Patient Relations Specialist
Columbus, OH · On-site
Patient Relations Specialist - South Region (East, Grove City and Diley) Position Purpose: In ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist
Columbus, OH · On-site
Patient Relations Specialist - South Region (East, Grove City and Diley) Position Purpose: In ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist - North Region (New Albany, St. Ann's, Dublin and Lewis Center ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist - North Region (New Albany, St. Ann's, Dublin and Lewis Center ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist - North Region (New Albany, St. Ann's, Dublin and Lewis Center ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist - North Region (New Albany, St. Ann's, Dublin and Lewis Center ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist
Columbus, OH · On-site
Patient Relations Specialist - South Region (East, Grove City and Diley) Position Purpose: In ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
Patient Relations Specialist
Columbus, OH · On-site
Patient Relations Specialist - South Region (East, Grove City and Diley) Position Purpose: In ... Facilitates investigation and manages response to complaints and grievances. * Follows current ...
The Senior Patient Relations Specialist serves as a liaison between patient families and the health ... Responsibilities: 1. Manages the complaint and grievance worklist throughout the investigation and ...
The Senior Patient Relations Specialist serves as a liaison between patient families and the health ... Responsibilities: 1. Manages the complaint and grievance worklist throughout the investigation and ...
... Managers. The Patient Relations Coordinator's primary job function is to meet, greet, and direct ... patients, families, and visitors that enter SOMC ED. Provides service to patients and families ...
... Managers. The Patient Relations Coordinator's primary job function is to meet, greet, and direct ... patients, families, and visitors that enter SOMC ED. Provides service to patients and families ...
... Managers. The Patient Relations Coordinator's primary job function is to meet, greet, and direct ... patients, families, and visitors that enter SOMC ED. Provides service to patients and families ...
... Managers. The Patient Relations Coordinator's primary job function is to meet, greet, and direct ... patients, families, and visitors that enter SOMC ED. Provides service to patients and families ...
... Managers. The Patient Relations Coordinator's primary job function is to meet, greet, and direct ... patients, families, and visitors that enter SOMC ED. Provides service to patients and families ...
... Managers. The Patient Relations Coordinator's primary job function is to meet, greet, and direct ... patients, families, and visitors that enter SOMC ED. Provides service to patients and families ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
The primary responsibility of the Patient Relations Specialist is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address ...
Front Desk Patient Relations Coordinator
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Clyde, OH Premier Dental is a patient-centered, multi ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Clyde, OH Premier Dental is a patient-centered, multi ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
Clyde, OH · On-site
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Premier Dental is a patient-centered, multi-doctor ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
Clyde, OH · On-site
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Premier Dental is a patient-centered, multi-doctor ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
Clyde, OH · On-site
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Clyde, OH Premier Dental is a patient-centered, multi ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
Clyde, OH · On-site
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Clyde, OH Premier Dental is a patient-centered, multi ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
Clyde, OH · On-site
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Clyde, OH Premier Dental is a patient-centered, multi ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Front Desk Patient Relations Coordinator
Clyde, OH · On-site
$15.25 - $20/hr
Front Desk Patient Relations Coordinator Clyde, OH Premier Dental is a patient-centered, multi ... Managing daily front desk tasks including emails, forms, confirmations, records, external ...
Patient Relations Coordinator Dr. Yasinow
$20.11 - $31.44/hr
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member ... Incorporates acceptable standards of professional practice to improve patient safety, quality and ...
Patient Relations Coordinator Dr. Yasinow
$20.11 - $31.44/hr
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member ... Incorporates acceptable standards of professional practice to improve patient safety, quality and ...
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member ... Incorporates acceptable standards of professional practice to improve patient safety, quality and ...
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member ... Incorporates acceptable standards of professional practice to improve patient safety, quality and ...
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member ... Incorporates acceptable standards of professional practice to improve patient safety, quality and ...
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member ... Incorporates acceptable standards of professional practice to improve patient safety, quality and ...
Patient Relations Management information
What does a patient relations management do?
A patient relations management professional oversees communication between patients and healthcare providers to ensure patient satisfaction and resolve concerns. They often handle patient feedback, coordinate with medical staff, and use customer service skills to improve the patient experience within healthcare settings.
What skills are needed for patient relations management?
Patient relations management requires strong communication and interpersonal skills to effectively interact with patients and address their concerns. Empathy, problem-solving abilities, organizational skills, and familiarity with healthcare systems or customer service tools are also important for success in this role.
What are popular job titles related to Patient Relations Management jobs in Ohio? For Patient Relations Management jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Patient Relations Management jobs in Ohio look for? The top searched job categories for Patient Relations Management jobs in Ohio are:
What cities in Ohio are hiring for Patient Relations Management jobs? Cities in Ohio with the most Patient Relations Management job openings:
Trinity Health rating
6.6
Based on 354 frontline employees who took The Breakroom Quiz
571st of 887 rated healthcare providers
Job description
Employment Type:
Full timeShift:
Day Shift
Description:
Patient Relations Specialist - South Region (East, Grove City and Diley)
Position Purpose:
In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.
What you will do:
Minimum Qualifications:
Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full timeShift:
Day Shift
Description:
Patient Relations Specialist - South Region (East, Grove City and Diley)
Position Purpose:
In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.
What you will do:
- Develops and maintains excellent relationships with Mount Carmel Departments
- Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues
- Visits units as needed to coordinate customer service and assist staff in management of challenging customer relation situations.
- Maintains a database related to process and outcomes related to patient grievance management
- Facilitates investigation and manages response to complaints and grievances.
- Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances.
- Collaborates with Risk Management to investigate and respond to grievances as needed.
- Assists patient/family in accessing grievance processes and coordinates written communication regarding resolution of grievances
- Prepares reports on complaint and grievance process and outcomes for process improvement
- Provides opportunities for staff to acquire and maintain knowledge through informal training and development programs (ie. Communicate with H.E.A.R.T) to enhance staff skills in handling patient and family complaints
- Participates in committees and meetings with peers, managers, administration and physicians by providing the "voice of the patient and family"
Minimum Qualifications:
- Bachelor's Degree
- Minimum 1 year in a healthcare customer service setting
- Excellent, detailed work performance and writing ability
- Excellent empathetic customer service and personal relations skills
- Effective public speaking skills
- Good knowledge of hospital operations and general equipment and supplies
- Computer Skills - proficient and efficient
- Effective Communication Skills
Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
What Trinity Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Trinity Health
Sourced by ZipRecruiter
Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Livonia, MI, US