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Patient Service Associate Jobs in Fall River, MA

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Patient Service Associate information

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$13

$19

$24

How much do patient service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service associate in Fall River, MA is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.77 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Fall River, MA are hiring for Patient Service Associate jobs? Cities near Fall River, MA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,579 per year, or $19 per hour.

Patient Service Representative

Koch Eye Associates

West Warwick, RI • On-site

$17.75 - $19.50/hr

Full-time

Re-posted 15 days ago

Job description

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.

We are currently expanding our team and are looking for a PSR - Medical Receptionist to join our busy practice. This role includes, but is not limited to the following tasks:

Duties and Responsibilities:

  • Patient registration, scheduling, data entry and processing.
  • Educates patients regarding benefits and collects patient payments, at point of service.
  • Complete and accurate management of patient data in practice management system.
  • Verify health insurances and obtain referrals.
  • Organize and maintain medical records.
  • Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
  • Must have a clear understanding of company policies including the company manual

Knowledge, Skills, and Abilities:

  • Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
  • Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
  • Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
  • Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
  • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
  • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
  • Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
  • Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
  • Willing and able to travel to other locations for business needs.


Education:

  • High School Diploma or equivalent

Typical Physical Demands:

  • Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
  • Ability to see, hear, and speak with sufficient capability to perform assigned tasks
  • Driving independently to other facilities

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.