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Patient Experience Manager Jobs in Spring, TX (NOW HIRING)

Compass Group

System Patient Experience Manager

Shenandoah, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working as the System Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with ...

Allevio

Patient Experience Specialist

Humble, TX · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Allevio Patient Experience Specialist At Allevio, we're on a mission to empower healthcare practice ... We specialize in streamlining core functions--like billing, compliance, patient management, and ...

Allevio Care

Patient Experience Specialist

Humble, TX · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We specialize in streamlining core functions-like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

Allevio Care

Patient Experience Specialist

Humble, TX · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We specialize in streamlining core functions-like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

Villagio Dental

Patient Coordinator

Katy, TX · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... experience every day. A day in the life: Welcome every patient with a friendly smile and a warm ... manage patient communication, and keep the day running smoothly Verify patient information and ...

ConnectMed360

Patient Support Case Manager

Houston, TX · On-site +1

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary range starting at $60k and up depending on experience Patient Support Case Manager Summary: The Patient Support Case Manager will serve as the primary point of contact for patients, caregivers ...

New

Walgreens

Pharmacy Manager

Houston, TX · On-site

$56 - $66/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

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All JobsPatient Experience JobsPatient Experience Manager JobsPatient Experience Manager Jobs in Spring, TX

Patient Experience Manager information

See Spring, TX salary details

$13

$35

$62

How much do patient experience manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient experience manager in Spring, TX is $35.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $45.77 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the most commonly searched types of Patient Experience jobs in Spring, TX? The most popular types of Patient Experience jobs in Spring, TX are:
What are popular job titles related to Patient Experience Manager jobs in Spring, TX? For Patient Experience Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Patient Experience Manager jobs in Spring, TX look for? The top searched job categories for Patient Experience Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Patient Experience Manager jobs? Cities near Spring, TX with the most Patient Experience Manager job openings:
Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $73,831 per year, or $35.5 per hour.

System Patient Experience Manager

Compass Group

Shenandoah, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

344th of 488 rated business services

Job description

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Salary:
Other Forms of Compensation: Eligible for annual bonus
Job Summary
Do you enjoy providing outstanding customer service? Working as the System Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients.
Key Responsibilities:
  • Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
  • Maintains and supports client satisfaction at a level that ensures account retention
  • Administers required client/customer surveys and responds in a timely and effective manner
  • Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
  • Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
  • Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
  • Ensures compliance with all regulatory agencies (CMS, JCAHO)
  • Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
  • Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
  • Works closely with on-site management team to reach operational goals
  • Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
  • Participates in all PE Department learning sessions including monthly educational webinars
  • Provides recognition for employee when programs are implemented with success
  • Prepares and implements development and training plans for patient satisfaction success
  • Composes patient satisfaction reports as needed to management
Preferred Qualifications:
  • HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
  • 2-3 years in-servicing experience in customer service training
  • Hospitality and healthcare experience preferred
  • 3-4 years experience in service-oriented operations
  • Good coaching and on the job training skills required
  • Excellent organizational skills and ability to multi-task essential
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Exhibits initiative, responsibility, flexibility and leadership
  • Possesses a thorough knowledge of contract administration and office procedures
  • Fiscal and budgetary skills
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1552274
Crothall Healthcare
TANEISHA JANEA HAMILTON
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