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Patient Satisfaction Jobs in Wisconsin (NOW HIRING)

Mercyhealth

Patient Access Supervisor

Janesville, WI · On-site

$50.18K - $75.27K/yr

... patient satisfaction. This role serves as a department resource for billing, insurance, scheduling, and compliance while coaching team members, monitoring productivity, improving processes, and ...

Green Bay Oncology

Patient Access Coordinator

Green Bay, WI · On-site

$16.50 - $21/hr

Optimizes patient satisfaction, provider time, and treatment/exam room utilization through applying scheduling guidelines accurately to create an efficient clinic flow. * Applies critical thinking ...

Green Bay Oncology

Patient Access Coordinator

Green Bay, WI

$16.50 - $21/hr

Optimizes patient satisfaction, provider time, and treatment/exam room utilization through applying scheduling guidelines accurately to create an efficient clinic flow. * Applies critical thinking ...

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How much do patient satisfaction jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient satisfaction in Wisconsin is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Patient Satisfaction role, and why are they important?

To excel in a Patient Satisfaction role, a solid understanding of healthcare processes, patient advocacy, and data analysis is essential, often supported by a background in healthcare administration or customer service. Familiarity with patient feedback systems, survey platforms, and healthcare quality improvement tools is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help professionals engage effectively with patients and address concerns empathetically. These competencies ensure the delivery of excellent patient experiences, drive service improvements, and support overall organizational reputation.

What are some common challenges faced by professionals working in patient satisfaction roles, and how can they be addressed?

Professionals in patient satisfaction roles often encounter challenges such as managing diverse patient expectations, addressing complaints efficiently, and ensuring clear communication among healthcare teams. Balancing empathy with practical solutions is crucial, as is working collaboratively with clinical staff to implement improvements based on feedback. Staying proactive by regularly monitoring patient feedback and fostering a culture of continuous improvement can help address these challenges and enhance overall patient experience.

What is patient satisfaction and why is it important in healthcare?

Patient satisfaction refers to how well a patient's expectations about a healthcare experience are met. It is an important measure because it reflects the quality of care provided, affects patient retention, and can influence clinical outcomes. Healthcare organizations often use patient satisfaction surveys to gather feedback and identify areas for improvement. High patient satisfaction is linked to better patient engagement, increased trust, and improved overall health outcomes.

What is the difference between Patient Satisfaction vs Patient Advocate?

AspectPatient SatisfactionPatient Advocate
Required CredentialsTypically healthcare-related certifications or experienceHealthcare knowledge, communication skills, certifications may vary
Work EnvironmentHospitals, clinics, healthcare settingsHealthcare facilities, community organizations, patient support settings
Employer & Industry UsageHospitals, clinics, healthcare providersPatient advocacy groups, healthcare organizations, legal settings
Common Search & Comparison IntentUnderstanding patient experience metricsSupporting patient rights and navigating healthcare systems

Patient Satisfaction focuses on measuring and improving patients' experiences and perceptions of healthcare services. In contrast, a Patient Advocate actively supports and guides patients through healthcare processes, ensuring their rights and needs are met. While both roles aim to enhance patient care, Patient Satisfaction is more about feedback and quality metrics, whereas Patient Advocate involves direct patient support and representation.

What are popular job titles related to Patient Satisfaction jobs in Wisconsin? For Patient Satisfaction jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Patient Satisfaction jobs in Wisconsin look for? The top searched job categories for Patient Satisfaction jobs in Wisconsin are:
Patient Satisfaction jobs near you
Infographic showing various Patient Satisfaction job openings in Wisconsin as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,828 per year, or $21.6 per hour.
Patient Access Supervisor

Patient Access Supervisor

Mercyhealth

Janesville, WI • On-site

$50.18K - $75.27K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 18 days ago

