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Patient Service Associate Jobs in Fall River, MA

Kent Hospital

Patient Access Associate

Warwick, RI

Promotes customer service in daily dealing with anyone with whom contact is made. -Performs all ... Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 ...

Kent Hospital

Patient Access Associate

Warwick, RI

Promotes customer service in daily dealing with anyone with whom contact is made. -Performs all ... Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 ...

Kent Hospital

Patient Access Associate

Warwick, RI · On-site

Promotes customer service in daily dealing with anyone with whom contact is made. -Performs all ... Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Fall River, MA

Patient Service Associate information

See Fall River, MA salary details

$13

$19

$24

How much do patient service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service associate in Fall River, MA is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.77 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Fall River, MA are hiring for Patient Service Associate jobs? Cities near Fall River, MA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,579 per year, or $19 per hour.

Patient Service Representative - Dental - Woonsocket or West Warwick

Thundermist Health Center

West Warwick, RI • On-site

$17 - $21.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Thundermist Health Center rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Patient Service Representative — Dental

About the Role

Are you a Patient Service Representative who loves creating a welcoming first impression and keeping things running behind the scenes? At Thundermist Health Center, you'll be the friendly face and voice of our Dental department — greeting patients, scheduling appointments, verifying insurance, collecting payments, and making sure every visit starts and ends smoothly. You'll handle registration, answer incoming calls, and keep accurate records so our clinical team can focus on delivering great care. If you're organized, people-focused, and want your work to support health equity in our community, we want to hear from you.

What You'll Do

Reporting to the Dental Practice Manager, you'll be the hub of daily operations at the front desk.

Scheduling & Patient Registration

  • Welcome patients and manage all aspects of check-in and registration.
  • Schedule, confirm, and coordinate dental appointments, ensuring accuracy and appropriateness of booking.
  • Verify dental insurance coverage and patient copays prior to each visit.
  • Enter and maintain patient registration data, encounter billing information, and insurance changes with complete accuracy.
  • Prepare patient records ahead of dental visits.

Communication & Collections

  • Answer all incoming calls promptly and take complete, accurate messages.
  • Collect payments at the time of service.
  • Obtain referrals to specialists and schedule follow-up appointments as needed.
  • Provide daily productivity and collection reports to the Practice Manager.

What We're Looking For

You're someone who brings a warm, professional presence to every interaction — on the phone, at the front desk, and with colleagues across the clinic.

  • High school diploma or associate degree.
  • Accurate data entry skills and strong attention to detail.
  • Excellent communication and customer service skills, including professional telephone etiquette.
  • Knowledge of medical terminology, diagnosis coding, billing procedures, or dental insurance is a plus.
  • Candidates who don't meet every preferred qualification are encouraged to apply.
  • A commitment to patient-centered service and Thundermist's mission of caring for our community.

Schedule & Locations

This is a per diem position at a Thundermist Health Center Dental location. You'll need to be available for flexible scheduling based on coverage needs and may include shifts during the following hours of operation: Monday through Friday from 8:00 AM to 8:00 PM; candidates must be available to work evenings and holidays as needed.

Work Environment

You'll work onsite in a general office environment within our Dental department.

  • Moderate physical activity including walking, standing, sitting, bending, and stretching.
  • Regular use of a PC, multi-line phone system, and standard office equipment.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you'll feel at home here.

Ready to join a team that truly cares? Apply today. Thundermist Health Center is an equal opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What Thundermist Health Center employees say

Pay

Hours and flexibility

Workplace

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