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Patient Representative Jobs in Tyler, TX (NOW HIRING)

Ardent Health

Patient Services Rep

Jacksonville, TX · On-site

$15.50 - $19.50/hr

Patient Services Representative Join our team as a day shift, full-time Patient Services Rep in Jacksonville, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive:

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All JobsPatient Representative JobsPatient Representative Jobs in Tyler, TX

Patient Representative information

See Tyler, TX salary details

$11

$21

$36

How much do patient representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient representative in Tyler, TX is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.82 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Tyler, TX?

For Patient Representative jobs in Tyler, TX, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Tyler, TX look for?

The top searched job categories for Patient Representative jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Patient Representative jobs?

Cities near Tyler, TX with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Tyler, TX as of August 2026, with employment types broken down into 69% Full Time, 25% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $45,052 per year, or $21.7 per hour.

Clinic Patient Representative Senior - Sleep Medicine

CHRISTUS Health

Tyler, TX • On-site

$16.50 - $21/hr

Other

Medical

Re-posted 2 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 534 frontline employees who took The Breakroom Quiz

534th of 898 rated healthcare providers

Job description

Clinic Patient Representative Senior - Sleep Medicine

US:TX:Tyler | Administrative Assistants | Full Time

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities
  • Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
  • Assists with answering phones, taking messages and assisting with patient and staff inquiries.
  • Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
  • Schedules appointments for patients in accordance with physician guidelines.
  • Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

The following duties may also be performed:

  • Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
  • Scheduled appoints according to clinician template and follows office scheduling policies.
  • Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
  • Screens visitors and responds to routine requests for information.
  • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Maintains strict confidentiality.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
  • Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
  • Supports and adheres to CHRISTUS Service Guarantee.
  • Performs other related work as assigned by leadership.
Requirements
  • High school diploma or equivalent.
  • Knowledge of managed care preferred.
  • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
  • Excellent interpersonal and communication skills and good math knowledge essential.
  • Some College Preferred
  • Three or more years of experience in a health care organization.
  • ICD9 and CPT coding (advanced skills) Preferred
  • Experience with charge posting or collections Preferred

Work Schedule: 8AM - 5PM Monday-Friday

Work Type: Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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