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Patient Financial Services Manager Jobs in Springfield, MA

Financial Counselor

Holyoke, MA · On-site

$18.75 - $24.25/hr

Identifies and reports to manager patients with whom payment difficulties arose in the past ... Has demonstrated adequate knowledge and proficiency in using the patient financial services ...

Financial Counselor

Holyoke, MA · On-site

$18.75 - $24.25/hr

Identifies and reports to manager patients with whom payment difficulties arose in the past ... Has demonstrated adequate knowledge and proficiency in using the patient financial services ...

Patient Service Representative

Manchester, CT · On-site

$17.75 - $22.75/hr

... customer service and communication skills. 2. Empathetic personality and attention to patient ... Triages calls seeking financial information to the business manager. Transfers calls from ...

Patient Service Representative

Manchester, CT · On-site

$17.75 - $22.75/hr

... customer service and communication skills. 2. Empathetic personality and attention to patient ... financial information to the business manager. • Transfers calls from physicians to the doctor ...

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Patient Financial Services Manager information

See Springfield, MA salary details

$18

$33

$51

How much do patient financial services manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for patient financial services manager in Springfield, MA is $33.24, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $39.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Manager, and why are they important?

To thrive as a Patient Financial Services Manager, you need expertise in healthcare billing, revenue cycle management, and a solid understanding of insurance regulations, usually supported by a bachelor’s degree in finance, business, or healthcare administration. Familiarity with medical billing software, electronic health records (EHR) systems, and compliance certifications like HFMA or CRCR are typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and resolve patient billing issues. These competencies ensure accurate financial operations, regulatory compliance, and positive patient experiences within healthcare organizations.

What does a Patient Financial Services Manager do?

A Patient Financial Services Manager oversees the billing, collections, and financial counseling operations within a healthcare facility. Their responsibilities include managing staff, ensuring compliance with healthcare regulations, resolving patient billing issues, and optimizing reimbursement processes. They work to improve the financial experience for patients by providing clear communication about costs and payment options. Additionally, they often collaborate with other departments to streamline workflows and enhance overall revenue cycle performance.

What Does a Patient Financial Services Manager Do?

As a patient financial services manager, your duties are to supervise the daily operations of a clinic or hospital’s billing and payment services as well as to develop long-term strategies for growth and financial stability. You typically supervise other payment and billing specialists, who are responsible for collecting payments, filing insurance reimbursement paperwork, and managing the accounts receivable. You maintain communication with the registration office to ensure they collect the proper billing information when they register new patients. In addition to billing responsibilities, you also forecast future revenue for the hospital or facility and present your assessments to other executives.

What are some of the key challenges faced by Patient Financial Services Managers in coordinating with clinical and administrative teams?

Patient Financial Services Managers often encounter challenges in bridging communication between clinical staff, administrative teams, and billing departments. They must ensure accurate patient data flow, timely insurance verification, and prompt resolution of billing discrepancies, all while maintaining compliance with healthcare regulations. Balancing these responsibilities requires strong organizational skills and the ability to foster collaboration across departments to optimize the patient billing experience and financial performance. Proactive communication and ongoing staff training are essential to overcoming these challenges.

What is the difference between Patient Financial Services Manager vs Patient Accounts Coordinator?

AspectPatient Financial Services ManagerPatient Accounts Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Specialist (CRCS) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentSupervises billing, collections, and financial counseling teams in hospitals or clinicsHandles patient account inquiries, billing issues, and payment processing in healthcare settings
Employer & Industry UsageUsed in hospitals, healthcare systems, and clinics for financial management rolesFound in similar healthcare environments, focusing on patient account operations

The Patient Financial Services Manager oversees the entire financial services team, focusing on billing, collections, and financial counseling, while the Patient Accounts Coordinator handles day-to-day patient account activities. Both roles are essential in healthcare finance but differ in scope and responsibilities.

What are popular job titles related to Patient Financial Services Manager jobs in Springfield, MA? For Patient Financial Services Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Patient Financial Services Manager jobs in Springfield, MA look for? The top searched job categories for Patient Financial Services Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Patient Financial Services Manager jobs? Cities near Springfield, MA with the most Patient Financial Services Manager job openings:
Infographic showing various Patient Financial Services Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,143 per year, or $33.2 per hour.
Finance Managed Services Manager - Controllership & Record-to-Report (R2R) | Financial Services I...

Finance Managed Services Manager - Controllership & Record-to-Report (R2R) | Financial Services I...

Deloitte

Hartford, CT

$89K - $117K/yr

Other

Posted 7 days ago


Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

58th of 150 rated financial services


Job description

Step into a role where you will help shape the future of finance. As part of Deloitte's Finance Operate team, you will work with CFOs, controllers, and finance leaders to address complex finance and accounting challenges through scalable managed services solutions. Leveraging Deloitte's industry experience, technology ecosystem, and delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business outcomes.

Recruiting for this role ends 10/31/2026.

