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Patient Satisfaction Jobs (NOW HIRING)

Sodexo

Patient Services Manager 2

Brooklyn, NY · On-site

$77K - $100K/yr

Role Overview Patient satisfaction drives you toward success. Knowing you made a difference motivates your personal satisfaction! Sodexo is seeking a Patient Services Manager II for University ...

Sodexo

Patient Services Manager 2

Brooklyn, NY · On-site

Role Overview Patient satisfaction drives you toward success. Knowing you made a difference motivates your personal satisfaction! Sodexo is seeking a Patient Services Manager II for University ...

Ohio Health

Patient Dining Associate

Upper Arlington, OH · On-site

$15.50 - $19.50/hr

Responsible for ensuring patient satisfaction; delivery and collection of trays, menus and Patient Satisfaction Surveys. Assures each patient receives the correct diet as prescribed by the physician ...

Compass Group

Patient Services Manager

Glasgow, KY · On-site

$65K - $68K/yr

Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs Qualifications: * Associate degree with one (1) year ...

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How much do patient satisfaction jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient satisfaction in the United States is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Patient Satisfaction role, and why are they important?

To excel in a Patient Satisfaction role, a solid understanding of healthcare processes, patient advocacy, and data analysis is essential, often supported by a background in healthcare administration or customer service. Familiarity with patient feedback systems, survey platforms, and healthcare quality improvement tools is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help professionals engage effectively with patients and address concerns empathetically. These competencies ensure the delivery of excellent patient experiences, drive service improvements, and support overall organizational reputation.

What is patient satisfaction and why is it important in healthcare?

Patient satisfaction refers to how well a patient's expectations about a healthcare experience are met. It is an important measure because it reflects the quality of care provided, affects patient retention, and can influence clinical outcomes. Healthcare organizations often use patient satisfaction surveys to gather feedback and identify areas for improvement. High patient satisfaction is linked to better patient engagement, increased trust, and improved overall health outcomes.

What are some common challenges faced by professionals working in patient satisfaction roles, and how can they be addressed?

Professionals in patient satisfaction roles often encounter challenges such as managing diverse patient expectations, addressing complaints efficiently, and ensuring clear communication among healthcare teams. Balancing empathy with practical solutions is crucial, as is working collaboratively with clinical staff to implement improvements based on feedback. Staying proactive by regularly monitoring patient feedback and fostering a culture of continuous improvement can help address these challenges and enhance overall patient experience.

What is the difference between Patient Satisfaction vs Patient Advocate?

AspectPatient SatisfactionPatient Advocate
Required CredentialsTypically healthcare-related certifications or experienceHealthcare knowledge, communication skills, certifications may vary
Work EnvironmentHospitals, clinics, healthcare settingsHealthcare facilities, community organizations, patient support settings
Employer & Industry UsageHospitals, clinics, healthcare providersPatient advocacy groups, healthcare organizations, legal settings
Common Search & Comparison IntentUnderstanding patient experience metricsSupporting patient rights and navigating healthcare systems

Patient Satisfaction focuses on measuring and improving patients' experiences and perceptions of healthcare services. In contrast, a Patient Advocate actively supports and guides patients through healthcare processes, ensuring their rights and needs are met. While both roles aim to enhance patient care, Patient Satisfaction is more about feedback and quality metrics, whereas Patient Advocate involves direct patient support and representation.

More about Patient Satisfaction jobs
What states have the most Patient Satisfaction jobs? States with the most job openings for Patient Satisfaction jobs include:
What job categories do people searching Patient Satisfaction jobs look for? The top searched job categories for Patient Satisfaction jobs are:
Patient Satisfaction jobs near you

Patient Experience Coordinator - Home Health & Hospice | San Francisco

Health Link

San Francisco, CA • On-site

$30 - $35/hr

Full-time

Posted 3 days ago

Job description

Patient Experience Coordinator – Home Health & Hospice | San Francisco

Patient Satisfaction | Service Recovery | Patient Relations | Multi-Branch Support

Built for professionals who are compassionate communicators, solutions-oriented, and driven to improve the patient experience.

At Health Link Home Health & Hospice, we are committed to delivering high-quality patient care with strong operational and clinical support behind our teams.

As we continue to grow throughout the Bay Area, we are seeking a full-time Patient Experience Coordinator to support patient satisfaction, service recovery, and patient communication across all branches while working from our San Francisco office.

This role is essential in helping patients and families feel supported throughout their care journey while assisting with identifying, coordinating, and resolving patient concerns proactively in collaboration with branch leadership and interdisciplinary teams.

Why Join Health Link

• $30–$35/hour based on experience
• Stable and growing healthcare organization serving the Bay Area for over 20 years
• Structured leadership and operational support
• Opportunity to directly impact patient satisfaction and quality outcomes
• Collaborative environment focused on patient-centered care
• Fast-paced role with growth opportunities
• Company-issued equipment and structured workflows
• Meaningful role supporting patients, families, and clinical teams across multiple branches

Your Role

• Conduct patient experience and follow-up calls for all branches
• Support patient satisfaction and HHCAHPS improvement initiatives
• Serve as a central point of contact for patient concerns and service recovery
• Collect and document information regarding patient complaints, concerns, and experience issues
• Coordinate with clinical, scheduling, intake, and operations teams to help resolve concerns timely
• Escalate urgent or unresolved concerns to branch management appropriately
• Follow up with patients and families regarding resolutions and ongoing concerns
• Track trends, complaints, and resolutions accurately
• Help identify operational, communication, or service barriers impacting the patient experience
• Support improvement initiatives focused on responsiveness, communication, and overall patient satisfaction

Requirements

• Healthcare, home health, hospice, medical office, or customer service experience preferred
• Strong communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional, calm, and solutions-oriented under pressure
• Strong follow-up, problem-solving, and documentation skills
• Comfortable handling escalations and sensitive conversations
• Ability to coordinate across multiple departments and teams

Work Environment

This position is based in our San Francisco office and supports patients and families across multiple Bay Area branches through phone-based communication, service recovery coordination, and collaboration with management and clinical teams.

If you are passionate about patient-centered care, communication, accountability, teamwork, and creating a positive patient experience, we would welcome the opportunity to connect.