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Patient Service Rep Jobs (NOW HIRING)

Asante

Patient Service Representative

Medford, OR

$18.09 - $24.88/hr

PSR2- $18.09-$24.88 per hour, depending on experience Position Summary The Patient Services Representative (PSR) , under general supervision, is a multi-tasking position performing a variety of ...

Asante

Patient Service Representative

Medford, OR · On-site

$16.99 - $23.38/hr

PSR2- $18.09-$24.88 per hour, depending on experience Position Summary The Patient Services Representative (PSR) , under general supervision, is a multi-tasking position performing a variety of ...

Advocare LLC

Patient Service Representative

Woodbury, NJ · On-site

$19/hr

The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting ...

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How much do patient service rep jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for patient service rep in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Rep vs Medical Receptionist?

AspectPatient Service RepMedical Receptionist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, outpatient facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, outpatient clinics
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationPatient registration, appointment scheduling, data entry

While both roles involve patient interaction and administrative tasks, the Patient Service Rep often handles insurance verification and billing, whereas the Medical Receptionist focuses more on patient check-in and appointment scheduling. Both positions are essential in healthcare settings and share similar work environments, but their specific duties differ slightly based on their focus areas.

What are Patient Service Representatives?

Patient Service Representatives (PSRs) are frontline healthcare professionals who assist patients with administrative and customer service tasks in medical offices, clinics, and hospitals. Their responsibilities include scheduling appointments, verifying insurance, answering patient inquiries, and managing patient records. PSRs act as a liaison between patients and medical staff, ensuring a smooth and welcoming experience for every visitor. They play a crucial role in maintaining efficient office operations and supporting overall patient care.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare experience. Familiarity with scheduling software, electronic health records (EHR) systems, and insurance verification tools is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help you provide outstanding patient service and support. These skills are critical for ensuring efficient patient flow, accurate information management, and a positive experience for both patients and healthcare teams.

What are some common challenges faced by Patient Service Representatives, and how can they be managed?

Patient Service Representatives often encounter high patient volumes and must juggle multiple tasks such as scheduling appointments, handling patient inquiries, and processing paperwork. Managing these demands requires strong organizational skills, adaptability, and effective communication. Building familiarity with office systems and collaborating closely with healthcare providers and administrative staff can help streamline workflows and ensure patients receive timely assistance. Developing patience and empathy also helps navigate sensitive situations and maintain a positive patient experience.
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Patient Service Rep jobs near you
Patient Service Representative

Patient Service Representative

Asante

Medford, OR

$18.09 - $24.88/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Description

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below. 

Starting Wage:

  • PSR1- $16.99-$23.38 per hour, depending on experience
  • PSR2- $18.09-$24.88 per hour, depending on experience
Position Summary

The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

Required experience for the Patient Service Rep 1 level:

  • Previous clerical, administrative, healthcare, or customer service experience, or equivalent education is required

Required experience for the Patient Service Rep 2 level:

  • Minimum 2 years of relevant front-desk customer-related experience is required, preferably in a healthcare setting
Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

  • Competitive Pay: Hourly and salaried positions earn market-based compensation. 
  • Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
  • Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
  • Paid Time Off: Generous ETO for part-time and above employees.
  • Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
  • Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.

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About Asante

Sourced by ZipRecruiter

As the largest healthcare provider in nine counties, Asante provides comprehensive medical care to more than 600,000 people throughout southern Oregon and northern California. At Asante, our top priority is you. We believe each person must be treated with compassion, dignity, honesty and skill. Our 6,347 employees work together to make this ideal a reality, supported by new technology, modern facilities, and a common purpose of healing and hope. Asante is based in Medford, Oregon, and governed by a board of directors composed of local volunteers and physicians. Board members give their time to ensure that the people of nine Southern Oregon and Northern California counties receive high-quality health care services provided with compassion. All decisions are made by people who live and work in our community.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Medford, OR, US

Year founded

1995

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