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Patient Services Manager Jobs in Springfield, MA

wheeler

Patient Services Representative

Hartford, CT · On-site

$20/hr

POSITION SUMMARY The Patient Service Representative (PSR) performs functions related to the ... They will be trained perform administrative duties, schedule appointments, manage incoming calls ...

ZOLL LifeVest

Patient Service Representative

Hartford, CT · On-site

$17.75 - $22.50/hr

Position Title: Patient Service Representative (PSR) Flexible Position! Preferred Candidates ... Manage equipment & garment inventory * Contact caregivers and family to schedule fittings

ZOLL LifeVest

Patient Service Representative

Hartford, CT · On-site

$17.75 - $22.50/hr

Position Title: Patient Service Representative (PSR) Flexible Position! Preferred Candidates ... Manage equipment & garment inventory * Contact caregivers and family to schedule fittings

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All JobsPatient Services JobsPatient Services Manager JobsPatient Services Manager Jobs in Springfield, MA

Patient Services Manager information

See Springfield, MA salary details

$29.2K

$64.3K

$109K

How much do patient services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for patient services manager in Springfield, MA is $64,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $76,900.00 per year, depending on experience, location, and employer.

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or patient services. Strong leadership, communication skills, and knowledge of healthcare regulations are also important, and some roles may require certification such as Certified Medical Manager (CMM).

What job categories do people searching Patient Services Manager jobs in Springfield, MA look for?

The top searched job categories for Patient Services Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Patient Services Manager jobs?

Cities near Springfield, MA with the most Patient Services Manager job openings:

Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $64,319 per year, or $30.9 per hour.

PATIENT FOOD SERVICES SUPERVISOR

Compass Group

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Oversee daily operations of the Patient Services team, including the patient tray line, diet office, and dish room.

  • Support the preparation, plating, and delivery of approximately 750 to 800 meals during each meal service period.

  • Ensure patient and customer satisfaction by meeting or exceeding service expectations and addressing concerns promptly.

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

351st of 500 rated business services

Job description

Salary: 56,000 - 61,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training
Pay Grade: 9
Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
As a Patient Services Supervisor, you will play a key role in ensuring the successful operation of the Food & Nutrition Services Department while delivering an exceptional patient experience. This position is ideal for an energetic and motivated leader looking to advance their career in food service management within a healthcare environment.
The Patient Services Supervisor oversees daily operations for the Patient Services team, including the patient tray line, diet office, and dish room. Working as part of a team of five supervisors and reporting directly to the Patient Services Manager, this role helps support the preparation, plating, and delivery of approximately 750 to 800 meals during each meal service period.
Key Responsibilities
  • Ensure patient and customer satisfaction by consistently meeting or exceeding service expectations.
  • Assist patients with menu selections and provide appropriate alternatives based on prescribed diets, food allergies, sensitivities, cultural backgrounds, ethnic traditions, and religious preferences.
  • Collaborate closely with nursing staff to evaluate patient meal selections, tray accuracy, delivery timeliness, and tray retrieval processes on a daily basis.
  • Address and resolve patient concerns or service issues promptly, escalating matters when necessary.
  • Support all food service operations related to patient meal assembly and delivery, including quality assurance, sanitation, infection control, and compliance with facility standards.
  • Monitor workflow, ensure operational efficiency, and promote a positive team environment.
  • Perform additional duties and responsibilities as assigned.

Qualifications
  • Minimum of 2 years of food service experience.
  • Experience in healthcare, restaurants, hotels, corporate dining, education, military food service, or related hospitality environments preferred.
  • Understanding of food service operations, including food quality, production standards, sanitation, cost controls, and presentation.
  • Demonstrated leadership, supervisory, coaching, and team management skills.
  • Strong verbal and written communication skills with the ability to interact effectively with patients, staff, leadership, and clients.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, as well as general computer and internet skills.
  • ServSafe Certification preferred.

Why Join Us?
This is an excellent opportunity for an emerging leader to gain valuable management experience in a fast-paced healthcare setting while making a meaningful impact on patient satisfaction and care through exceptional food service operations.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1565472
Morrison Healthcare
AMY S MILLER
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