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Patient Service Associate Jobs in Fairhope, AL (NOW HIRING)

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Care Access Associate

Fairhope, AL · Remote

$14/hr

Provide general patient services by: * * Responding to needs and concerns appropriately ... Care Access Associates. * Stay current with clinic communications by reviewing email daily.

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Patient Service Associate information

See Fairhope, AL salary details

$11

$16

$22

How much do patient service associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient service associate in Fairhope, AL is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.46 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Fairhope, AL are hiring for Patient Service Associate jobs?

Cities near Fairhope, AL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Fairhope, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,268 per year, or $17.9 per hour.

Care Access Associate - USA Health Dermatology - HCA - Univ.South Al Health Care Auth

USA Health Systems

Mobile, AL

$14 - $17.75/hr

Full-time

Re-posted 26 days ago

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities
  • Calls patients to remind them of scheduled appointments, to reschedule 'no show' appointments and to verify demographic information for billing purposes
  • Prepares charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines
  • Greets patients in a friendly manner
  • Obtains demographic and insurance information
  • Verifies insurance through individual insurance carrier websites and documents necessary information for billing purposes
  • Obtains insurance and medical records release authorization in accordance with HCFA guidelines and Risk Management policies
  • Checks patients into clinic
  • Notifies patients of non-covered services being rendered
  • Checks patients out of clinic
  • Reviews encounter tickets for completeness and accuracy of CPT and ICD9 codes and follows up with provider when appropriate codlng end documents are not available
  • Keys all charges into computerized billing system
  • Collects patients co-payments or balances due on account and enters payments into the system
  • Answers patients' inquiries regarding fees and payments
  • Prints bills on demand for patients requesting them at time of service
  • Tracks encounter tickets daily to ensure that all clinical activities are posted, that a 'no show' and 'canceled' patients are correctly recorded on both the information system and medical records for compliance purposes, and that charges, payments and deposits balance;
  • Follows appropriate cash handling policies and procedures
  • Schedules patient appointments for faculty and other medical providers rn accordance with written policies and guidelines
  • Answers telephone inquiries and provides basic information regarding physician qualifications, available appointment times, directions and billing requirements
  • Screens telephone calls and connects patients to staff most qualified to handle inquiries deemed outside the scope of this position (I.e. medical, legal, compliance issues) in accordance with policies and procedures
  • Verifies referral authorizations for clinical activities
  • Generates, referral authorization requests to other specialists following written policies and procedures
  • Maintains medical records
  • Files clinical data, referrals, inpatient records and test results daily
  • Processes all medical records requests, disability forms and subpoenaed records according to HIPAA and Risk Management guidelines and policies
  • Utilizes health network information system for patient registration, scheduling appointments, checking patients in and out and patient inquiry
  • Ensures patient confidentiality
  • Completes all mandatory department, educational and hospital requirements
  • Adheres to current Infection Control and Safety Standards
  • Regular and prompt attendance
  • Ability to work schedule as defined and overtime as required
  • Related duties as assigned
Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications
  • High School Diploma or equivalent and 1 year of clerical experience in an access center, customer service, or healthcare setting. Required
  • Experience with Electronic Medical Records Preferred
  • Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience. Preferred
  • Comparable combination of education and experience may substitute for the above requirements.
Employment Type: FULL_TIME

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