Mercy Health rating

6.8

Company rating: 6.8 out of 10

Based on 382 frontline employees who took The Breakroom Quiz

489th of 864 rated healthcare providers

Job description

OVERVIEW
Lead and support Patient Access and Revenue Cycle operations by overseeing staff, managing workflows, ensuring accurate registration and scheduling processes, and helping maximize reimbursement and patient satisfaction. This role serves as a department resource for billing, insurance, scheduling, and compliance while coaching team members, monitoring productivity, improving processes, and supporting day-to-day operations across the department.
Schedule: 40-hours per week
Shift: Days
Location: Mercyhealth Hospital and Trauma Center, Janesville, WI
Pay Range: $50,183.24 - $75,274.86
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • In-depth knowledge of all applications used in Patient Access and Revenue Cycle operations (e.g. EPIC, RTE, Scheduling, etc.).
  • Ensures staffing needs are met while maintaining budgeted staffing levels. Implements alternative staffing patterns as needs arise.
  • Reviews and process timecards in an accurate and timely manner.
  • Maintains accurate employee attendance files.
  • Interviews and hires applicants to maintain adequate staffing levels.
  • Provides orientation and training to new hires, completing necessary competency/orientation checklists.
  • Actively seeks and schedules staff development opportunities, including those outside the department that would be beneficial for partners to attend.
  • Supervises partners and ensures workload is distributed equitably within the work group.
  • Conducts team meetings to apprise staff of changes and to address broader-based program area issues and initiatives. Assist staff with complex work situations.
  • Performs audits to review partner performance on an ongoing basis to ensure policies and procedures are being followed consistently and that any issues are addressed.
  • Provides timely performance improvement feedback and coaching.
  • Evaluates partners by conducting training assessment and completing employee performance reviews on time.
  • Monitors and maintains reports and dashboards to monitor productivity on each partner and the Department as a whole.
  • Tracks and measures volume of work assigned to the work group to set goals and monitor trends and shifts in volume, etc.
  • Monitors the accuracy of the data entry of demographic and insurance information and adherence to access and financial policies/procedures.
  • Develops, recommends and implements policies and procedures for the department. Updates policy and procedure resources as necessary and ensures partners are notified of changes.
  • Enforces established policies and procedures, including work rules, safety procedures, confidentiality standards, CMOS, JCAHO standards and CMS standards.
  • Monitors accuracy of scheduling functions, provider templates and makes recommendations on template changes to best utilize providers time, while ensuring patient satisfaction.
  • Monitors workqueues and reports to ensure accurate and timely registration, scheduling and claims submission.
  • Coordinates functions within defined work group, works cooperatively with other work group supervisors to ensure smooth and timely processing of third-party claims and timely follow-up with patients.
  • Maintains a solid understanding and knowledge of payer requirements, registration and scheduling workflows, as well as referral requirements to ensure staff follows established procedures to maximize reimbursement.
  • Reviews and analyzes new government billing regulations/guidelines, new managed care contracts, and industry publications to advise Director, partners, and other department heads of potential issues that could impact billing, reimbursement and compliance.
  • Ensures that the department follows and adheres to all policies and guidelines regarding the handling of cash and checks, and the posting of payments and adjustments according to Finance.
  • Monitors and reviews precertification and referral authorizations workflows to ensure maximum reimbursement for services.
  • Works collaboratively with counterparts, Patient Financial Services, and other departments on issues relating to patient registration, scheduling, patient flow, insurance verification, referrals and reimbursement issues.
  • Serves as the knowledge expert and information source for staff.
  • Keeps up to date on insurance, referral, and billing requirements
  • Provides Ancillary Providers with necessary and accurate information related to insurance determination and financial compliance.
  • Assists with application implementation, upgrades, enhancements, and usability testing.
  • Provides education and training to clinic leadership and partners to ensure financial policies are being adhered to.
  • Reviews registration or authorization related denials and provides education as necessary to reduce write offs.
  • Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent preferred.
Associates degree in a business or healthcare field required (or an equivalent of experience, certification and years of service).
Four years of patient access, revenue cycle or other healthcare experience required, with emphasis in access services, POS collections, registration, scheduling, insurance verifications/authorization, billing, or customer service preferred
Two years of prior leadership related experience required.
CERTIFICATION/LICENSURE
Healthcare revenue cycle related certification or an equivalently designated certification approved by management required within 1 year.
OTHER SKILLS AND ABILITIES
Proven ability to work effectively in a team environment.
Strong typing/data entry experience.
Strong organizational skills and attention to detail, accuracy and follow-through.
Knowledge of medical terminology preferred.
LEVEL OF SUPERVISION
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements
SUPERVISES
Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.
PAY RANGE:
$50,183.24 - $75,274.86
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
  • Medical, Dental, Vision
  • Life & Disability Insurance
  • FSA/HSA Options
  • Generous, accruing paid time off
  • Paid Parental and caregiver leave
  • Career advancement and educational opportunities
  • Tuition and certification reimbursement
  • Certification Reimbursement
  • Well-being Programs
  • Employee Discounts
  • On-Demand Pay
  • Financial Education
  • Annual recognition/awards events
  • Partner appreciation days
  • Family entertainment/attractions discount
  • Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
  • #1 in the nation on AARP's Best Employers for Workers Over 50
  • One of Working Mother magazine's 100 Best Companies for Working Mothers
  • A Top 50 Company and Top 10 Nonprofit for Executive Women

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