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Patient Relations Manager Jobs in Washington (NOW HIRING)

Inova

Patient Relations Specialist

Falls Church, VA · On-site

Inova Fairfax East is looking for a dedicated Patient Relations Specialist to join the team. This ... Data Management: * Maintains the confidentiality of patient records and information. * Maintain ...

Gastro Health

Patient Relations Representative

Annapolis, MD · On-site

$15.25 - $19.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Support the care center in areas to include assisting with record requests, managing the fax inbox ...

Gastro Health

Patient Relations Representative

Annapolis, MD

$15.25 - $19.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Support the care center in areas to include assisting with record requests, managing the fax inbox ...

Gastro Health

Patient Relations Representative

Annapolis, MD · On-site

$15.25 - $19.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Support the care center in areas to include assisting with record requests, managing the fax inbox ...

Gastro Health

Patient Relations Representative

Annapolis, MD · On-site

$15.25 - $19.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Support the care center in areas to include assisting with record requests, managing the fax inbox ...

URAC

Manager, State Relations

Washington, DC · On-site

$100K - $125K/yr

... to advance patient safety and health care quality * Excellent research, writing, and public ... Experience managing multiple priorities and projects to accomplish government relations goals and ...

MedVanta

CBO Billing Relations Manager

Bethesda, MD · On-site

Manages the overall Accounts Receivable function and team. * Oversees and streamlines billing and ... Handles information related to patient treatment, diagnosis, and procedures to ensure proper coding.

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Patient Relations Manager information

See Washington salary details

$12.5K

$70.4K

$106.5K

How much do patient relations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for patient relations manager in Washington is $70,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $78,100.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Washington?

The most popular types of Patient Relations jobs in Washington are:

What are popular job titles related to Patient Relations Manager jobs in Washington?

For Patient Relations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Washington look for?

The top searched job categories for Patient Relations Manager jobs in Washington are:

What cities in Washington are hiring for Patient Relations Manager jobs?

Cities in Washington with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $70,421 per year, or $33.9 per hour.

Patient Relations Specialist

Inova Health System

Falls Church, VA • On-site

Other

Medical, Dental, Vision

Re-posted 10 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

237th of 891 rated healthcare providers

Job description

Inova Fairfax East is looking for a dedicated Patient Relations Specialist to join the team. This role will be Full-Time Monday - Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

  • Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

  • Work/Life Balance: offeringpaid time off, paid parental leave, flexible work schedules and more!

The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns, complaints and grievances, providing excellent customer service by serving as a liaison between our teams and our patients and loved ones. Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations Representatives will have ongoing training and education to stay updated on changes in healthcare regulations and best practices. Their expertise in these areas can contribute to better patient experiences, compliance with regulations, and the overall quality of healthcare services provided by the organization.
Job Responsibilities

  • Patient Communication:
    • Act as the primary point of contact for patients and their families, addressing inquiries and concerns promptly and professionally.
    • Provide clear and empathetic verbal and written communication to patients, ensuring they understand their rights and responsibilities and all
  • Complaint Mediation and Resolution:
    • Performs thorough investigations of complaints and grievances for leadership through detailed reviews of patient's chart.
    • Works closely with healthcare team members to resolve issues while ensuring respectful and empathetic communication.
  • Patient Satisfaction:
    • Monitor feedback and relay stories and information to the appropriate leadership and patient experience team to enhance patient satisfaction and improve the overall patient experience.
    • Identifying common trends in patient/family feedback to specific areas for improvement and escalate to leadership as appropriate.
  • Education and Support for Patients and Team Members:
    • Educate patients about available resources, services, and support programs.
    • Assist patients in navigating the healthcare system and obtaining necessary information.
  • Policy Development:
    • Assist in writing policies and compliance with healthcare regulations, policies, and procedures related to patient relations and privacy.
    • Collaborate with the compliance and legal teams to develop and update policies and procedures related to Joint Commission grievance.
  • Data Management:
    • Maintains the confidentiality of patient records and information.
    • Maintain detailed records of complaints and grievances, with all actions taken, and resolutions achieved.
  • Collaboration:
    • Collaborate with other departments, including nursing, medical staff, leadership, decedent affairs, billing, quality, medical records, compliance, safety, patient experience and ethics to address the needs of our patients and their families.
    • Works with the risk and legal department to appropriate address patient/family grievances in a timely manner.
  • Advocacy:
    • Advocate for patients of diverse backgrounds to receive the highest quality care while respecting their individual cultural backgrounds and preferences.
    • Provide attestations when necessary for patients without family or caregivers.


Additional Requirements

  • Certification - Certified Notary within 3 months of hire
  • Licensure - N/A
  • Experience - Two years of healthcare experience.
  • Education - Bachelor's Degree

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