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Patient Representative Jobs in Spring, TX (NOW HIRING)

Medix

Patient Service Representative

Katy, TX · On-site

$17.50 - $18.50/hr

Job Summary Our client is seeking a Patient Service Representative responsible for various front desk and clerical duties in a medical office setting. The position involves direct interaction with ...

Pride Global

Patient Access Representative

Houston, TX · On-site

$15 - $17.40/hr

Pride Health is hiring a Patient Access Representative to support our client's healthcare facility in Houston, TX . Interested? Apply Today! Job Details: Schedule: M - F 08:30 : 05:00 PM CST Location:

MMC Group LP

Be Seen First

Patient Services Representative (BYOD)

Houston, TX · Remote

$18/hr

Patient Services Representative - Medicare Part D Location: Remote - U.S. Position Type: Full-Time Schedule: Monday-Friday, 8:30 AM-5:30 PM EST Training & Work Schedule Training Shift: 8:30 AM-5:30 ...

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Patient Representative information

See Spring, TX salary details

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$34

How much do patient representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient representative in Spring, TX is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $24.38 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Spring, TX?

For Patient Representative jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Spring, TX look for?

The top searched job categories for Patient Representative jobs in Spring, TX are:

What cities near Spring, TX are hiring for Patient Representative jobs?

Cities near Spring, TX with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Spring, TX as of August 2026, with employment types broken down into 73% Full Time, and 27% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,545 per year, or $20.5 per hour.

Patient Accounts Representative

Harris County Emergency Services District 11

Spring, TX • On-site

$16 - $21.25/hr

Full-time

Re-posted 5 days ago

Job description

SUMMARY:
The Patient Accounts Representative is responsible for managing the full lifecycle of insurance claims, ensuring accurate billing, timely reimbursement, and exceptional communication with patients, payers, and internal departments. This role requires strong analytical skills, attention to detail, and the ability to navigate complex payer requirements across Medicare, Medicaid, and commercial insurance plans.
ESSENTIAL FUNCTIONS:
  • Performs proactive follow-ups on insurance claims with Medicare, Medicaid, and commercial payers to drive timely resolution of outstanding balances and reduce aging accounts.
  • Reviews, analyzes, and resolves denied or rejected claims by identifying root causes, correcting errors, and submitting accurate documentation to payers.
  • Contacts patients to obtain missing information, clarify billing concerns, and provide clear updates on claim status and financial responsibilities.
  • Maintains detailed, compliant records of all claim activity, payer interactions, and follow-up actions within internal systems to support audit readiness.
  • Partners with billing, coding, verification and external vendors to insure accuracy and address system issues contributing to denials.
  • Tracks payer behavior and reimbursement patterns, escalating issues to leadership to support process improvements and revenue protection.
  • Assists the verification team as needed to confirm patient eligibility and benefits, preventing avoidable claim delays.
  • Identifies overpayments for both patients and insurance carriers, prepares refund requests with proper documentation, and notifies management promptly.
  • Answers inbound calls from patients, attorneys, and other stakeholders, providing accurate information and resolving billing-related inquiries.
  • Monitors and maintains accounts receivables by processing aging reports and specific workflows as indicated by the collection procedures for each payer type.
  • Refers accounts to Patient Account Supervisor/Manager, as needed.
  • Performs other duties as assigned.

QUALIFICATIONS:
  • High School Diploma or GED equivalent.
  • Minimum of three (3) years of experience in medical billing, insurance follow-up, or healthcare accounts receivable.
  • Knowledge of medical terminology, ICD-10 coding, and insurance claim filing processes.
  • Understanding of Medicare, Medicaid, commercial insurance, and ambulance billing policies and procedures.
  • Experience resolving denied or rejected claims and working payer accounts receivable.
  • Proficient in Microsoft Office, including Excel and Word, and billing system software.
  • Strong communication, organizational, and customer service skills.
  • Ability to multi-task, prioritize workload, and work effectively in a fast-paced environment.
  • Must have been excluded by the OIG to Participate in Federally Funded Health Care Programs

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Sit for extended periods of time
  • Walk, stand, bend, squat, twist and reach
  • Simple grasping and fine manipulation
  • Extended keyboarding

WORKING CONDITIONS
  • Air-conditioned office environment

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