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Patient Liaison Jobs in Spring, TX (NOW HIRING)

Retina Consultants of Texas

Patient Liaison

Houston, TX · On-site

$19/hr

Overview Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for ...

Retina Consultants of Texas

Patient Liaison

Houston, TX · On-site

$19/hr

Overview Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for ...

Retina Consultants of Texas

Patient Liaison

Houston, TX · On-site

$19/hr

Overview Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for ...

Retina Consultants of Texas

Patient Liaison

Houston, TX · On-site

$19/hr

Overview Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for ...

Dasco HME LLC

Hospital Liaison

Houston, TX

The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in ... Meets with patient/family/caregiver to review discharge, equipment needs, and identify any ...

Encompass Health

Rehab Liaison

Shenandoah, TX

Clinical Rehab Liaison Career Opportunity Appreciated for your Clinical Rehab Liaison Skills ... You'll play a crucial role in helping us drive growth through patient referrals. To help support ...

Encompass Health

Marketing Liaison

Conroe, TX

As a Marketing Liaison at Encompass Health, you'll play a crucial role in helping us drive growth through patient referrals. To help support our business goals, your primary focus will be on ...

Encompass Health

Rehab Liaison

Katy, TX

Clinical Rehab Liaison Career Opportunity Appreciated for your Clinical Rehab Liaison Skills ... You'll play a crucial role in helping us drive growth through patient referrals. To help support ...

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Patient Liaison information

See Spring, TX salary details

$12

$19

$29

How much do patient liaison jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient liaison in Spring, TX is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.26 per hour, depending on experience, location, and employer.

What is a patient liaison?

A Patient Liaison is a healthcare professional who acts as an intermediary between patients, their families, and medical staff. Their primary role is to facilitate communication, address patient concerns, and ensure that patients understand their treatment plans and options. Patient Liaisons help manage complaints, provide emotional support, and coordinate non-clinical services to enhance the overall patient experience. They work in hospitals, clinics, and other healthcare settings to promote patient satisfaction and advocacy.

What is a patient liaison?

A patient liaison, also known as a patient advocate, works closely with patients, as well as their relatives and caregivers, to provide support and information to help determine health care options with insurance companies. As a worker in patient relations, your duties often involve scheduling aftercare or rehabilitation services following patient release from a medical facility, interpreting health care procedures and policies, preparing incident reports as necessary, and resolving any patient complaints. You may work with several cases simultaneously, making time management an important trait to have. Compassion and excellent interpersonal skills are essential for this job.

What are the key skills and qualifications needed to thrive as a patient liaison, and why are they important?

To thrive as a Patient Liaison, you need strong communication skills, a background in healthcare administration or a related field, and knowledge of medical terminology. Familiarity with patient management systems, electronic health records (EHRs), and sometimes certification in patient advocacy or customer service are valuable assets. Exceptional empathy, problem-solving abilities, and cultural sensitivity help build trust and effectively address patient concerns. These skills are essential to ensuring clear communication between patients and healthcare providers, improving patient satisfaction, and supporting positive health outcomes.

What are some common challenges faced by patient liaisons and how can they be addressed?

Patient Liaisons often navigate complex situations, such as managing communication between patients, families, and medical staff, which can sometimes involve handling sensitive information or addressing concerns about care. One common challenge is ensuring all parties feel heard and informed, especially in fast-paced healthcare environments. Building strong relationships, practicing active listening, and maintaining clear, compassionate communication are key strategies for overcoming these hurdles. Additionally, staying organized and up-to-date on hospital protocols helps Patient Liaisons provide accurate guidance and support.

What is the difference between Patient Liaison vs Medical Scheduler?

AspectPatient LiaisonMedical Scheduler
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; training on scheduling software often provided
Work EnvironmentHospitals, clinics, healthcare offices; patient interactionMedical offices, clinics; administrative setting
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, outpatient centers
Common Search & Comparison IntentPatient communication, care coordinationAppointment scheduling, administrative support

The main difference is that a Patient Liaison focuses on patient communication and care coordination, while a Medical Scheduler handles appointment scheduling and administrative tasks. Both roles are essential in healthcare settings but serve different functions related to patient interaction and administrative support.

