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Patient Relations Manager Jobs in Kent, WA (NOW HIRING)

Licensed Massage Therapy LLC

Be Seen First

Medical Office Manager

Tacoma, WA · On-site

$20 - $30/hr

Front Desk & Patient Relations: Serve as the primary point of contact for patients and referring providers. Deliver exceptional customer service, manage multi-line phone systems, and address patient ...

Licensed Massage Therapy LLC

Be Seen First

Medical Office Manager

Tacoma, WA · On-site

$20 - $30/hr

Front Desk & Patient Relations: Serve as the primary point of contact for patients and referring providers. Deliver exceptional customer service, manage multi-line phone systems, and address patient ...

WSNA

Public Relations and Marketing Specialist

Tukwila, WA · On-site +1

$98K - $151K/yr

... patient care, strong nursing practice, and the rights of nurses in the workplace. As a labor union ... Proven ability to manage multiple assignments, deadlines, and review processes with strong ...

WSNA

Public Relations and Marketing Specialist

Tukwila, WA · On-site +1

$98K - $151K/yr

... patient care, strong nursing practice, and the rights of nurses in the workplace. As a labor union ... Proven ability to manage multiple assignments, deadlines, and review processes with strong ...

FHLB Des Moines

Patient Services Supervisor

Seattle, WA · On-site

$71 - $96.10/hr

Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow ... Bachelor's degree in a medically related or public relations field* Four years of experience as a ...

New

Longevity Medical Clinic PLLC

Clinic Manager

Tacoma, WA · On-site

$33.65/hr

Oversee patient membership management, lab reviews, and workflow accuracy * Provide top-tier ... Coordinate IT troubleshooting and vendor relations * Manage accounts receivable, clinic refunds ...

Uw

Patient Services Supervisor

Seattle, WA · On-site

$34.38/hr

Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow ... Bachelor's degree in a medically related or public relations field * Four years of experience as a ...

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All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Kent, WA

Patient Relations Manager information

See Kent, WA salary details

$12.4K

$70.2K

$106.1K

How much do patient relations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for patient relations manager in Kent, WA is $70,190.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $77,900.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are popular job titles related to Patient Relations Manager jobs in Kent, WA?

For Patient Relations Manager jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Kent, WA look for?

The top searched job categories for Patient Relations Manager jobs in Kent, WA are:

What cities near Kent, WA are hiring for Patient Relations Manager jobs?

Cities near Kent, WA with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Kent, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $70,190 per year, or $33.7 per hour.

Patient Relations Specialist

Franciscan Medical Group

Seattle, WA • On-site

$26.76 - $44.16/hr

Other

Posted 21 days ago

Job description

Where You'll Work
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
Job Summary and Responsibilities
As our Patient Relations Specialist, you will be the primary liaison between patients, families, and providers, addressing concerns and ensuring a positive, compassionate experience. Your role upholds patient satisfaction and quality care.
Every day you will listen to feedback, investigate issues, and facilitate communication for timely resolutions. You will also provide information, clarify policies, and advocate for patient rights, ensuring their needs are met with empathy.
To be successful in this role, you need exceptional interpersonal and conflict resolution skills, plus a deep understanding of patient rights and policies. Your ability to communicate effectively, maintain composure, and champion a patient-centered approach will be essential for fostering trust and enhancing the patient experience.
  • Addresses patient concerns/complaints by interviewing patients or their representatives and the staff, investigating, analyzing, and facilitating the resolution of customer complaints and concerns. Collaborates with patient care staff to identify and resolve issues early and to the extent possible, at the point of care. Conducts follow-up to ensure customer satisfaction and to reduce risk. Reviews patient survey results to identify complaints or problems that require attention. Resolves issues before they become major sources of concern. Documents complaints, suggestions, and compliments in a timely manner.
  • Responds to patient and family grievances by listening to patient and/or family, determines the appropriate investigation and works toward a positive resolution. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Submits the appropriate response letters to the patient in accordance with state and federal regulations and internal policy and procedures.
  • Works with Patient Safety and others to identify and address potential liability issues as well as facilitates resolution of missing property claims.
  • Participates in the review, analysis, and evaluation of patient/family service and complaint management data (assigning tasks through electronic system, monitoring completion within guidelines, and appropriate intervention and resolution by managers(s) assigned);recommends innovative solutions to customer service issues including systems problems and gaps in customer relations skills in assigned areas. Generates reports for documented complaints and grievances.

Job Requirements
Required
  • Bachelors Other or five (5) years ofrelated job or industry experience in lieu of degree, upon hire and
  • Minimum of three (3) years of risk management, patient safety and/or other related professional experience and
  • minimum of two (2) years of experiencemanaging/supervising employees and/or vendors

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