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Patient Services Representative Psr Jobs (NOW HIRING)

Proliance Surgeons

Patient Services Rep (PSR)

Edmonds, WA · On-site

$19.97 - $31.95/hr

Position Summary The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate ...

Proliance Surgeons

Patient Services Rep (PSR)

Edmonds, WA · On-site

$19.25 - $24.50/hr

Position Summary The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate ...

Ardent Health

Patient Services Rep

Tyler, TX · On-site

$16.50 - $21/hr

Patient Services Representative (PSR) Join our team as a day shift, full-time Patient Services Representative (PSR) in Tyler, TX. Thrive in a people-first environment and make healthcare better.

RWJBarnabas Health

Patient Services Rep

Neptune, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ · On-site

$20.60 - $25.84/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Old Bridge, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Neptune, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Millburn, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ

$20.60 - $25.84/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Millburn, NJ

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Old Bridge, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Millburn, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Neptune, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ · On-site

$20.60 - $25.84/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Lakewood, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

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Patient Services Representative Psr information

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How much do patient services representative psr jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient services representative psr in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient services representative?

Patient Services Representatives (PSRs) are administrative professionals who serve as the first point of contact for patients in healthcare facilities. Their primary responsibilities include greeting patients, scheduling appointments, answering questions, verifying insurance information, and handling patient records. PSRs play a vital role in ensuring a smooth and efficient experience for patients by coordinating communication between patients, medical staff, and insurance providers. They must possess strong customer service, organizational, and communication skills to handle a variety of tasks and interactions throughout the day.

What skills and qualifications are needed to be a patient services representative?

To thrive as a Patient Services Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring prior healthcare administrative experience. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is typically required. Excellent communication, empathy, and problem-solving abilities help you deliver outstanding patient service and manage challenging interactions. These skills ensure efficient front desk operations, enhance patient satisfaction, and support a smooth workflow in healthcare settings.

What challenges do patient services representatives face when managing patient scheduling, and how can they be addressed?

Patient Services Representatives frequently encounter challenges such as last-minute appointment cancellations, overbooked schedules, and accommodating urgent requests. These situations require strong organizational skills and the ability to communicate effectively with both patients and clinical staff. Utilizing electronic health record (EHR) systems efficiently, staying adaptable to changes, and maintaining a calm, helpful demeanor are key strategies for managing these challenges. Proactively confirming appointments and collaborating closely with medical teams can also help minimize disruptions and ensure a smooth patient flow.

What is the difference between Patient Services Representative Psr vs Medical Secretary?

AspectPatient Services Representative PsrMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; often medical office certification
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationAdministrative support, appointment scheduling, record management
Industry UsageHealthcare, patient-facing rolesHealthcare, administrative roles

While both roles support healthcare operations, Patient Services Representatives focus on patient interaction and front-desk duties, whereas Medical Secretaries handle administrative tasks behind the scenes. Understanding these differences helps job seekers identify the right role for their skills and career goals.

Is Patient Services Representative a good job?

A Patient Services Representative (PSR) is an administrative role in healthcare that involves scheduling appointments, managing patient records, and assisting with insurance processes. It offers opportunities for customer service development, typically requires strong communication skills, and often involves working in a healthcare office environment. Job satisfaction depends on individual preferences for healthcare settings and administrative work.

What do you need to be a Patient Services Representative PSR?

To become a Patient Services Representative (PSR), candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and familiarity with medical office procedures. Some positions may require experience with electronic health records (EHR) systems and basic administrative skills.
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Patient Services Representative Psr jobs near you
Infographic showing various Patient Services Representative Psr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Services Rep (PSR)

Proliance Surgeons

Edmonds, WA • On-site

$19.97 - $31.95/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Proliance Surgeons rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

At Proliance Surgeons our patients come from all walks of life - and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary
The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.
Location: Edmonds Orthopedic Center - (Edmonds, WA)
Schedule: Monday through Friday, 8:00am - 5:00pm
The ideal hire:
  • Minimum of 1 year of customer service experience required.
  • Phone experience.
  • Previous experience in medical, healthcare, or orthopedic preferred but not required.
  • Outstanding customer service skills with a professional, courteous, and patient-focused attitude.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong customer etiquette with the ability to interact professionally with physicians, clinical staff, patients, and colleagues.
  • Reliable attendance and a strong commitment to punctuality and dependability.
  • Strong organizational skills and attention to detail.

Key Duties and Responsibilities
The key duties and responsibilities of the Patient Services Representative include, but are not limited to:
  • Provide exemplary customer service, both in person and on the phone.
  • Greet and direct patients, vendors, and visitors.
  • Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
  • Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
  • Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
  • Assist patients with check-in process, completion of paperwork or forms, when necessary
  • Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
  • Review records for completeness, print necessary updates and put records in order
  • Review physician clinic schedule for accuracy
  • Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
  • Facilitate flow of patients by coordinating with medical assistants and clinical team
  • Schedule appointments, conferences and meetings in person, as requested
  • Schedule interpreters for patient appointments as needed
  • Complete duties and assist others as directed
  • Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience
  • High School Diploma or the Equivalent
  • 1-2 years relevant experience in public contact, preferably in medical office environment
  • Minimum 1-year front office or reception experience, medical preferred
  • Practice Management and experience (desired)

Knowledge, Skills and Abilities
  • Superior customer service
  • Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
  • Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
  • Use time efficiently, with attention to quality, detail, accuracy and completion
  • Willing and able to be flexible with working varied hours and dependable with attendance
  • Ability to remove oneself personally from given situations, remaining objective
  • Able to adapt to change, delays or unexpected events while maintaining a positive mindset
  • Clear oral and written communication
  • Ability to provide feedback to improve performance
  • Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
  • Ability to prepare records in accordance with detailed instructions
  • Must be able to type with speed and accuracy

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

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