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Patient Service Associate Jobs in Foley, AL (NOW HIRING)

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Patient Service Associate information

See Foley, AL salary details

$11

$16

$21

How much do patient service associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient service associate in Foley, AL is $16.22, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Foley, AL are hiring for Patient Service Associate jobs?

Cities near Foley, AL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Foley, AL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,742 per year, or $16.2 per hour.

Patient Services Advisor

Healthcare Within Reach

Pensacola, FL • On-site

$16.50 - $21/hr

Other

Re-posted 2 days ago

Job description

Patient Services Advisor (PSA)
Join Our Dedicated Dental Team and Make a Difference!
Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you'll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit.
As a PSA, you'll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you're ready to contribute to a compassionate and caring community, we want you on our team!
Key Responsibilities:
Customer & Patient Services
  • Warm and Welcoming: Greet each patient, client, or visitor with a friendly, professional, and genuine welcome.
  • Effective Communication: Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions.
  • Assist with Needs: Determine the purpose of each visit and direct patients to the right department or team member.
  • Patient Comfort: Address patient concerns, answer questions, and maintain a comfortable, organized reception area.
  • Confidentiality: Ensure patient privacy by adhering to HIPAA and clinic policies.
Registration & Scheduling
  • Appointment Management: Schedule appointments efficiently and confirm them in advance to optimize patient flow.
  • Accurate Record-Keeping: Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system.
  • Insurance & Payments: Verify insurance coverage, process co-pays, and inform patients of any existing balances.
  • Sliding Fee Program: Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed.
  • Dental Service Coordination: Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs.
Team Support & Administrative Tasks
  • Teamwork: Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences.
  • Office Organization: Maintain an orderly front desk area, ensuring the environment is welcoming for all patients.
  • Problem-Solving: Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed.
Why You Should Apply:
  • Impact: You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service.
  • Collaboration: Join a dynamic team that values teamwork, professionalism, and patient-centered care.
  • Career Growth: Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations.
  • Work-Life Balance: Enjoy a consistent work schedule while helping make a difference every day.
Qualifications:
  • Experience: Previous experience in a dental office, patient registration, or customer service is highly preferred.
  • Skills: Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus).
  • Customer Service: Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner.
  • Technical Skills: Proficiency with Microsoft Word, Outlook, and dental software systems.
  • Education: Associate's degree preferred, but not required.
Key Attributes:
  • Customer-Oriented: You approach every interaction with a positive, solution-focused attitude.
  • Detail-Oriented: You ensure all patient records are up-to-date, complete, and accurate.
  • Organized & Efficient: You can juggle multiple tasks while maintaining a high level of accuracy and professionalism.
  • Team Player: You work collaboratively and contribute to a positive team environment.
  • Ethical & Confidential: You understand the importance of patient confidentiality and adhere to all safety protocols.
Expectations & Competencies:
  • Professionalism: Ensure your behavior aligns with clinic values, including ethics and confidentiality.
  • Effective Communication: Use clear and timely communication tools to ensure smooth patient experiences.
  • Teamwork: Collaborate with colleagues to resolve issues and improve clinic operations.
  • Problem-Solving: Assess and resolve patient issues while maintaining a calm and professional demeanor.

If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!

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