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Patient Service Associate Jobs in Orange, MA (NOW HIRING)

Massgeneralbrigham

Patient Care Associate

Northampton, MA · On-site

$18.43 - $25.63/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary Full Time and Part Time - Days and Nights available The Patient Care Associate (PCA) is ...

Mass General Brigham

Patient Care Associate

Northampton, MA · On-site

$18.43 - $25.63/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary Full Time and Part Time - Days and Nights available The Patient Care Associate (PCA) is ...

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Patient Service Associate information

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$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient service associate in Orange, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.38 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Orange, MA are hiring for Patient Service Associate jobs?

Cities near Orange, MA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you

Patient Navigator/Patient Service Representative

Healogics

Brattleboro, VT • On-site

$18.75 - $23.05/hr

Full-time

Posted 18 days ago

Healogics rating

5.9

Company rating: 5.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.
The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.Essential Functions/Responsibilities:
  • Coordinates with Center leadership to maximize daily patient census.
  • Actively participates in staff meetings to support key functions within the Center.
  • Greets patients and other visitors, answers and routes calls to appropriate staff.
  • Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
  • Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
  • Collects and enters patient charges in databases.
  • Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
  • Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
  • Coordinates/schedules ancillary testing with other hospital departments.
  • Arranges for patient transportation as needed.
  • Maintains office equipment and supplies as needed, and medical supplies as directed.
  • Performs other duties as required.

Required Education, Experience and Credentials:

  • High School Diploma or General Education Development (GED); Associate's degree preferred
  • Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities:

  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Good customer, interpersonal and communication skills, both orally and in writing
  • Organization and time-management skills
  • Ability to type 60 words per minute (wpm)
  • Basic math skills
  • Attention to details
  • Ability to maintain confidentiality
  • Ability to work in fast paced environment and to work on multiple projects at the same time
  • Ability to work with others and in a team environment

The hourly rate for this position generally ranges between $14.30 - $19.00 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

#PFHTF

The hourly rate for this position generally ranges between $18.75-$23.05 Per Hour

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the "Jobs Hub".

What Healogics employees say

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Benefits

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About Healogics

Sourced by ZipRecruiter

Healogics is the Global Wound Care leader, driven by Providers who impact the lives of an underserved, growing patient population of over 7 million individuals. We're proud to set the standard in our field, boasting the largest wound database on the planet: the foundation for wound care research and development, worldwide. Our Wound Care Providers enjoy a collaborative community, supported by technology for innovative care solutions, as well as passionate Regional Medical Directors and visionary leadership, including our Chief Medical Officer, Dr. William Ennis - the founder of the first wound healing and tissue repair fellowship in the United States

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Jacksonville, FL, US

Year founded

1996

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