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Patient Service Associate Jobs in Huntington, MA

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Huntington, MA

Patient Service Associate information

See Huntington, MA salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Huntington, MA is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.25 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Huntington, MA are hiring for Patient Service Associate jobs?

Cities near Huntington, MA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Huntington, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,496 per year, or $19.5 per hour.

Patient Services Associate - Enfield, CT - Full Time - Bilingual (English & Spanish) - $21.00/hr

Community Health Center, Inc.

Enfield, CT • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Job Description Summary:
Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
ROLE AND RESPONSIBILITIES
Patient experience:
  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate
  • Review schedules daily to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Reconcile patient visits daily

Insurance:
  • Verify active insurance coverage and status and update information as necessary
  • Collect patient payments, balances and copays
  • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance

Phones:
  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:
  • Consistently ensure and maintain patient confidentiality

Other:
  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
  • Supports manager in monitoring inventory of supplies for the office
  • Meet and exceed assigned individual and departmental goals
  • Other duties and projects as assigned

QUALIFICATIONS
  • Associates degree, medical office or medical assistant degree required
  • Bilingual skills, Spanish speaking, Required
  • Exceptional customer service skills
  • Excellent Verbal and written communication skills
  • Proven ability to multi task
  • Problem Solving and critical thinking skills
  • Excellent organizational skills
  • Healthcare experience in Medical, Dental, or Behavioral Health preferred
  • Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Schedules are dependent on the current need of the site; One Saturday shift per month is required.
  • Minimal physical effort. Must be able to operate computer and telephone continuously
  • Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:
  • For Health & Wellness
    • Medical plans with Health Spending and Flexible Spending Accounts
    • Health Reimbursement Arrangement Accounts
    • Dental and Vision Plans
    • Wellness Incentive Program
    • Life and Disability Insurance
    • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
  • For Financial Success
    • 403(b) plan with a discretionary company match after 1 year of employment.
  • For Great Work Life Balance:
    • Paid time off
    • Paid Parental Leave
    • Paid holidays
    • Employee Assistance Programs
  • For Professional and Educational Advancement
    • Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information:
Location:
Community Health Center of Enfield
City:
Enfield
State:
Connecticut
Time Type:
Full time

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