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Patient Services Manager Jobs in Springfield, MA

Baystate Health

Patient Service Representative

Northampton, MA · On-site

$17.50 - $22.25/hr

Baystate Health's Patient Service Representatives perform a variety of different tasks throughout ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...

PMCOE

Patient Service Representative

Manchester, CT · On-site

$17.75 - $22.75/hr

Patient Service Representative Immediate opportunity for full time patient care coordinator with ... Management of multiple tasks simultaneously. * Strong problem solving skills. * Ability to work as ...

PMCOE

Patient Service Representative

Manchester, CT · On-site

$17.75 - $22.75/hr

This is a contract position thru August 2021 Qualifications 1. Excellent customer service and communication skills. 2. Empathetic personality and attention to patient's needs. 3. Management of ...

PMCOE

Patient Service Representative

Manchester, CT · On-site

$17.75 - $22.75/hr

This is a contract position thru August 2021 Qualifications 1. Excellent customer service and communication skills. 2. Empathetic personality and attention to patient's needs. 3. Management of ...

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All JobsPatient Services JobsPatient Services Manager JobsPatient Services Manager Jobs in Springfield, MA

Patient Services Manager information

See Springfield, MA salary details

$29.2K

$64.3K

$109K

How much do patient services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for patient services manager in Springfield, MA is $64,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $76,900.00 per year, depending on experience, location, and employer.

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or patient services. Strong leadership, communication skills, and knowledge of healthcare regulations are also important, and some roles may require certification such as Certified Medical Manager (CMM).

What job categories do people searching Patient Services Manager jobs in Springfield, MA look for?

The top searched job categories for Patient Services Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Patient Services Manager jobs?

Cities near Springfield, MA with the most Patient Services Manager job openings:

Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $64,319 per year, or $30.9 per hour.

Patient Service Representative

Baystate Health

Northampton, MA • On-site

$17.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Baystate Health rating

6.1

Company rating: 6.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

725th of 898 rated healthcare providers

Job description

Baystate Health, Western Massachusetts's premier healthcare provider,
and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Cardiology team in Northampton, MA.
RESPONSIBILITIES: Baystate Health's Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.
SCHEDULE:
  • Full-time, 40 hours a week
  • Monday through Friday, 8:30-5pm
  • No weekends, No holidays

LOCATION:
  • 325 King St.
  • Northampton, MA

QUALIFICATIONS:
  • High School Diploma or GED, required
  • At least 6 months in a medical office setting, preferred
  • Great interpersonal skills and able to work in a fast-paced environment a MUST
  • Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

THE ADVANTAGES OF WORKING WITH BAYSTATE!
  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO - up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!
OUR COMPENSATION PHILOSOPHY
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
Education:
GED or HiSET (Required)
Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.98 - $22.99 - $29.82
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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