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Patient Service Associate Jobs in Minnesota (NOW HIRING)

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How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Minnesota is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.24 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Minnesota?

The most popular types of Patient Service jobs in Minnesota are:

What cities in Minnesota are hiring for Patient Service Associate jobs?

Cities in Minnesota with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,616 per year, or $18.6 per hour.

Patient Service Coordinator Ambulatory I - FOH, Radiology Administration

Hennepin Healthcare

Minneapolis, MN

Full-time

Posted yesterday

New

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

190th of 889 rated healthcare providers

Job description

JOB DETAILS
Department: Radiology Administration
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person

Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

  • Welcomes patients and guests in a friendly manner, following the "I am Welcomed" standard workflow
  • Provides navigation assistance to all patients and guests 
  • Utilizes the electronic health record accurately and efficiently to perform the following functions:
    • Patient Check-in
    • Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
    • Registration
    • Patient Check-out (Schedule following the standard processes)
    • Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
  • Ensures personal workspace and patient waiting areas are neat and sanitized.
  • Responsible for handling patient financial transactions
    • Cash Box
    • Cash Collections 
    • Credit/Debit card transactions
    • Daily reconciliation
  • Promotes the organization and assists in maintaining clinic efficiency
  • Check-out patients 
  • Provide scheduling support for contracted providers and specialty departments
  • Provide support for providers with requests and urgent needs
  • Manages special patient needs upon request   
  • Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
  • Receives and creates encounters for medical forms and delivers them to the clinical team
  • Assist with processing of time sensitive patient's needs, such as patient forms, etc.
  • Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

  • High School Diploma or equivalent
  • At least one year of experience in related field and/or six months of Front of House experience
  • One year of customer service experience

Preferred Qualifications:

  • Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a fast-paced, continually changing environment 
  • Ability to respond appropriately to shifting priorities
  • Ability to prioritize work assignments
  • Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
  • Demonstrates knowledge and understanding of organizational policies and procedures
  • Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
  • Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

  • 6 months of previous HHS experience
  • Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
  • Certification from 
    • HFMA OR
    • NAHAM OR
    • HBI Patient Access Certification
  • Experience with Electronic Health Records (EHR) - Epic experience preferred
  • Understanding of medical terminology 
  • Experience with different payers/insurance requirements
  • Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

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