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Patient Service Coordinator Jobs in Racine, WI (NOW HIRING)

Edgeless Beauty Group

Patient Coordinator

Shorewood, WI · On-site

$16 - $18/hr

Skn Bar Rx is looking for a Patient Coordinator to support the retail store and medical spa at our ... Help to promote the location and team members via social media. * Assist to achieve set service and ...

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Patient Service Coordinator information

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$12

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How much do patient service coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient service coordinator in Racine, WI is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.55 per hour, depending on experience, location, and employer.

What is a patient service coordinator?

A Patient Service Coordinator is a healthcare professional who serves as the main point of contact between patients and a medical facility. They are responsible for scheduling appointments, managing patient records, answering questions, and ensuring that patients have a smooth experience during their visit. Patient Service Coordinators also help with insurance verification and billing information, making sure all administrative tasks are completed efficiently. Their role is essential in maintaining effective communication between patients, medical staff, and other departments within the facility.

How does a patient service coordinator collaborate with medical and administrative staff to streamline patient care?

Patient Service Coordinators act as the central point of contact between patients, healthcare providers, and administrative teams. They coordinate appointment scheduling, manage patient records, and facilitate communication among nurses, doctors, and billing specialists to ensure a smooth patient experience. Regular collaboration involves attending team meetings, relaying patient concerns, and clarifying care plans, which helps prevent misunderstandings and delays. This teamwork-oriented environment requires strong organizational and interpersonal skills to balance multiple priorities and maintain high-quality patient service.

What are the key skills and qualifications needed to thrive as a patient service coordinator, and why are they important?

To thrive as a Patient Service Coordinator, you need strong organizational skills, knowledge of healthcare processes, and typically a high school diploma or associate degree in a related field. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing tools is often required. Excellent interpersonal skills, attention to detail, and the ability to multitask help you stand out in this role. These skills and qualities are crucial for ensuring efficient patient flow, accurate information management, and a positive experience for patients in healthcare settings.

What is the difference between Patient Service Coordinator vs Medical Receptionist?

AspectPatient Service CoordinatorMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare administrationHigh school diploma or equivalent
Work EnvironmentClinics, hospitals, healthcare officesFront desk of medical offices, clinics
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical offices, outpatient clinics
Primary ResponsibilitiesPatient scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, data entry

While both roles involve front-office tasks in healthcare settings, the Patient Service Coordinator typically handles more complex patient interactions, insurance processes, and coordination, whereas the Medical Receptionist focuses on greeting patients and basic administrative duties. The Patient Service Coordinator often requires additional healthcare knowledge and may have more responsibilities related to patient care coordination.

What are the most commonly searched types of Patient Service jobs in Racine, WI?

The most popular types of Patient Service jobs in Racine, WI are:

What are popular job titles related to Patient Service Coordinator jobs in Racine, WI?

For Patient Service Coordinator jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Patient Service Coordinator jobs in Racine, WI look for?

The top searched job categories for Patient Service Coordinator jobs in Racine, WI are:

What cities near Racine, WI are hiring for Patient Service Coordinator jobs?

Cities near Racine, WI with the most Patient Service Coordinator job openings:

Patient Service Coordinator jobs near you
Infographic showing various Patient Service Coordinator job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,902 per year, or $19.7 per hour.

Patient Service Representative - Hospital

Advocate Aurora Health

West Allis, WI • On-site

$20.80 - $31.20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 781 frontline employees who took The Breakroom Quiz

192nd of 898 rated healthcare providers

Job description

Department:
10362 Enterprise Revenue Cycle - West Allis WI Arrival
Status:
Part time
Benefits Eligible:
Yes
Hours Per Week:
20
Schedule Details/Additional Information:
This is a 0.5 FTE position (40 hours per biweekly pay period) on second shift, working 8-hour shifts from 3:00 p.m. to 11:30 p.m. The position includes an every-other-weekend rotation and participation in a rotating holiday schedule.
Pay Range:
$20.80 - $31.20
A Patient Service Representative (PSR) is often a patient's first impression of Advocate Health and frequently is the starting point and foundation for all Revenue Cycle functions. That work includes complete and accurate capture of information related to patient demographics, insurance coverage, and patient financial responsibility. The PSR helps prevent the loss of revenue and impacts operating margins through the accuracy and timeliness of their workflows. The PSR ensures mandated regulations are followed and patient satisfaction is optimized. The PSR plays a crucial role in connecting a variety of departments for the overall success of the patient's experience and the organization's financial success. Often works without direct supervision present.
Major Responsibilities:
  • Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
  • Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
  • Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
  • Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.
  • May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.
  • Monitors and works assigned electronic health record work queues, following the department's approved process.

Licensure, Registration, and/or Certification Required:
  • None

Education Required:
  • High School Graduate.

Experience Required:
  • None

Knowledge, Skills & Abilities Required:
  • Demonstrate the Advocate Health purpose, values and behaviors.
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.
  • Strong attention to detail and accuracy.
  • Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
  • Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
  • Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
  • Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
  • Interact with physicians and their staff to resolve issues related to patient care.
  • Collect and manage payments including cash payments and follow security related to cash handling.
  • Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.
  • Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.
  • HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.
  • General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
  • Excellent organizational skills.
  • Demonstrated ability to effectively act as a resource to other staff.

Physical Requirements and Working Conditions:
  • This position may require travel, therefore, will be exposed to weather and road conditions.
  • Responds quickly to patient medical status and emergency situations occurring in clerical areas.
  • CPR certification may be required based on service location.
  • Notary training/licensure may be required as appropriate for service line and/or facility.
  • Operates all equipment necessary to perform the job.
  • Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
  • Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
  • Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.
  • Escorts patients to nursing units or outpatient departments as necessary.
  • Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
  • Must be able to use hands with fine motor skills for keyboard data entry.
  • May be asked to work a flexible schedule at times to meet the needs of the department.

Preferred Job Requirements:
Experience Required:
  • Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

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Benefits

Hours and flexibility

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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