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Patient Service Associate Jobs in Andover, MN (NOW HIRING)

Mercy

Peds Patient Care Associate: Mercy STL

Anoka, MN · On-site

$17.25 - $22/hr

Join Mercy as a Patient Care Associate - PEDS/PICU Shift: Full-time or Part-time Nights | 12 hour ... service. We believe in careers that match the unique gifts of each individual - careers that not ...

C4 Technical Services

Be Seen First

Patient Services Representative

Minneapolis, MN · On-site

$21/hr

The Patient Service Representative supports Tactile Medical patients within a contact center ... Associate degree or equivalent work experience * 1 or more years of customer service/call center ...

DiaSorin

Customer Service Associate II

Stillwater, MN · On-site

$26 - $30/hr

... patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an ... Coach and assist Associates, Customer Service I in accomplishing goals and tasks. * Maintain ...

DiaSorin

Customer Service Associate II

Stillwater, MN

$26 - $30/hr

... patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an ... Coach and assist Associates, Customer Service I in accomplishing goals and tasks. * Maintain ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Andover, MN

Patient Service Associate information

See Andover, MN salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for patient service associate in Andover, MN is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.35 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Andover, MN are hiring for Patient Service Associate jobs? Cities near Andover, MN with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Andover, MN as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,707 per year, or $19.6 per hour.
Patient Service Representative

Patient Service Representative

Tactile Medical

Minneapolis, MN

$18.25 - $23.25/hr

Other

Posted 11 hours ago

Tactile Medical rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The Patient Service Representative supports Tactile Medical patients within a contact center environment through inbound and outbound communication. This role's main responsibility is to be the primary contact for patients prior to the shipment of their device.

Responsibilities

  • Outreach to patients to process all pending product shipments
  • Effectively communicate with our patients by listening, speaking clearly and using everyday language our patients can understand
  • Deliver information to patients in a caring, empathetic, manner that align with Tactile Medical's overall patient experience
  • Discuss reported benefit information with great clarity to patients
  • Set up payments and payment arrangements within our point-of-sale system
  • Explain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance program
  • Provide order status updates for incoming calls from patients and sales representatives, including questions about reimbursement and the insurance process
  • Triage patient calls to other departments as appropriate
  • Enter and triage Cases for any service complaint or product issue
  • Update, maintain and document patient files as well as order information
  • Adhere to company and role performance standards, meeting or exceeding expectations for inbound/outbound calls while still emphasizing a focus on quality
  • Provide input in team meetings, make suggestions for continuous improvement and best practices
  • Participate in cross functional efforts internally & with other departments to ensure yearly shipment goals are achieved
  • Maintain compliance with all appropriate regulatory requirements including HIPAA
  • Perform other duties as assigned

Qualifications

Education & Experience
Required:

  • Associate degree or equivalent work experience
  • 1 or more years of customer service/call center experience
  • Experience using a multiple monitor interface

Preferred:

  • Previous experience in medical device or other healthcare environments

Knowledge & Skills

  • Proficiency working with Microsoft Word, Excel, Teams and Outlook with the ability to navigate multiple systems
  • Exceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patients
  • Strong problem solving and listening skills coupled with patience to be able to assist our patients with the questions and issues they may be experiencing
  • Passionate and eager to learn new skills
  • Ability to adapt to an ever-changing environment
  • Commitment to patient satisfaction
  • Thrives in a team environment but is also self sufficient
  • Strong ability to multi-task and prioritize
  • Demonstrated organizational skills
  • Results orientated
  • Receptiveness to feedback
  • Consistent follow up skills

What Tactile Medical employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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