As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Financial Services Industry. You'll shape client solutions, support sales pursuits, partner with senior leaders, and contribute to mobilization and delivery excellence.

This role combines accounting domain expertise, managed services solutioning, Financial Services Industry experience, commercial acumen, and strong client leadership.

Work You'll Do

As a Manager, Solution Delivery, you will:

  • Architect and shape managed services solutions for Controllership / Record-to-Report opportunities within the Financial Services Industry
  • Lead business development activities, sales pursuits, proposal development, client presentations, pre-request for proposal materials, and request for proposal responses for Finance Operate opportunities
  • Manage Finance Operate deal flow for the Financial Services sector, including pipeline visibility, opportunity qualification, pursuit prioritization, solution coordination, and handoff to mobilization and delivery teams
  • Lead or support engagement mobilization and ongoing delivery, including governance setup, transition planning, service management, issue resolution, and operational reporting
  • Drive continuous improvement, standardization, automation, and technology enablement across finance operations engagements

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Finance Operate offering provides ongoing operation of the finance function as an extension of Deloitte's broader Finance Transformation portfolio. We help organizations improve finance performance through managed services across key domains such as Controllership / Record-to-Report, FP&A, Treasury, and Finance Technology. Our professionals combine finance domain expertise, operational discipline, technology-enabled delivery, and deep industry experiences to help clients achieve sustainable outcomes at scale.

Qualifications

Required:

  • Bachelor's degree in Finance, Accounting, or a related field
  • 10+ years of experience in accounting, financial reporting, controllership, record-to-report operations, or finance transformation
  • 6+ years of experience in managed services, shared services, outsourced delivery, or finance operations
  • 6+ years of experience working within the Financial Services Industry or serving Financial Services clients
  • Experience supporting or leading solutioning, transition, mobilization, or delivery for finance managed services
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Master's degree in Finance, Accounting, or a related field
  • Active Certified Public Accountant license
  • Experience in audit, controllership, or finance transformation
  • Experience with enterprise resource planning platforms or finance technologies, including SAP, Oracle, Workday, BlackLine, or OneStream
  • Experience supporting process improvement, automation, or service delivery transformation initiatives
  • 12+ years of experience in finance, controllership, managed services, or solution delivery

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $122,000 to $240,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Step into a role where you will help shape the future of finance. As part of Deloitte's Finance Operate team, you will work with CFOs, controllers, and finance leaders to address complex finance and accounting challenges through scalable managed services solutions. Leveraging Deloitte's industry experience, technology ecosystem, and delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business outcomes.

Recruiting for this role ends 10/31/2026.

As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Financial Services Industry. You'll shape client solutions, support sales pursuits, partner with senior leaders, and contribute to mobilization and delivery excellence.

This role combines accounting domain expertise, managed services solutioning, Financial Services Industry experience, commercial acumen, and strong client leadership.

Work You'll Do

As a Manager, Solution Delivery, you will:

  • Architect and shape managed services solutions for Controllership / Record-to-Report opportunities within the Financial Services Industry
  • Lead business development activities, sales pursuits, proposal development, client presentations, pre-request for proposal materials, and request for proposal responses for Finance Operate opportunities
  • Manage Finance Operate deal flow for the Financial Services sector, including pipeline visibility, opportunity qualification, pursuit prioritization, solution coordination, and handoff to mobilization and delivery teams
  • Lead or support engagement mobilization and ongoing delivery, including governance setup, transition planning, service management, issue resolution, and operational reporting
  • Drive continuous improvement, standardization, automation, and technology enablement across finance operations engagements

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Finance Operate offering provides ongoing operation of the finance function as an extension of Deloitte's broader Finance Transformation portfolio. We help organizations improve finance performance through managed services across key domains such as Controllership / Record-to-Report, FP&A, Treasury, and Finance Technology. Our professionals combine finance domain expertise, operational discipline, technology-enabled delivery, and deep industry experiences to help clients achieve sustainable outcomes at scale.

Qualifications

Required:

  • Bachelor's degree in Finance, Accounting, or a related field
  • 10+ years of experience in accounting, financial reporting, controllership, record-to-report operations, or finance transformation
  • 6+ years of experience in managed services, shared services, outsourced delivery, or finance operations
  • 6+ years of experience working within the Financial Services Industry or serving Financial Services clients
  • Experience supporting or leading solutioning, transition, mobilization, or delivery for finance managed services
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Master's degree in Finance, Accounting, or a related field
  • Active Certified Public Accountant license
  • Experience in audit, controllership, or finance transformation
  • Experience with enterprise resource planning platforms or finance technologies, including SAP, Oracle, Workday, BlackLine, or OneStream
  • Experience supporting process improvement, automation, or service delivery transformation initiatives
  • 12+ years of experience in finance, controllership, managed services, or solution delivery

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $122,000 to $240,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Education:Bachelor's DegreeEmployment Type:

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