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Patient Satisfaction Jobs (NOW HIRING)

Compass Group

SYSTEM PATIENT EXPERIENCE MANAGER

Dayton, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...

Compass Group

SYSTEM PATIENT EXPERIENCE MANAGER

Dayton, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...

Compass Group

Patient Dining Experience Manager

Marshfield, WI · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by ...

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Patient Satisfaction information

See salary details

$12

$21

$32

How much do patient satisfaction jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for patient satisfaction in the United States is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a patient satisfaction role?

To excel in a Patient Satisfaction role, a solid understanding of healthcare processes, patient advocacy, and data analysis is essential, often supported by a background in healthcare administration or customer service. Familiarity with patient feedback systems, survey platforms, and healthcare quality improvement tools is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help professionals engage effectively with patients and address concerns empathetically. These competencies ensure the delivery of excellent patient experiences, drive service improvements, and support overall organizational reputation.

What is patient satisfaction and why is it important?

Patient satisfaction refers to how well a patient's expectations about a healthcare experience are met. It is an important measure because it reflects the quality of care provided, affects patient retention, and can influence clinical outcomes. Healthcare organizations often use patient satisfaction surveys to gather feedback and identify areas for improvement. High patient satisfaction is linked to better patient engagement, increased trust, and improved overall health outcomes.

What are some common challenges faced by professionals working in patient satisfaction roles, and how can they be addressed?

Professionals in patient satisfaction roles often encounter challenges such as managing diverse patient expectations, addressing complaints efficiently, and ensuring clear communication among healthcare teams. Balancing empathy with practical solutions is crucial, as is working collaboratively with clinical staff to implement improvements based on feedback. Staying proactive by regularly monitoring patient feedback and fostering a culture of continuous improvement can help address these challenges and enhance overall patient experience.

What is the difference between Patient Satisfaction vs Patient Advocate?

AspectPatient SatisfactionPatient Advocate
Required CredentialsTypically healthcare-related certifications or experienceHealthcare knowledge, communication skills, certifications may vary
Work EnvironmentHospitals, clinics, healthcare settingsHealthcare facilities, community organizations, patient support settings
Employer & Industry UsageHospitals, clinics, healthcare providersPatient advocacy groups, healthcare organizations, legal settings
Common Search & Comparison IntentUnderstanding patient experience metricsSupporting patient rights and navigating healthcare systems

Patient Satisfaction focuses on measuring and improving patients' experiences and perceptions of healthcare services. In contrast, a Patient Advocate actively supports and guides patients through healthcare processes, ensuring their rights and needs are met. While both roles aim to enhance patient care, Patient Satisfaction is more about feedback and quality metrics, whereas Patient Advocate involves direct patient support and representation.

More about Patient Satisfaction jobs

What states have the most Patient Satisfaction jobs?

States with the most job openings for Patient Satisfaction jobs include:

What job categories do people searching Patient Satisfaction jobs look for?

The top searched job categories for Patient Satisfaction jobs are:

Patient Satisfaction jobs near you
Infographic showing various Patient Satisfaction job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 71% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,413 per year, or $21.4 per hour.

SYSTEM PATIENT EXPERIENCE MANAGER

Compass Group

Dayton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

346th of 492 rated business services

Job description

Salary:
Other Forms of Compensation:
Pay Grade: 13
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Job Summary
Job Summary:
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all PE Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Prepares and implements development and training plans for patient satisfaction success
Composes patient satisfaction reports as needed to management
Preferred Qualifications:
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Possesses a thorough knowledge of contract administration and office procedures
Fiscal and budgetary skills
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1560359
Crothall Healthcare
CINDY SWIDERSKI
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