree of accuracy
• Excellent interpersonal, communication, teamwork, problem-solving and organizational skills 
• Able to adapt to change and have excellent time management and the ability to balance competing priorities
• Ability to work independently using the resources set up within the or to resource on own 
• Self-starter
• Knowledge of Kroll system preferred  
• Knowledge of Cancer Care Ontario New Drug Funding Program guidelines, policies and procedures preferred
• 2 years of related clinical (e.g. oncology) experience, including awareness of cancer terms and chemotherapy regimens an asset 
• Knowledge of the pharmaceutical industry an asset
• Experience with EPIC an asset
• Ability to speak another language an asset
• Skilled knowledge of all Public Funding options, ODB, TDP and Federal Programs.

THP is committed to internal talent, and therefore priority will be given to internal applicants.

Your primary site initially will be Mississauga Hospital; however, you may periodically be required to work at another THP site and therefore periodic travel between sites may be necessary.

Our Pharmacy team you'll find supportive co-workers; an innovative environment and the tools you need to grow your skills and advance your career.  If you are passionate and a leader in providing excellent patient and customer service to those you serve, then discover a career in Pharmacy at Trillium Health Partners and apply today!

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant

Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture.  Therefore, we ask that even if you do not see yourself reflected in every job requirement listed on this posting, we still encourage you to reach out and apply.  Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified.  We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Metis or Inuk/Inuit person to consider this opportunity. 

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners is one of Canada's largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.