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Patient Service Associate Jobs in Troy, AL (NOW HIRING)

Aspen Dental Group

Associate Dentist

Troy, AL · On-site

$80 - $120/hr

... Service Organization (DSO). Our best-in-class learning and development training program ... Working with a patient-centric team that respects your clinical judgment and leadership* Assuming ...

Aspen Dental

Associate Dentist

Troy, AL

... Service Organization (DSO). Our best-in-class learning and development training program ... Working with a patient-centric team that respects your clinical judgment and leadership 

Aspen Dental

Associate Dentist

Troy, AL

... Service Organization (DSO). Our best-in-class learning and development training program ... Working with a patient-centric team that respects your clinical judgment and leadership 

Aspen Dental

Associate Dentist

Troy, AL · On-site

... Service Organization (DSO). Our best-in-class learning and development training program ... Working with a patient-centric team that respects your clinical judgment and leadership * Assuming ...

Aspen Dental

Associate Dentist

Troy, AL · On-site

... Dental Service Organization (DSO).Our best-in-class learning and development training program ... Working with a patient-centric team that respects your clinical judgment and leadership * Assuming ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Troy, AL

Patient Service Associate information

See Troy, AL salary details

$12

$17

$23

How much do patient service associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient service associate in Troy, AL is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.42 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Troy, AL are hiring for Patient Service Associate jobs?

Cities near Troy, AL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you

Hospice Patient Care RN Manager

SouthernCare

Rutledge, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Overview:

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

  • Oversee and direct patient care services to ensure the delivery of high-quality hospice care
  • Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
  • Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
  • Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
  • Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
  • Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
  • Support performance improvement initiatives, quality assessments, and operational efficiencies within your location
About You:

Qualifications – What You’ll Bring:

  • Current RN license in the state of employment
  • Graduate of an accredited nursing program
  • Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
  • Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
  • Knowledge and compassion for terminally ill patients and their families
  • Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
  • Strong interpersonal, organizational, and leadership skills
  • Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

  • Bachelor of Science in Nursing (BSN)
  • Previous leadership, team management, or supervisory experience in hospice or home health
  • Familiarity with EMR systems and telehealth platforms
  • Certification in Hospice and Palliative Nursing (CHPN)
We Offer:

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

  • Competitive Pay
  • 401(k) with Company Match
  • Career Advancement Opportunities
  • National & Local Recognition Programs
  • Teammate Assistance Fund

 

Additional Full-Time Benefits:

  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement or Fleet Vehicle Program
  • Generous Paid Time Off + 7 Paid Holidays
  • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
  • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
  • Free Continuing Education Units (CEUs)
  • Company-paid Life & Long-Term Disability Insurance
  • Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and help us lead the way in delivering hospice care that truly matters.

Legalese:
  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet state specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace
Location: SouthernCare Our Company:

At SouthernCare, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

  • Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
  • Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
  • Home health care: Heartland Home Health
  • Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Apply