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Patient Service Associate Jobs in Fall River, MA

Lifespan

MG Patient Service Specialist

Providence, RI · On-site

$18.13 - $29.90/hr

The Patient Service Specialist must maintain a professional, positive manner when talking with ... Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Fall River, MA

Patient Service Associate information

See Fall River, MA salary details

$13

$19

$24

How much do patient service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service associate in Fall River, MA is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.77 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Fall River, MA are hiring for Patient Service Associate jobs? Cities near Fall River, MA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,579 per year, or $19 per hour.

Food Service Associate/Patient Services

Kent Hospital

Warwick, RI

$13.75 - $17.75/hr

Full-time

Re-posted 20 days ago

Job description

Job Summary:

Under the direction of the Food & Nutrition management team, the Food Service Associate is responsible to serve and delivery food and nutritional products to our patients, and customers in a manner demonstrating exemplary customer service skill. The Food Service Associate encompasses multiple job assignments within the Food & Nutrition Department including: assemblers, hostess, cashiers, dining room aid, pots cleaner and cleaning aid.

Duties and Responsibilities: - Encompasses job assignments within the kitchen, Blue Wave Cafeteria, and Concourse Café.

Prepare meal trays, serve and/or deliver food to patients and customers.

Maintain an organized, clean and sanitary work area at all times.

Provide exceptional customer service at all times.

Adhere to daily job assignment duties, cleaning assignments, and scheduled hours as posted on the schedule.

Ensure proper care and treatment of all technology when it is assigned to you.

Adhere to all policies and procedures within department and outside department.

Adhere to dress code, which includes cleanliness, grooming, and neatness.

Requirements:

A high school diploma or equivalent with six months job-related experience and/or equivalent is preferred but not required.

Ability to follow oral and written instructions. Ability to keep accurate records.

Must be proficient in the English language.

Additional Information:
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

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