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Patient Relations Manager Jobs in Decatur, AL (NOW HIRING)

Huntsville Hospital

Patient Services Rep

Madison, AL · On-site

$15 - $19/hr

Two to three years of customer service/public relations/leadership experience preferred. Two to ... Must demonstrate effective time management skills. Must demonstrate efficiency and organizational ...

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Patient Relations Manager information

See Decatur, AL salary details

$9.8K

$55.6K

$84.1K

How much do patient relations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for patient relations manager in Decatur, AL is $55,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $61,700.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What job categories do people searching Patient Relations Manager jobs in Decatur, AL look for? The top searched job categories for Patient Relations Manager jobs in Decatur, AL are:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Decatur, AL as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $55,608 per year, or $26.7 per hour.

Patient Services Rep

Huntsville Hospital Health System

Madison, AL

$15.75 - $20/hr

Full-time

Re-posted 10 days ago

Huntsville Hospital Health System rating

6.1

Company rating: 6.1 out of 10

Based on 207 frontline employees who took The Breakroom Quiz

730th of 887 rated healthcare providers

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call. 

Qualifications

Education required: High School/ GED completion/

Education preferred: Post-secondary education

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields

Additional Skills/Abilities: Excellent verbal and written skills required. Ability to type 35 wpm with 90% accuracy required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Ability to compile and analyze data preferred. Proficiency in Microsoft Office Suite strongly preferred. Should possess a drive to be TEAM ORIENTED. Should possess strong ETHICS with a clear understanding of right and wrong which guides actions. Should possess SELF DISCIPLINE to actively impose structure onto Registration personnel. Should possess the disposition of RESPONSIBILITY, assuming personal accountability for work and actions. Should be a PROBLEM SOLVER, able to think things through with incomplete data. Should possess EMPATHY, able to relate to the feelings and perspectives of others. Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences. Should be PERSUASIVE, able to persuade others in a logical manner. Should possess ability to COMMAND, able to take charge and lead. 

Employment Type: OTHER

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