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Patient Financial Services Manager Jobs in Springfield, MA

PMCOE

Patient Service Representative

Manchester, CT · On-site

$17.75 - $22.75/hr

... customer service and communication skills. 2. Empathetic personality and attention to patient ... financial information to the business manager. • Transfers calls from physicians to the doctor ...

Pwc

Financial Services Tax - Real Estate Manager

Hartford, CT · On-site

$99K - $266K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Asset and Wealth Management Specialism Industry Tax Practice Management Level Manager & Summary The Opportunity As a Financial Services Tax - Real Estate Manager, you will play a ...

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All JobsPatient Financial Services JobsPatient Financial Services Manager JobsPatient Financial Services Manager Jobs in Springfield, MA

Patient Financial Services Manager information

See Springfield, MA salary details

$18

$33

$51

How much do patient financial services manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient financial services manager in Springfield, MA is $33.24, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $39.52 per hour, depending on experience, location, and employer.

What does a patient financial services manager do?

A Patient Financial Services Manager oversees the billing, collections, and financial counseling operations within a healthcare facility. Their responsibilities include managing staff, ensuring compliance with healthcare regulations, resolving patient billing issues, and optimizing reimbursement processes. They work to improve the financial experience for patients by providing clear communication about costs and payment options. Additionally, they often collaborate with other departments to streamline workflows and enhance overall revenue cycle performance.

What does a patient financial services manager do?

As a patient financial services manager, your duties are to supervise the daily operations of a clinic or hospital’s billing and payment services as well as to develop long-term strategies for growth and financial stability. You typically supervise other payment and billing specialists, who are responsible for collecting payments, filing insurance reimbursement paperwork, and managing the accounts receivable. You maintain communication with the registration office to ensure they collect the proper billing information when they register new patients. In addition to billing responsibilities, you also forecast future revenue for the hospital or facility and present your assessments to other executives.

What are the key skills and qualifications needed to thrive as a patient financial services manager, and why are they important?

To thrive as a Patient Financial Services Manager, you need expertise in healthcare billing, revenue cycle management, and a solid understanding of insurance regulations, usually supported by a bachelor’s degree in finance, business, or healthcare administration. Familiarity with medical billing software, electronic health records (EHR) systems, and compliance certifications like HFMA or CRCR are typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and resolve patient billing issues. These competencies ensure accurate financial operations, regulatory compliance, and positive patient experiences within healthcare organizations.

What are some of the key challenges faced by patient financial services managers in coordinating with clinical and administrative teams?

Patient Financial Services Managers often encounter challenges in bridging communication between clinical staff, administrative teams, and billing departments. They must ensure accurate patient data flow, timely insurance verification, and prompt resolution of billing discrepancies, all while maintaining compliance with healthcare regulations. Balancing these responsibilities requires strong organizational skills and the ability to foster collaboration across departments to optimize the patient billing experience and financial performance. Proactive communication and ongoing staff training are essential to overcoming these challenges.

What is the difference between Patient Financial Services Manager vs Patient Accounts Coordinator?

AspectPatient Financial Services ManagerPatient Accounts Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Specialist (CRCS) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentSupervises billing, collections, and financial counseling teams in hospitals or clinicsHandles patient account inquiries, billing issues, and payment processing in healthcare settings
Employer & Industry UsageUsed in hospitals, healthcare systems, and clinics for financial management rolesFound in similar healthcare environments, focusing on patient account operations

The Patient Financial Services Manager oversees the entire financial services team, focusing on billing, collections, and financial counseling, while the Patient Accounts Coordinator handles day-to-day patient account activities. Both roles are essential in healthcare finance but differ in scope and responsibilities.

More about Patient Financial Services Manager jobs

What job categories do people searching Patient Financial Services Manager jobs in Springfield, MA look for?

The top searched job categories for Patient Financial Services Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Patient Financial Services Manager jobs?

Cities near Springfield, MA with the most Patient Financial Services Manager job openings:

Patient Financial Services Manager jobs near you
Infographic showing various Patient Financial Services Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,143 per year, or $33.2 per hour.

Patient Service Representative

PMCOE

Manchester, CT • On-site

$17.75 - $22.75/hr

Full-time

Re-posted 13 days ago

Job description

Company Description
Eye care practice in Manchester, CT
Job Description
Immediate opportunity for full time patient care coordinator with insurance billing experience for well established eye care practice. Please send resume and salary requirements. This is a contract position thru August 2021
Qualifications
1. Excellent customer service and communication skills.
2. Empathetic personality and attention to patient's needs.
3. Management of multiple tasks simultaneously.
4. Strong problem solving skills.
5. Ability to work as a team member.
6. Strong organization with attention to detail.
7. Respectful treatment of patients and co-workers.
8. Experience answering multi-line telephones promptly and courteously.
9. Professional appearance.
10. Initiative to solve problems and complete projects.
11. Positive attitude.
Additional Information
. Patient Check-In
  1. Checks patients in, greeting everyone in a pleasant and professional manner.
  2. Tracks patients in the reception area and communicate with them, as needed.
  3. Evaluates chart data to verify all information has been received, completed, and signatures obtained.
  4. Photocopies/Scans patient's insurance card.
  5. Ensures that proper authorization or referral is collected and entered into system.
  6. Assists patients in obtaining authorization or referrals that have not been received by the practice when possible.
  7. Enters all new patient demographic information into the computer.
  8. Verifies patient insurance and address information.
  9. Places charts in bin for specific physician or technician.
  10. Marks arrival time of patients in office and make sure that patients are seen on time.

1. Patient Check-Out
a. Presents and collects fees, posting charges and payments, making next appointment.
b. Reviews fee sheets for correct charges and diagnosis marked; enters information into computer.
c. Ensures patients understand their condition and treatment; provides any special instructions to patients upon leaving.
d. Puts route slips in numerical order after previous night's deposit, and lists missing numbers..
e. Schedules return appointments for follow-up as necessary.
f. Schedules patients for transfer of care and any required diagnostic testing.
g. Explains all fees and patient financial responsibility.
h. Secures all necessary patient signatures; obtains proper informed consent and insurance authorization.
i. Ensures patient satisfaction.
j. Directs patients to optical.
k. Reads the route slip to be sure all necessary information has been recorded; obtains any additional information needed before patient departs.
l.
2. Telephones
a. Answers inbound telephone calls and routes to appropriate station:
• Transfers calls regarding appointments to the medical secretary and/or receptionist.
• Transfers calls requesting medical advice, prescription refills, or surgery information to the ophthalmic assistant.
• Triages calls seeking financial information to the business manager.
• Transfers calls from physicians to the doctor being requested or the doctor who is presently on call.
• Places all other calls for doctors in the message window.
3. Administrative
  1. Enters appointment recall cards to be mailed for future visits.
  2. Prepares recall cards for month in advance.
  3. Assist with sorting distribution and stamping of mail.
  4. Makes appointments on an as-needed basis.
  5. Compiles a daily list of all patients requiring preauthorization for subsequent office visits and procedures, presents this list to the front office supervisor on a daily basis.
  6. Maintains updated billing procedures and correct coding modifiers.
  7. Stocks and keeps check out area and computer area clean.

All your information will be kept confidential according to EEO guidelines.

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