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Patient Service Associate Jobs in Montgomery, AL

MyEyeDr.

District Manager

Montgomery, AL · On-site

District Manager you will be responsible for overseeing business operations and patient service ... Report all associates concerns or questions to ensure that they are addressed in a timely fashion ...

MyEyeDr.

District Manager

Montgomery, AL · On-site

District Manager you will be responsible for overseeing business operations and patient service ... Report all associates concerns or questions to ensure that they are addressed in a timely fashion ...

Baptistfirst

Patient Registration Specialist

Central, AL · On-site

$15.75 - $21/hr

... outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore ... Associate's degree in healthcare or business-related field preferred. Bilingual capability (English ...

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Patient Service Associate information

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$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient service associate in Montgomery, AL is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.43 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Montgomery, AL?

The most popular types of Patient Service jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Patient Service Associate jobs?

Cities near Montgomery, AL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you

District Manager

Montgomery, AL • On-site

MyEyeDr.
Health Care and Social Assistance • 5 - 10K employees

6.2

Company rating: 6.2 out of 10

Based on 214 frontline employees who took The Breakroom Quiz

697th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about MyEyeDr.external

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description

Description
About the role
See yourself starting a new career journey? As a MyEyeDr. District Manager you will be responsible for overseeing business operations and patient service throughout all offices within their assigned district. The District Manager is responsible for providing the tools, support, and leadership necessary to deliver incremental revenue improvements; maximum office contributions through control of labor costs and COGS; and a first-class patient experience. The District Manager will deliver these results by building a positive and professional work environment that emphasizes accountability, integrity, and professional growth.
You Will
  • Drive patient loyalty and patient satisfaction to deliver maximum value. Ensure that offices in their district are delivering customer service that exceeds the patient's expectation; Demand that offices proactively address patient feedback concerns in an immediate, professional manner; Monitor and react to Patient Loyalty results and align office teams to the critical goal of retaining patients for the long-term health of the company; Respond with urgency to any examples of inadequate service being delivered to our patients; Reward and recognize great examples of service within the district. Work in cooperation with the Customer Service Department to resolve any outstanding patient concerns to the patient's satisfaction.
  • Drive incremental revenue improvements. Working closely with assigned General Managers and the Regional Manager, execute a plan to growth office revenues by maximizing each appointment; Provide guidance and functional support to the locations to ensure that they achieve sales and patient service related goals; primarily measured through key performance indicators (KPIs) results; Reinforce the appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty; Take appropriate actions to address office performance that detracts from revenue growth.
  • Control expenses to maximize office contributions. Use the P&L (profit and loss statement) for the offices to make smart business decisions; analyze trends within the P&L to proactively plan actions; Confirm that all office work schedules match budgetary expectations and patient service needs on a daily and weekly basis; Proactively plan labor allocations within the district to maximize revenue; react to changes in business trends to reallocate resources effectively; Control payroll costs by monitoring reports and reviewing actual payroll results; Work in cooperation with Professional Services team to ensure OD is providing maximum value and service to patients; Work in cooperation with Professional Services team to ensure that OD is aware of COGS impact on profitability and supports office efforts to improve profitability; Ensure proper pricing and effective selling techniques are used to maximize revenue while controlling cost of goods (COGs); Ensure all locations are in compliance with company policies and standard operating procedures (SOPs) - monthly reporting and auditing each office's performance and records and implementing corrective actions plans, where appropriate, to address non-compliant situations; Complete District Manager monthly audit to provide updates to the Director of Retail Operations on all findings and corrective actions needing to be taken; Report all associates concerns or questions to ensure that they are addressed in a timely fashion and routed to the correct individual for resolution; Follow up/through on matters until completed or closed; Proactively coordinate personnel-related matters, including recruiting requirements, disciplinary actions, terminations, etc. with the human resources department and location General Manager.
    • #LI-LK1
    • #LI-LK1
    • About You
      • 3 - 5 years of retail management experience, at least one of which in a high performance, high volume environment (Optical experience preferred; multi-unit management preferred).
      • Undergraduate degree in business or related field strongly preferred; additional, related work can substitute for formal degree.
      • Demonstrated success in providing direction and tactical support in achieving desired business results.
      • Experience in developing and supporting (mentoring) sales and professional staff to maximize their potential and abilities.
      • Demonstrated ability to understand and control confidential information with absolute discretion.
      • Ability to multi-task, set priorities and ensure that deadlines are met.
      • Strong planning and organizational skills with attention to detail and the ability to make abrupt changes or decisions as warranted.
      • Strong computer proficiency with Microsoft Office to include Word, Excel, Power Point, etc.

      Growth With Us
      • Grow and develop your career through role specific training programs
      • Be offered an opportunity to earn bonuses and commission (role specific)
      • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
      • Participate in our Vision coverage and associate discounts on our products
      • Participate in our 401(k) with competitive company match
      • Accrue PTO and paid holidays from day one

      Introduction | MyEyeDr.
      How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
      This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
      MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
      #LI-LK1
MyEyeDr. logo

About MyEyeDr.

Sourced by ZipRecruiter

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Vienna, VA, US

Year founded

2001

View All MyEyeDr. Jobs

What MyEyeDr. employees say

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Benefits

Hours and flexibility

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