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Patient Service Associate Jobs in Lowell, MA (NOW HIRING)

Medix

Patient Service Associate

Concord, MA · On-site

$21 - $24/hr

Job Summary Our client is seeking a diligent Patient Service Representative responsible for engaging with patients for check-in and check-out processes, verifying patient demographics and insurance ...

UnitedHealthcare

Patient Service Representative

Acton, MA · On-site

$16 - $29/hr

Acton Medical Associates Opportunity Explore opportunities with Acton Medical Associates, part of ... Patient Services Representative The Patient Services Representative takes care of the beginning and ...

Spaulding Hospital North Shore

Patient Service Rep

Peabody, MA · On-site

$19.50 - $24.75/hr

Orient patients to the center and coordinate additional patient services as needed. Demonstrate ... Education High School Diploma or Equivalent required and Associate's Degree Related Field of Study ...

Massgeneralbrigham

Patient Transport Associate

Newton, MA · On-site

$17.71 - $23.55/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

BIDMC

Patient Service Rep - General

Boston, MA · On-site

$19 - $24.25/hr

Patient Services Representative - Rehabilitation Services Schedule: 8:30 AM - 5:00 PM Assignment ... TLC Nursing Associates, Inc. is an equal-opportunity employer and fully complies with all ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Lowell, MA

Patient Service Associate information

See Lowell, MA salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service associate in Lowell, MA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.48 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Lowell, MA are hiring for Patient Service Associate jobs? Cities near Lowell, MA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Lowell, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,103 per year, or $18.8 per hour.

Patient Service Associate

Medix

Concord, MA • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 hours ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a diligent Patient Service Representative responsible for engaging with patients for check-in and check-out processes, verifying patient demographics and insurance information, and managing related administrative tasks in a healthcare setting.
Key Responsibilities
  • Greet patients and manage check-in and check-out procedures
  • Utilize EPIC to verify patient demographics and insurance information
  • Answer inbound calls
  • Manage prior authorizations

Qualifications
  • At least 1+ year of healthcare experience
  • Working knowledge of check-in and registration procedures
  • Experience with cash handling and end of day balancing procedures
  • Prior experience as a medical front desk personnel preferred
  • Experience with EPIC or any EMR systems preferred
  • Experience in internal medicine or pediatrics preferred

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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