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Patient Service Associate Jobs in Lowell, MA (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Boston, MA · On-site

$15.45 - $20.15/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Beth Israel Lahey Health

Service Associate II

Lynn, MA · On-site

$17.85 - $24.02/hr

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. • The Service Associate II provides services as part of the patient care team. • ...

BayRidge Hospital

Service Associate II

Lynn, MA

$17.85 - $24.02/hr

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. • The Service Associate II provides services as part of the patient care team. • ...

Merrimack Health

Food Service Associate

Methuen, MA · On-site

$17.17 - $25.51/hr

Food Service Associate, Food Services, Per-Diem Hours per Week Various Shifts ... Methuen campus Responsible for nutritional service of patient, customers, employees, and the ...

Merrimack Health

Food Service Associate

Methuen, MA

$17.17 - $25.51/hr

Food Service Associate, Food Services, Per-Diem Hours per Week Various Shifts ... Methuen campus Responsible for nutritional service of patient, customers, employees, and the ...

Emerson Hospital

Pre-Visit Associate I

Concord, MA · On-site

$22 - $29.57/hr

Job Summary Reporting to the Manager of Pre-Visit Services, the position facilitates the patients ... Associates degree preferred. Experience Minimum of 1-3 years experience in Registration, Hospital ...

Emerson Hospital

Pre-Visit Associate I

Concord, MA · On-site

$22 - $29.57/hr

Job Summary Reporting to the Manager of Pre-Visit Services, the position facilitates the patients ... Associates degree preferred. Experience Minimum of 1-3 years experience in Registration, Hospital ...

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Patient Service Associate information

See Lowell, MA salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient service associate in Lowell, MA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.48 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Lowell, MA are hiring for Patient Service Associate jobs?

Cities near Lowell, MA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Lowell, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,103 per year, or $18.8 per hour.

Patient Services Representative

Nashua Eye Associates

Nashua, NH • On-site

$18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Greet patients, visitors, and walk-ins, and assist with check-in and check-out processes to ensure a seamless patient experience.

  • Perform administrative and clerical tasks such as scheduling appointments, gathering demographic and insurance information, and collecting payments.

  • Communicate proactively with patients regarding delays, address frustrations, and provide information about policies and procedures.

Job description

Patient Services Representative


About the Role:

The Patient Services Representative serves as the first point of contact for patients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. We are seeking a personable, detail-oriented, customer service driven administrative professional to join our well-established team as a front desk representative. Our ideal candidate will have a passion for delivering a consistent and exceptional experience to patients, be an excellent multi-tasker, and have a willingness to learn and grow with the option to work towards a patient services certification (paid by Nashua Eye Associates). Apply now to start this amazing career opportunity!


Responsibilities:

  • Provide patients with a personalized check in/out process experience that creates a timely, seamless, and positive experience both manually and at our kiosk
  • Be a multitasker by greeting patients and walk ins, scheduling appointments and performing a variety of administrative and clerical tasks as assigned by their manager
  • Provide proactive patient communication by acknowledging delays sincerely, while maintaining a welcoming demeanor, and address patient frustrations
  • Follow HIPAA guidelines for confidentiality of the patient and practice at all times
  • Collaborate with doctor(s) and team members to provide a seamless patient experience
  • Gather demographic and insurance information, and collect payment at time of service
  • Assist patients during check out by scheduling upcoming appointments, testing, or in the purchase of items (vitamins, eye drops, masks)
  • Accurately describe policies and procedures to new and established patients
  • Occasionally answer phones, take and send messages
  • All work is to be performed according to quality and safety standards set for the practice


Preferred Qualifications:

  • Experience in Ophthalmology or medical office a plus
  • Experience using Allscripts, EyeMD, Promptly or other EMR/Practice Management systems a plus

 

Minimum Qualifications:

  • High school diploma or equivalent
  • Proven experience as a receptionist or other customer service role
  • Proficiency in computer skills and general office equipment
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks efficiently and maintain a professional demeanor
  • Bilingual a plus


Required Skills and Abilities:

  • Ability to balance multiple tasks at the same time effectively and efficiently
  • Organized, with a strong attention to detail and can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
  • Professional attitude and ability to solve problems and respond to patient service requests
  • Excellent customer service and phone presence with proficient speaking and listening skills, the ability to show good judgment, quick decision making, and efficient management of the telephone system
  • Strong people skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstration of regular attendance and punctuality are essential



Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at a time


Candidate must be able to work alternating Thursday nights until 6:30 pm and alternating Saturdays 8 am – 1 pm.


Benefits:

  • Medical
  • Dental
  • Short and Long Term Disability Insurance
  • Life Insurance
  • NH Paid Family/Medical Leave
  • Hospital Indemnity, Accident and Critical Care coverage
  • 401K
  • PTO
  • Six paid holidays: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year's Day.


Positions starting at $18.00 per hour


We are an equal opportunity employer. Full-time positions available.