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Patient Experience Associate Jobs in Spring, TX (NOW HIRING)

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with ...

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

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All JobsPatient Experience Associate JobsPatient Experience Associate Jobs in Spring, TX

Patient Experience Associate information

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How much do patient experience associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient experience associate in Spring, TX is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $25.24 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Spring, TX?

The most popular types of Patient Experience jobs in Spring, TX are:

What are popular job titles related to Patient Experience Associate jobs in Spring, TX?

For Patient Experience Associate jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Spring, TX look for?

The top searched job categories for Patient Experience Associate jobs in Spring, TX are:

What cities near Spring, TX are hiring for Patient Experience Associate jobs?

Cities near Spring, TX with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,340 per year, or $20.8 per hour.

Customer Experience Associate

Insolation Technology LTD

Houston, TX • On-site

$21 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

About the job Customer Experience Associate
Customer Experience Associate
Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?
Our team in Insolation Technology LTD Customer Center would love to meet you!
As a Customer experience associate for a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.
Key job responsibilities:
You'll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcase US as an employer and vendor of choice. You'll work directly with managers, customers, and clients.
A day in the life

  • Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
  • Enter data for the quick dispatch and documentation of the partners needs using our company website
  • Dispatch and communicate the partners needs to our branches accurately and in a timely manner
  • Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
  • De-escalate situations involving frustrated customers, listening and offering patient assistance and support
  • Collaborate with other call center professionals to improve customer service and experience
  • Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
  • Additional duties as assigned by the Call Center Manager
About US:
As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be in the industry. It is our mission to provide our customers with the best possible experience when utilizing our offerings, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.
Qualifications:
  • Dependable and punctual record of attendance with intrinsic customer-focused motivation
  • Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
  • An ability to learn quickly, multi-task, and utilize effective communication skills
  • Flexible and adaptable with a positive disposition to changes in a fast-paced environment
  • Ability to listen patiently and explain concepts in a clear, simple manner to customers
  • Ability to maintain a calm and polite manner in stressful situations
  • Understand and exceed Key Performance Indicators set by the Call Center Manager
  • Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
  • Ability to quickly learn and apply new technologies and processes
  • Excellent attention to details and fast typing skills
  • Familiarity with customer-relationship management (CRM) software programs preferred
Education and Experience
  • 4+ year of previous customer service experience
  • High school diploma
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
Experience level:
  • 1 year
Weekly day range:
  • Monday to Friday
  • Weekend availability
Education:
  • High school or equivalent (Preferred)
Experience:
  • Call Center: 1 year (Preferred)
  • Data entry: 1 year (Preferred)
  • Multitasking/Fast Paced environment: 1 year (Preferred)
Language:
  • English (Preferred)

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