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Patient Relations Manager Jobs in Arizona (NOW HIRING)

Ageless Mens Health

Patient Coordinator

Phoenix, AZ · On-site

$26/hr

... Relations, Customer Service, Insurance Verification, HIPAA Compliance, EMR Systems, Appointment Scheduling, Lead Management, Patient Retention, Payment Collection, Administrative Support.

Ageless Mens Health

Patient Coordinator

Phoenix, AZ · On-site

$26/hr

... Relations, Customer Service, Insurance Verification, HIPAA Compliance, EMR Systems, Appointment Scheduling, Lead Management, Patient Retention, Payment Collection, Administrative Support. Powered by ...

Innovative Health Care

Office Manager

Prescott, AZ · On-site

$25 - $31/hr

Support patient relations by handling escalated concerns in a professional and timely manner. Qualifications: * Previous experience in clinic management, healthcare administration, or business office ...

Arizona Pain

Be Seen First

Patient Relationship Coordinator

Gilbert, AZ · On-site

$21 - $23/hr

... med management, and ambulatory surgical techniques to deliver comprehensive pain management ... patient care by delivering integrated care treatments that get you out of pain for good.

Women's Health Arizona

Office Manager

Phoenix, AZ · On-site

Patient Relations and Customer Service: Serve as a point of contact for patient inquiries, concerns ... Vendor Management and Supplies Procurement: Manage relationships with vendors, suppliers, and ...

CVS Health

Medical Social Worker

Phoenix, AZ · On-site

$46K - $101K/yr

Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits * Provide both longitudinal and episodic ...

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Patient Relations Manager information

See Arizona salary details

$10.3K

$57.9K

$87.6K

How much do patient relations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for patient relations manager in Arizona is $57,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Arizona?

The most popular types of Patient Relations jobs in Arizona are:

What are popular job titles related to Patient Relations Manager jobs in Arizona?

For Patient Relations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Arizona look for?

The top searched job categories for Patient Relations Manager jobs in Arizona are:

What cities in Arizona are hiring for Patient Relations Manager jobs?

Cities in Arizona with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,941 per year, or $27.9 per hour.

Patient Relations Representative (Elk Ridge) - Flagstaff Fourth St. - Clinical P

Elk Ridge Community Health

Flagstaff, AZ • On-site

$15.25 - $19.75/hr

Full-time

Re-posted 9 days ago

Job description

IntroductionLove where you work as much as you love where you live by joining Elk Ridge Community Health. 

Overview

Greet patients; monitor the patient portal; obtain correct or updated patient demographics; and verify insurance. Secure referral information and any related health records, as needed. Check in and check out patients; schedule patient follow-up appointments; keep the patient electronic portal updated. Collect patients' financial obligation for services rendered. Make deposit slips for current business day's activities. Explain pertinent insurance benefits to patients and family members within HIPAA compliant parameters.

The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. 

The following functions and responsibilities will contribute to Elk Ridge Community Health to achieve its KEY RESULTS:
  1. World Class Experience for staff and patients
  2. Healthier patients and employees
  3. Positive Financial Result

Responsibilities

  • Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
  • Scans documents daily. 
  • Schedules Telehealth appointments and other internal specialties as needed.
  • Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff. 
  • Sorts and distributes mail on a daily basis.
  • Confirms the accuracy of the responsible provider who will receive the documents. 
  • Follows the most current scanning workflow to ensure quality patient care.
  • Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
  • Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.
  • Manages details of multiple provider schedules. 
  • Maintains updated knowledge of local and organizational programs (example:SFS). 
  • Completes update forms for clinic staff and patients on an as needed basis.
  • Keeps updated on own medical employee health immunizations, annual trainings, as required.
  • Follows verbal and written instructions.
  • Consistent review, comprehension and reply of company email and related correspondence.

Joint Commission Responsibilities:
  • Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
  • Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Other Duties and Responsibilities: 
  • In support of the Mission and Vision of Elk Ridge Community Health, will at all times represent themselves as a professional role model of Elk Ridge Community Health serving as a positive informational source for members of the community. 
  • Supports Elk Ridge Community Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Community Health and the many services provided to the community.
  • Participates in all appropriate health care activities related to Elk Ridge Community Health on a local, state, and national level to maintain and enhance Elk Ridge’s image with health agencies, professional associations, and the general public.
  • Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources. 
  • In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner. 
  • Employees must maintain their skills proficiency with Elk Ridge Community Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
  • Performs other duties as assigned.

Requirements

  • High school diploma or G.E.D.
  • 7-11 months in data processing, clerical/administrative, equipment operation.
  • Current certification in Basic Life Support (BLS) for health care providers.
  • Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. 


If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Qualifications:

  • Certification in data processing, clerical/administrative, equipment operation.
  • Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Transportation:
  • Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Core Competencies: 
  • Compassionate Communication
  • Cultural Competence
  • Honor Patient Privacy
  • Service Recovery

Skills and Abilities:
  • Effective customer-facing and presentation skills.
  • Interact diplomatically and positively with patients and the public in a continuous public contact setting.
  • Ability to respond effectively in writing and verbally to internal and external customers.
  • Write grammatically correct routing business correspondence such as brief transmittal memoranda
  • Proficient with MS Office, including Word, Excel, PowerPoint, Outlook, and the internet.
  • Ability to apply concepts such as fractions. Percentages, ratios, and proportions to practical situations.
  • Ability to multi-task and maintain a professional composure in stressful situations. 
  • Excellent organizational and time-management skills.
  • Ability to interact with persons of various social, cultural, economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.

Apply