How much schooling is required for a patient liaison?

A patient liaison typically needs a high school diploma or equivalent; some positions may prefer postsecondary education or relevant certifications in healthcare or customer service. Strong communication skills and knowledge of medical terminology are also important for the role.
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Patient Liaison jobs near you
Infographic showing various Patient Liaison job openings in Spring, TX as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,228 per year, or $19.8 per hour.

Patient Liaison

Houston, TX • On-site

Houston Methodist Willowbrook Hospital

8.2

Company rating: 8.2 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

53rd of 893 rated healthcare providers

Great coworkers

People enjoy working here

Good employer

Learn more about Houston Methodist Willowbrook Hospitalexternal

Full-time

Re-posted 9 days ago

Job description

Houston Methodist Willowbrook Hospital (Monday - Friday) 8 hours per day
At Houston Methodist, the Patient Liaison position is responsible for acting as an advocate for patient issues effectively interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors and participates in the resolution of problems to maximize patient and family satisfaction This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. As Patient Liaison, this position liaises between Houston Methodist administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge. As a patient advocate, the Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf.
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
  • Bachelor’s degree

EXPERIENCE
  • Two years experience as a patient liaison or comparable health care/customer service/conflict resolution experience

LICENSES AND CERTIFICATIONS
Required
Preferred
  • BLS - Basic Life Support or Instructor (AHA)

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Must have excellent communications skills and be able to relate to patients, families, and across all hospital staff and management
  • Must be able to work with people of various age groups and cultural backgrounds
  • Ability to accurately document information and maintain records
  • Must have excellent problem resolution and crisis management skills
  • Critical thinking, problem-solving, and mature judgment
  • Ability to express ideas effectively both in speech and writing
  • Intermediate level of computer competency – Microsoft Office Suite, and knowledge of health care information systems

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Meets and/or rounds on all new patients. Directs patients and/or families to appropriate resources when specific requests are made, i.e. Medical Power of Attorney, Directives, End of Life issues, etc
  • Communicates directly with department management, their designee and/or administrative staff regarding specific problems and trends in service
  • Interacts with patients, families and visitors, providing support and problem solving. As appropriate, consults with Sr Patient Liaisons/supervising leader when problems arise that require an additional level of experience
  • Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS
  • Assigns priority to patient requests and problems and follows the process through to resolution, notifying all parties of status of solution
  • Interviews patients who have stated a specific need for services. Provides information about services offered by the hospital. Interprets hospital policies and procedures as needed to ensure that the patient understands the types and levels of services provided
  • Ensures adequate closure to patient issues through thorough and prompt follow-up facilitating the resolution of problems to the satisfaction of the patient and HM
  • Intervenes in complaints or conflict with the interests of patients, families, physicians and other inter-professional health care team members to increase patient satisfaction scores and reporting their appreciation, comments, concerns, and/or problems

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution. Responds to all grievances according to the HM grievance policy and appropriate regulatory guidelines. Partners with Risk/Quality as appropriate
  • Utilizes pertinent findings from Patient Satisfaction Surveys, Customer Complaint Data and other sources to identify areas of focus and implement proactive interventions as the patient advocate
  • Documents results of patient interview, obstacles to delivery of services, grievances, complaints and compliments in appropriate database. When appropriate, initiates a corrective action and sends to department management for investigation and resolution

FINANCE ESSENTIAL FUNCTIONS
  • Identifies cost savings or revenue opportunities within the department or Houston Methodist
  • Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Participates in department projects and process improvement initiatives. Generates and communicates ideas and suggestions that improve quality or service
  • Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* Yes

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area No
    • May require travel outside Houston Metropolitan area No
QUALIFICATIONS
EDUCATION
  • Bachelor’s degree

EXPERIENCE
  • Two years experience as a patient liaison or comparable health care/customer service/conflict resolution experience

LICENSES AND CERTIFICATIONS
Required
Preferred
  • BLS - Basic Life Support or Instructor (AHA)

Company Profile:

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.

Houston Methodist is an Equal Opportunity Employer.

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