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Patient Relations Manager Jobs in Ohio (NOW HIRING)

Aultman Health Foundation

LEGAL PATIENT RELATIONS

Canton, OH · On-site

$13.50 - $17.50/hr

Department Summary The Legal Affairs department consists of Risk Managers, Patient Relations Representatives, Paralegals and Attorneys. Qualifications * Must be an RN with BSN and current licensure ...

MediaSource

Senior Public Relations Manager

Columbus, OH · On-site

Senior Public Relations Manager MediaSource - Columbus, OH (Hybrid) This isn't a role for someone ... From breakthrough research and life-changing patient care to executive thought leadership, our work ...

CVS Health

Health Insurance Specialist

Cincinnati, OH · On-site

$21.10 - $40.90/hr

The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager. Responsibilities: * Assist patients with navigating medicare and insurance issues which ...

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Patient Relations Manager information

See Ohio salary details

$10.5K

$59.1K

$89.4K

How much do patient relations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for patient relations manager in Ohio is $59,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Ohio?

The most popular types of Patient Relations jobs in Ohio are:

What are popular job titles related to Patient Relations Manager jobs in Ohio?

For Patient Relations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Ohio look for?

The top searched job categories for Patient Relations Manager jobs in Ohio are:

What cities in Ohio are hiring for Patient Relations Manager jobs?

Cities in Ohio with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,111 per year, or $28.4 per hour.

Patient Relations Specialist

Trinity Health

Columbus, OH • On-site

Full-time

Re-posted 12 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

570th of 891 rated healthcare providers

Job description

Employment Type:
Full timeShift:
Day Shift
Description:
Patient Relations Specialist - South Region (East, Grove City and Diley)
Position Purpose:
In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.
What you will do:
  • Develops and maintains excellent relationships with Mount Carmel Departments
  • Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues
  • Visits units as needed to coordinate customer service and assist staff in management of challenging customer relation situations.
  • Maintains a database related to process and outcomes related to patient grievance management
  • Facilitates investigation and manages response to complaints and grievances.
  • Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances.
  • Collaborates with Risk Management to investigate and respond to grievances as needed.
  • Assists patient/family in accessing grievance processes and coordinates written communication regarding resolution of grievances
  • Prepares reports on complaint and grievance process and outcomes for process improvement
  • Provides opportunities for staff to acquire and maintain knowledge through informal training and development programs (ie. Communicate with H.E.A.R.T) to enhance staff skills in handling patient and family complaints
  • Participates in committees and meetings with peers, managers, administration and physicians by providing the "voice of the patient and family"

Minimum Qualifications:
  • Bachelor's Degree
  • Minimum 1 year in a healthcare customer service setting
  • Excellent, detailed work performance and writing ability
  • Excellent empathetic customer service and personal relations skills
  • Effective public speaking skills
  • Good knowledge of hospital operations and general equipment and supplies
  • Computer Skills - proficient and efficient
  • Effective Communication Skills

Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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