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Patient Relations Manager Jobs in Ohio (NOW HIRING)

Summa Health System

Patient Access Liaison I

Akron, OH · On-site

$17.43 - $20.92/hr

Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement i) Personal Attributes: Customer Focus ...

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Showing results 21-40

All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Ohio

Patient Relations Manager information

See Ohio salary details

$10.5K

$59.1K

$89.4K

How much do patient relations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for patient relations manager in Ohio is $59,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Ohio?

The most popular types of Patient Relations jobs in Ohio are:

What are popular job titles related to Patient Relations Manager jobs in Ohio?

For Patient Relations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Ohio look for?

The top searched job categories for Patient Relations Manager jobs in Ohio are:

What cities in Ohio are hiring for Patient Relations Manager jobs?

Cities in Ohio with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,111 per year, or $28.4 per hour.

Patient Relations Coordinator Dr. Yasinow

University Hospitals

Cleveland, OH • On-site

Full-time

Posted 16 days ago

University Hospitals rating

7.2

Company rating: 7.2 out of 10

Based on 625 frontline employees who took The Breakroom Quiz

345th of 891 rated healthcare providers

Job description

What You Will Do
  • Co-ordinates all aspects of UH Select Program by effectively and efficiently handling members and physician's needs.
  • Appropriately assess and evaluate patients and their individual care needs with consideration of development and age specific competencies. Serve as a role model and resource person in mentoring and performance of daily duties.
  • Provide medical assistant coverage for Cleveland-based practices
  • Manage day to day activity of UH Select Cleveland practices, including but not limited to: member database, order supplies, retrieve test results, medication refills, EMR maintenance, scheduling, Torchworks, Athena/Soarian responsibilities, enrollments
  • Provide daytime call coverage for program access line
  • Assist staff and coordinate with other departments in the hospital to achieve exemplary patient experiences and optimum care outcomes.
  • Assumes the role of leadership in the absence of the Supervisor.
  • Assumes responsibility for the organization, coordination, and administration of clinical practice and patient care delivery within UH Select focusing on standards of care, operational and service excellence and quality outcomes.
  • Assumes staffing responsibility for UH Select practices.
  • Responsible for creating orientation and on-boarding processes, new and annual training for UH Select employees.
  • Works to create Strong partnerships and relationships with key organizational leaders to achieve practice goals.
  • Ensures clinical practice standards are met in accordance with regulations and accrediting bodies' principles.
  • Develops and implements an effective quality improvement and employee engagement program.
  • Participates in the professional development activities and the growth of the clinical team.
  • Incorporates acceptable standards of professional practice to improve patient safety, quality and satisfaction.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:
Education
  • High School Equivalent / GED (Required) and
  • Completion of a Medical Assisting Program
  • Medical terminology (Required) and
  • Medical billing and coding (Preferred)

Work Experience
  • 3+ years in medical setting (Required)

Certifications
  • Certified Medical Assistant (Preferred)

Knowledge, Skills, & Abilities
  • Microsoft Office - Word, Excel and Outlook (Required proficiency)
  • Excellent written, verbal and interpersonal communication skills (Required proficiency)
  • Internet familiarity (Required proficiency)
  • Exceptional telephone etiquette (Required proficiency)
  • Strong customer service background (Required proficiency)
  • Knowledge and understanding of HIPAA (Required proficiency)
  • Medical terminology (Required proficiency)
  • Proficient with MS Office Suite. (Required proficiency)
  • Knowledge of health care pathways and patient education techniques, including high level patient satisfaction including on-call variability to meet patient and family needs. (Required proficiency)

Licenses and Certifications
  • Certified Medical Assistant (CMA) or Paramedic (Required) or
  • Licensed Practical Nurse (LPN), Ohio and/or Multi State Compact License (Required) and
  • Basic Life Support (BLS) and AED certified (Required Upon Hire)

Physical Demands
  • Standing Frequently
  • Walking Frequently
  • Sitting Rarely
  • Lifting Frequently up to 50 lbs
  • Carrying Frequently up to 50 lbs
  • Pushing Frequently up to 50 lbs
  • Pulling Frequently up to 50 lbs
  • Climbing Occasionally up to 50 lbs
  • Balancing Occasionally
  • Stooping Frequently
  • Kneeling Frequently
  • Crouching Frequently
  • Crawling Occasionally
  • Reaching Frequently
  • Handling Frequently
  • Grasping Frequently
  • Feeling Constantly
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Constantly
  • Eye/Hand/Foot Coordination Constantly

Travel Requirements
  • 10%

What University Hospitals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About University Hospitals

Sourced by ZipRecruiter

For more than 155 years, University Hospitals has been on a mission to heal, teach and discover. As a renowned academic medical center and community hospital network, we’ve expanded across Northeast Ohio to deliver what matters most to our patients: personalized, compassionate care; medical discovery and breakthroughs; and high-quality, affordable care close to home.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1866

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