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Patient Relations Manager Jobs in Washington (NOW HIRING)

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Patient Relations Manager information

See Washington salary details

$12.5K

$70.4K

$106.5K

How much do patient relations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for patient relations manager in Washington is $70,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $78,100.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Washington?

The most popular types of Patient Relations jobs in Washington are:

What are popular job titles related to Patient Relations Manager jobs in Washington?

For Patient Relations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Washington look for?

The top searched job categories for Patient Relations Manager jobs in Washington are:

What cities in Washington are hiring for Patient Relations Manager jobs?

Cities in Washington with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $70,421 per year, or $33.9 per hour.

Oral Surgery Office Supervisor

Capital Health and Management Partners

Arlington, VA • On-site

Full-time

Re-posted 13 days ago

Job description

Description:

The Office Manager is responsible for overseeing the day-to-day administrative operations of the oral surgery clinic. This role includes managing patient relations, supervising front desk staff, coordinating schedules, ensuring compliance with healthcare regulations, and facilitating communication between clinical and administrative teams. The Office Manager is also accountable for financial management tasks, including billing, accounts receivable, and expense management, ensuring smooth clinic operations and excellent patient service.


Key Responsibilities:

• Administrative Leadership:

- Oversee front office staff, including hiring, training, scheduling, and performance evaluation.

- Ensure smooth day-to-day operations by managing patient flow, coordinating appointments, and resolving any administrative challenges.

- Uphold clinic policies and procedures, and ensure regulatory compliance with OSHA, HIPAA, and other applicable laws.

• Patient Relations:

- Serve as the main point of contact for patient inquiries, complaints, and feedback, ensuring excellent customer service.

- Supervise patient scheduling, registration, and insurance verification processes.

- Ensure a welcoming and professional environment at the front desk.


• Financial Management:

- Ensure accuracy and time submissions of patient billing, accounts receivable, and insurance claims processes.

- Collaborate with the billing department to address claim denials, appeals, and patient payment plans.

- Monitor clinic expenses and assist in maintaining budgetary control.

• Operations and Compliance:

- Ensure the clinic meets all compliance requirements, including OSHA, HIPAA, and state and federal regulations.

- Manage inventory of office and clinical supplies and collaborate with vendors for procurement.

- Organize and lead team meetings and ensure timely communication with staff and providers.


• Staff Development and Training:

- Foster a positive and productive work environment by providing ongoing staff training and development.

- Conduct regular performance reviews and support staff growth within the clinic.

- Cross-train front office staff in billing, scheduling, and insurance processes to ensure flexibility in staffing.


• Collaboration:

- Work closely with oral surgeons, clinical staff, marketing, and the management team to align administrative and clinical goals.

- Assist with marketing and communications efforts to promote the clinic’s services and expand patient referrals.


Requirements:

Qualifications:


• Education:

- Bachelor’s degree in Healthcare Administration, Business, or a related field is preferred; equivalent work experience in healthcare management will be considered.


• Experience:

- Minimum of 3-5 years of office management experience, preferably in a healthcare setting or dental/oral surgery clinic.

- Knowledge of medical billing, insurance processes, and regulatory compliance (HIPAA, OSHA).


• Skills:

- Strong leadership and communication skills with the ability to motivate and manage a diverse team.

- Proficiency in practice management software and Microsoft Office Suite (Excel, Word, Outlook).

- Excellent organizational skills with a keen attention to detail.

- Ability to multitask, prioritize, and work in a fast-paced environment.

- Strong problem-solving skills and the ability to handle conflict with tact and professionalism.


Competencies:

• Adaptability, leadership, teamwork, customer service, and strategic thinking.

• Dependability: Consistently follows instructions, takes responsibility for actions, keeps commitments, and works long hours when needed to meet goals. Ensures tasks are completed on time or communicates if adjustments are required. Additional competencies include conflict resolution, quality management, and change management.