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Patient Experience Manager Jobs in Wisconsin (NOW HIRING)

UW Health

Patient Experience Consultant

Middleton, WI · On-site

$68K - $102K/yr

... management experience Required * 5 years of patient experience focused work a large health care environment Preferred * 2 years of experience working with volunteer programming Preferred Our ...

UWHealth

Patient Experience Consultant

Middleton, WI · Hybrid

... management experience Required * 5 years of patient experience focused work a large health care environment Preferred * 2 years of experience working with volunteer programming Preferred Our ...

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$70

How much do patient experience manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient experience manager in Wisconsin is $40.26, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $51.92 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Wisconsin?

The most popular types of Patient Experience jobs in Wisconsin are:

What are popular job titles related to Patient Experience Manager jobs in Wisconsin?

For Patient Experience Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Wisconsin look for?

The top searched job categories for Patient Experience Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Experience Manager jobs?

Cities in Wisconsin with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,743 per year, or $40.3 per hour.

SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

Wausau, WI • On-site

Aspirus Ironwood Hospital
See more jobs at Aspirus Ironwood Hospitalexternal

Other

Retirement, PTO

Posted 22 days ago

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Wausau Hospital in Wausau, WI is seeking a SUPERVISOR to join our PATIENT EXPERIENCE team!

The Patient Experience Supervisor is responsible for supervising and supporting the implementation of patient experience strategies that align with the organization’s mission, vision, values, and goals. This position reports to the Aspirus Medical Group Vice President of Operations. The supervisor oversees the management of patient complaints and grievances, supports service recovery, and ensures a consistent, high-quality experience for patients and families across the care continuum.

HOURS: Full-Time or 1.0 FTE, 80 hours every pay period, day only

Experience/Qualifications

  • Preferred: Associate’s or Bachelor’s degree in healthcare administration, nursing, business, or related field.

  • Required: 2-5 years of experience in healthcare or patient/customer service role

  • Preferred: Experience with patient complaint/grievance management, service recovery, and quality improvement. At least 2 years in a supervisory or patient experience role.

Employee Benefits

  • Full benefits packages available for part- and full-time status.

  • PTO accrual from day one!

  • Generous retirement plan with match available.

  • Wellness program for employees and their families.

Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan’s Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women’s health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin (https://www.visitwausau.com/)

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Credentials:

Position SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

Location

Req ID 122074

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