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Patient Registration Representative Jobs in Raleigh, NC

UNC Health

Care Access Representative

Morrisville, NC · On-site

Care Access Representative Your passion belongs at UNC Health. Join more than 56,000 teammates ... This role assists in the patient registration process by scheduling outpatient appointments ...

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All JobsPatient Registration Representative JobsPatient Registration Representative Jobs in Raleigh, NC

Patient Registration Representative information

See Raleigh, NC salary details

$10

$18

$25

How much do patient registration representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient registration representative in Raleigh, NC is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.20 per hour, depending on experience, location, and employer.

What is the difference between Patient Registration Representative vs Medical Secretary?

AspectPatient Registration RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; certification in medical office or administrative assistance often preferred
Work EnvironmentFront desk, hospital or clinic reception areaOffice setting, often in clinics or hospitals
Employer & IndustryHospitals, clinics, healthcare facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient check-in, insurance verification, data entryScheduling appointments, managing correspondence, medical record management

While both roles work in healthcare settings, the Patient Registration Representative primarily handles patient check-in and insurance processes, whereas the Medical Secretary focuses on administrative support like scheduling and correspondence. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges faced by patient registration representatives, and how can they be managed effectively?

Patient Registration Representatives often encounter challenges such as managing high patient volumes, handling sensitive patient information, and ensuring accuracy under time constraints. Staying organized, maintaining strong attention to detail, and utilizing effective communication skills are key to overcoming these challenges. Additionally, becoming proficient with electronic health record systems and seeking support from team members can help manage workload and ensure smooth patient check-in processes.

What are the key skills and qualifications needed to thrive as a patient registration representative, and why are they important?

To excel as a Patient Registration Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems (HIS), electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal skills, professionalism, and the ability to handle sensitive information with discretion are crucial soft skills. These qualities ensure accurate patient data entry, efficient patient flow, and a positive experience for patients and healthcare staff alike.

What does a patient registration representative do?

A Patient Registration Representative is responsible for greeting patients, collecting and verifying personal and insurance information, and entering data into healthcare systems. They ensure that all necessary forms are completed and that patients understand the registration process. Additionally, they may handle scheduling, answer questions about services, and process payments. Their role is crucial for ensuring accurate records and a smooth workflow in medical facilities.
What are popular job titles related to Patient Registration Representative jobs in Raleigh, NC? For Patient Registration Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Registration Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Registration Representative jobs in Raleigh, NC are:
Patient Registration Representative jobs near you
Infographic showing various Patient Registration Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,380 per year, or $18.5 per hour.

Patient Service Representative I

MidLantic Urology

Wake Forest, NC

$15 - $19/hr

Full-time

Medical

Posted 4 days ago

MidLantic Urology rating

7.4

Company rating: 7.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description

GENERAL SUMMARY 

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Is responsible for keeping the front desk area clean and organized.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
  • Collects outstanding patient balances.
  • Obtains referrals and authorizations when required.
  • Scans incoming faxes, consents, reports, and all other patient information into patient chart.
  • Generates batch transmittal reports for each day.
  • Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Schedules follow up services and office visits for patients.
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Ensures proper hand off of responsibilities once their task is completed.
  • Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
  • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
  • Consistently demonstrates good use of time and resources.
  • Ensuring that all medical records are accurate and complete.
  • Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
  • Ability to answer multiple incoming telephone calls.
  • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Ability to work independently and manage multiple deadlines.
  • Ability to comprehend established office routines and policies.
  • Ability to keep financial records and perform mathematical tasks.
  • Knowledge of Medical Terminology.
  • Excellent verbal and written communication skills.
  • Proficient interpersonal relations skills.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
  • Ability to navigate online health insurance portals to verify benefits.
  • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
  • Complies with HR confidentiality standards.


Requirements

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.


EXPERIENCE REQUIREMENTS

Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.


REQUIRED TRAVEL

N/A


PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%


What MidLantic Urology employees say

Pay

Benefits

Hours and flexibility

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