ZipRecruiter

Log In

1

Patient Service Associate Jobs in Everett, MA (NOW HIRING)

Massgeneralbrigham

Patient Transport Associate

Newton, MA · On-site

$17.71 - $23.55/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

Massgeneralbrigham

Patient Transport Associate

Newton, MA · On-site

$17.71 - $23.55/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

next page

Showing results 1-20

All JobsPatient Service Associate JobsPatient Service Associate Jobs in Everett, MA

Patient Service Associate information

See Everett, MA salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient service associate in Everett, MA is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.30 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Everett, MA are hiring for Patient Service Associate jobs? Cities near Everett, MA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Patient Services Associate

Patient Services Associate

Acton Medical Associates, P.C.

Acton, MA

$17 - $21/hr

Full-time

Posted yesterday

Job description

Acton Medical Associates, PC is looking for Patient Services Associates to join our team! This role is essential to our practice, as the Patient Services Team are the first point of contact for patients arriving for their appointments.

The Patient Services role is a customer service role at our busy medical practice. Daily tasks include:

  • Greet and check in patients for appointments
  • Verify insurance and demographic information
  • Process co-payments
  • Schedule patients for follow-up or future appointments
  • Answer patient phone calls regarding appointments
  • Ensure our patients feel comfortable, welcomed, and have the best experience possible at our practice
  • Some weekend hours may be required

Candidates should have:

  • High school education or equivalent
  • Ability to multi-task, prioritize workload, manage time effectively and perform under pressure
  • Customer support/service experience
  • Active listening and good communication skills
  • Ability to use/learn a multi-line phone and basic computer systems (Word processing, database navigation)
  • Customer orientation and ability to adapt/respond to different patient needs
  • Medical office experience a plus

Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.

Our typical hiring range for this position is $17.00 - $22.00 per hour.

Apply