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How much do patient relation coordinator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for patient relation coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a patient relation coordinator?

Patient Relation Coordinators are healthcare professionals who act as liaisons between patients and medical staff to ensure a positive experience throughout the care process. They address patient concerns, answer questions, and help resolve issues related to appointments, billing, and communication with clinical staff. Their goal is to improve patient satisfaction and facilitate clear communication, making sure that each patient's needs and preferences are understood and met during their healthcare journey.

What are the key skills and qualifications needed to thrive as a patient relation coordinator?

To thrive as a Patient Relation Coordinator, you need strong interpersonal skills, knowledge of healthcare procedures, and typically a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHRs), and customer service software is commonly required. Exceptional communication, problem-solving abilities, and empathy are vital soft skills for resolving patient concerns and building trust. These skills ensure effective patient advocacy, satisfaction, and smooth communication between patients and healthcare staff.

What are some common challenges faced by patient relation coordinators and how can they be managed effectively?

Patient Relation Coordinators often encounter challenges such as managing high patient volumes, addressing diverse concerns, and balancing the needs of both patients and medical staff. Effective communication, strong organizational skills, and empathy are essential to navigate these situations. Proactively setting expectations, remaining calm under pressure, and collaborating closely with healthcare teams can help ensure patient satisfaction and smooth resolution of issues.

What is the difference between Patient Relation Coordinator vs Patient Advocate?

AspectPatient Relation CoordinatorPatient Advocate
CredentialsTypically requires healthcare or customer service experience; certifications varyOften requires healthcare knowledge; certifications like Certified Patient Advocate (CPA) are common
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, community health organizations, patient support groups
Employer & IndustryHealthcare providers, hospitals, clinicsHealthcare organizations, non-profits, patient support services
Search & Comparison IntentUnderstanding roles in patient communication and satisfactionAdvocating for patient rights and navigating healthcare systems

While both roles focus on patient interaction, the Patient Relation Coordinator primarily manages patient satisfaction and communication within healthcare facilities. In contrast, the Patient Advocate actively supports patients' rights and helps navigate complex healthcare systems. Both roles require healthcare knowledge but differ in scope and focus.

What degree do you need to be a patient relation coordinator?

A patient relation coordinator typically needs at least a high school diploma or equivalent, with many employers preferring a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication, customer service, and organizational abilities, and some positions may require knowledge of healthcare systems or certifications such as patient advocacy training.
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Patient Relation Coordinator jobs near you
Infographic showing various Patient Relation Coordinator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Relations Coordinator - USFTGP UMSA Patient Experience

Tampa General Hospital (TGH)

Tampa, FL • On-site

Full-time

Posted 18 days ago

Tampa General Hospital rating

7.2

Company rating: 7.2 out of 10

Based on 160 frontline employees who took The Breakroom Quiz

430th of 1,060 rated hospitals

Job description

The Patient Relations Coordinator provides support to patients, families, and staff by coordinating timely and effective resolution of concerns and service-related issues. Working under general supervision and within established organizational policies and professional guidelines, this role evaluates patient and family complaints, determines appropriate follow-up actions, and engages internal or external resources to ensure prompt and satisfactory outcomes. The coordinator supports assigned departments in managing the service recovery process, ensures communication and documentation standards are met, and plays a key role in enhancing overall patient experience, satisfaction, and organizational service excellence.
Essential Functions:
  • Evaluates patient, family, and staff concerns and assists in resolving issues using appropriate internal and external resources.
  • Determines when concerns require escalation and engages appropriate leaders or departments to ensure timely and effective resolution.
  • Serves as a liaison between patients, families, and staff to facilitate communication, reduce barriers, and improve the patient experience.
  • Supports assigned departments in managing service recovery activities and ensures each area maintains an adequate service recovery kit.
  • Refers cases to appropriate parties based on the nature of the concern and organizational scope of responsibility.
  • Prepares and sends notifications to reviewing parties outlining the concern summary, required actions, expected turnaround times, and relevant details.
  • Maintains accurate and confidential documentation of all patient feedback, interventions, and follow-up actions in accordance with organizational standards.
  • Follows established policies, procedures, and regulatory guidelines to ensure consistent and compliant handling of patient issues.
  • Collaborates with leaders and staff to identify trends or recurrent issues and recommends improvements to enhance patient satisfaction.
  • Upholds patient safety, dignity, and service excellence standards by providing compassionate and respectful support during every patient interaction.
  • Always maintains a professional appearance and attitude. Acts as a role model for expected service behaviors. Effectively demonstrating empathy, caring and compassion. Models great first impressions skills by ensuring that each person is acknowledged and greeted. Anticipates and assists individuals in finding their destinations.
  • Completes assigned projects within specified timeframes. Seeks understanding to ensure that scope and deadlines are fully understood. Works collaboratively with the team to ensure deadlines are met.

Qualifications
  • Bachelor's Degree in Communication, Psychology, Allied Health, or Related Field
  • Three (3) years of customer relations work including resolving and/or deescalating patient and guest minor concerns.

What Tampa General Hospital employees say

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About Tampa General Hospital

Sourced by ZipRecruiter

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1927

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