Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
Quick apply
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
System Patient Experience Manager - Bangor, ME
Bangor, ME · On-site
$80K - $90K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Bangor, ME
Bangor, ME · On-site
$80K - $90K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
System Patient Experience Manager - Bangor, ME
Bangor, ME · On-site
$80K - $90K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Quick apply
System Patient Experience Manager - Bangor, ME
Bangor, ME · On-site
$80K - $90K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
System Patient Experience Manager - Bangor, ME
$80K - $90K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Bangor, ME
$80K - $90K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures ... compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction ...
PATIENT EXPERIENCE MANAGER EVS&FOOD SERVICE, Charleston, SC
Charleston, SC · On-site
$50K - $55K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
PATIENT EXPERIENCE MANAGER EVS&FOOD SERVICE, Charleston, SC
Charleston, SC · On-site
$50K - $55K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
PATIENT EXPERIENCE MANAGER EVS & FOOD SERVICE, Charleston, SC
Charleston, SC · On-site
$50K - $55K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
PATIENT EXPERIENCE MANAGER EVS & FOOD SERVICE, Charleston, SC
Charleston, SC · On-site
$50K - $55K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Quick apply
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
PATIENT EXPERIENCE MANAGER EVS & FOOD SERVICE, Charleston, SC
Charleston, SC · On-site
$50K - $55K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
PATIENT EXPERIENCE MANAGER EVS & FOOD SERVICE, Charleston, SC
Charleston, SC · On-site
$50K - $55K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Quick apply
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...
Patient Satisfaction information
See salary details
$12.74 - $14.53
7% of jobs
$16.22 is the 25th percentile. Wages below this are outliers.
$14.53 - $16.32
19% of jobs
The median wage is $18.12 / hr.
$16.32 - $18.12
24% of jobs
$18.12 - $19.91
9% of jobs
$19.91 - $21.70
7% of jobs
$21.70 - $23.49
3% of jobs
$24.61 is the 75th percentile. Wages above this are outliers.
$23.49 - $25.28
8% of jobs
$25.28 - $27.08
7% of jobs
$27.08 - $28.87
7% of jobs
$28.87 - $30.66
5% of jobs
$30.66 - $32.45
2% of jobs
$12
$21
$32
How much do patient satisfaction jobs pay per hour?
As of Jul 5, 2026, the average hourly pay for patient satisfaction in the United States is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in a Patient Satisfaction role, and why are they important?
To excel in a Patient Satisfaction role, a solid understanding of healthcare processes, patient advocacy, and data analysis is essential, often supported by a background in healthcare administration or customer service. Familiarity with patient feedback systems, survey platforms, and healthcare quality improvement tools is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help professionals engage effectively with patients and address concerns empathetically. These competencies ensure the delivery of excellent patient experiences, drive service improvements, and support overall organizational reputation.
What is patient satisfaction and why is it important in healthcare?
Patient satisfaction refers to how well a patient's expectations about a healthcare experience are met. It is an important measure because it reflects the quality of care provided, affects patient retention, and can influence clinical outcomes. Healthcare organizations often use patient satisfaction surveys to gather feedback and identify areas for improvement. High patient satisfaction is linked to better patient engagement, increased trust, and improved overall health outcomes.
What is the #1 happiest profession?
Patient satisfaction roles, such as patient experience coordinators or healthcare providers, are often considered among the happiest professions due to the meaningful impact on people's well-being and positive interactions. These jobs typically involve communication skills, empathy, and teamwork, contributing to job fulfillment and positive work environments.
What are some common challenges faced by professionals working in patient satisfaction roles, and how can they be addressed?
Professionals in patient satisfaction roles often encounter challenges such as managing diverse patient expectations, addressing complaints efficiently, and ensuring clear communication among healthcare teams. Balancing empathy with practical solutions is crucial, as is working collaboratively with clinical staff to implement improvements based on feedback. Staying proactive by regularly monitoring patient feedback and fostering a culture of continuous improvement can help address these challenges and enhance overall patient experience.
Where does PCT make the most money?
Patient Care Technicians (PCTs) tend to earn higher salaries in urban hospitals, specialized clinics, or regions with a higher cost of living. Experience, certifications like CPR or EKG, and working in larger healthcare facilities can also increase earning potential.
What is the happiest job in healthcare?
Patient satisfaction roles, such as patient experience coordinators or healthcare customer service representatives, are often considered fulfilling because they focus on improving patient interactions and outcomes. These jobs typically involve strong communication skills, empathy, and problem-solving, and can offer a positive work environment with direct impact on patient well-being.
What jobs pay 4000 a week without a degree?
High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial pilot, real estate broker, or sales manager, which typically require specialized training, licensing, or experience. Skilled trades like electricians, plumbers, or HVAC technicians can also earn high weekly wages with experience and certifications. These jobs often involve physically demanding work, self-employment, or commission-based income structures.
What is the difference between Patient Satisfaction vs Patient Advocate?
| Aspect | Patient Satisfaction | Patient Advocate |
|---|---|---|
| Required Credentials | Typically healthcare-related certifications or experience | Healthcare knowledge, communication skills, certifications may vary |
| Work Environment | Hospitals, clinics, healthcare settings | Healthcare facilities, community organizations, patient support settings |
| Employer & Industry Usage | Hospitals, clinics, healthcare providers | Patient advocacy groups, healthcare organizations, legal settings |
| Common Search & Comparison Intent | Understanding patient experience metrics | Supporting patient rights and navigating healthcare systems |
Patient Satisfaction focuses on measuring and improving patients' experiences and perceptions of healthcare services. In contrast, a Patient Advocate actively supports and guides patients through healthcare processes, ensuring their rights and needs are met. While both roles aim to enhance patient care, Patient Satisfaction is more about feedback and quality metrics, whereas Patient Advocate involves direct patient support and representation.
More about Patient Satisfaction jobs
What states have the most Patient Satisfaction jobs? States with the most job openings for Patient Satisfaction jobs include:
What job categories do people searching Patient Satisfaction jobs look for? The top searched job categories for Patient Satisfaction jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Crothall Healthcare rating
5.5
Based on 166 frontline employees who took The Breakroom Quiz
172nd of 210 rated facilities management
Job description
Salary: $70.000-$75,000
Other Forms of Compensation: Bonus
Pay Grade: 13
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Job Summary
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Responsibilities:
- Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensures compliance with all regulatory agencies (CMS, JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
- Participates in all PE Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Prepares and implements development and training plans for patient satisfaction success
- Composes patient satisfaction reports as needed to management
Qualifications:
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
- 2-3 years in-servicing experience in customer service training
- Hospitality and healthcare experience preferred
- 3-4 years experience in service-oriented operations
- Good coaching and on the job training skills required
- Excellent organizational skills and ability to multi-task essential
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Exhibits initiative, responsibility, flexibility and leadership
- Possesses a thorough knowledge of contract administration and office procedures
- Fiscal and budgetary skills
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1525757
Crothall Healthcare
TRISHA SOMMERNESS
[[req_classification]]
What Crothall Healthcare employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Crothall Healthcare
Sourced by ZipRecruiter
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean!
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Wayne, PA, US
Year founded
1991