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Patient Service Associate Jobs in Wrentham, MA (NOW HIRING)

Massgeneralbrigham

Patient Transport Associate

Newton, MA · On-site

$17.71 - $23.55/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

Massgeneralbrigham

Patient Transport Associate

Boston, MA · On-site

$17.71 - $24.28/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

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Patient Service Associate information

See Wrentham, MA salary details

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How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Wrentham, MA is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.69 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Wrentham, MA are hiring for Patient Service Associate jobs?

Cities near Wrentham, MA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Wrentham, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,292 per year, or $20.8 per hour.

Associate Director, Patient Services, Quality & Compliance (Boston)

Alnylam Pharmaceuticals

Boston, MA • On-site

$18.50 - $23.25/hr

Full-time

Re-posted 22 days ago

Job description

Associate Director, Patient Services, Quality & Compliance

Join to apply for the Associate Director, Patient Services, Quality & Compliance role at Alnylam Pharmaceuticals

Associate Director, Patient Services, Quality & Compliance

1 day ago Be among the first 25 applicants

Join to apply for the Associate Director, Patient Services, Quality & Compliance role at Alnylam Pharmaceuticals

The Associate Director of Patient Services – Quality & Compliance is a key leadership role responsible for shaping and executing the strategic direction of quality and compliance initiatives within the Patient Services organization. This position ensures the highest standards of patient care experience, operational excellence, and regulatory compliance by designing and overseeing robust quality frameworks. In close collaboration with the US Compliance team and cross-functional stakeholders—including Operations, CRM, and Patient Services—the Associate Director plays a pivotal role in driving a culture of continuous improvement, risk mitigation, and patient-centric service delivery.

Key Responsibilities

  • Define, implement, and oversee strategic quality and compliance initiatives that elevate patient experience, safety, and service delivery performance across the organization.
  • Establish, monitor, and continuously refine key performance indicators (KPIs) to track and improve patient-facing outcomes, service efficiency, and operational compliance.
  • Lead complex investigations, root cause analyses, and resolution strategies for patient complaints, adverse events, and safety-related concerns, ensuring actionable learnings and accountability.
  • Ensure alignment with regulatory standards and internal policies through the development and execution of scalable compliance frameworks, in partnership with Legal, Regulatory, and US Compliance teams.
  • Serve as a primary point of contact to executive leadership for reporting on quality trends, performance metrics, and risk mitigation strategies.
  • Drive cross-functional collaboration with CRM, technology partners, and vendors to optimize data capture, reporting capabilities, and actionable insights.
  • Develop and implement forward-thinking policies, procedures, and training programs that promote a proactive, compliance-focused culture throughout the Patient Services organization.
  • Oversee scorecard design and management; lead training, coaching, and knowledge-building efforts in collaboration with HR and Learning & Development teams.
  • Lead the submission and governance processes for concept reviews, including CRB, legal, and compliance reviews for new vendors, systems, and services.
  • Champion organizational adherence to standard operating procedures (SOPs), ensuring full compliance with internal protocols and evolving industry regulations.

Qualifications

  • Bachelor’s degree required, concentration in Health Administration, or a related field required.
  • 7-10 years’ working experience in healthcare quality, patient services and compliance.
  • Strong analytical, communication, and strategic planning skills.
  • Deep knowledge of healthcare quality standards, safety protocols, and regulatory compliance with the proven ability to lead quality and compliance initiatives in a healthcare setting.
  • Proficiency in quality management tools and data analysis platforms.
  • Solid understanding of the healthcare environment, specifically insurance policies
  • Advanced knowledge and application of MS Office (Excel, PowerPoint, Word, etc.)
  • Ability to effectively communicate with all levels of management.
  • Results oriented, self-organized and self-starter with a proven track record of results.
  • Experience working in cross-functional teams and effective in influencing without authority.
  • Ability to work independently, evaluate impact manage competing priorities.
  • Exhibits exceptional interpersonal skills.
  • Desire to innovate and work in a fast-paced, energetic environment.
  • Ability to travel up to 10% for key meetings as needed

About Alnylam: We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.

Seniority level
  • Seniority levelDirector
Employment type
  • Employment typeFull-time
Job function
  • Job functionHealth Care Provider

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