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Patient Relations Manager Jobs in Decatur, AL (NOW HIRING)

Huntsville Hospital

Patient Services Rep

Madison, AL · On-site

$15 - $19/hr

Two to three years of customer service/public relations/leadership experience preferred. Two to ... Must demonstrate effective time management skills. Must demonstrate efficiency and organizational ...

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Patient Relations Manager information

See Decatur, AL salary details

$9.8K

$55.6K

$84.1K

How much do patient relations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for patient relations manager in Decatur, AL is $55,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $61,700.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What job categories do people searching Patient Relations Manager jobs in Decatur, AL look for?

The top searched job categories for Patient Relations Manager jobs in Decatur, AL are:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Decatur, AL as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $55,608 per year, or $26.7 per hour.

Mgr Patient Advocacy

Huntsville Hospital Health System

Huntsville, AL • On-site

$17.50 - $22.75/hr

Full-time

Re-posted 11 days ago

Huntsville Hospital Health System rating

6.2

Company rating: 6.2 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

697th of 895 rated healthcare providers

Job description

Overview

The Manager of Patient Advocacy for Emergency Services is the liaison between patients and families. This position will lead the effort in responding to the needs of the patients/families/visitors and provide support to staff. The Patient Advocate (PA) will develop and distribute reports based on findings of their investigations and ensure that all feedback is logged appropriately into (RL6), complaint database. RL6 proficiency is a must. The PA will by physically located in the Emergency Department and function as part of the team. They will be proactive in following up on issues as they arrive and ensure patients and families are satisfied with the delivery of care. This role will enhance the timeliness of responding to complaints and quality of care issues. Additionally, the PA will help in improving communication and addressing wait times for service, procedures and results, moreover, assist with elopements, allegations of abuse by a staff member and rudeness of staff.

This position will receive direction form the Director of Patient Experience & Advocacy and the Service Line Administrator and will assist in the development of customer service culture through continuous activities, recognition, behavioral focus, PDCA initiatives and education. Additionally, the position will serve as a member of the Grievance Review Committee, as an Emergency Services representative.

Qualifications

Education required: Bachelors degree in health administration, social work, psychology, nursing, communications, business/public relations, or CPE. Chaplaincy credit is preferred.

Experience: Two to five years experience in health-related professions, business, public relations or communication fields. Health care experience a plus.

Additional skills/abilities: Strong interpersonal and high level of effective communication, verbal, written and phone skills required. Must have the ability to make quality, independent decisions and demonstrate a high degree of critical thinking ability. Strong problem-solving, counseling, complaint management mediation, conflict negotiation, and crisis intervention and other conflict resolution skills a must. Must be able to function objectively in hostile, sensitive, and stressful situations, "think on one's feet", manage stress and anticipate and improvise when needed. Must be knowledgeable in Microsoft Word, Excel, and PowerPoint. Good empathetic listener and considers the needs of others. Must be able to utilize the, Complaint Tracking System. Must be detail-oriented, self-directed and can function independently. Excellent time management and organizational skills a must.  The ability to prioritize, follow-through and multi-task while remaining patient/customer focused are a must. Ability to meet deadlines. Good stand-up and solid presentation skills are needed. Must be comfortable before large groups and effective in communicating information and new ideas.  Ability to work at all levels of the organization and represent HH to the patient/families/visitors/coworkers and physicians in a manner consistent with our mission, vision and values are a must. Must successfully collaborate with counterparts within the work area and throughout organization. Must have the ability to maintain confidentiality of records and information.

Employment Type: OTHER

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