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Patient Experience Manager Jobs in Racine, WI (NOW HIRING)

Aveanna Healthcare

Care Experience Manager

Brookfield, WI · On-site

$45K - $50K/yr

As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ... Collaborate with clinical and recruitment teams to support new patient referrals and caregiver ...

Aveanna Healthcare

Care Experience Manager

Brookfield, WI · On-site

$45K - $50K/yr

As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ... Collaborate with clinical and recruitment teams to support new patient referrals and caregiver ...

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Patient Experience Manager information

See Racine, WI salary details

$14

$37

$65

How much do patient experience manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient experience manager in Racine, WI is $37.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $48.22 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are popular job titles related to Patient Experience Manager jobs in Racine, WI?

For Patient Experience Manager jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Racine, WI look for?

The top searched job categories for Patient Experience Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Patient Experience Manager jobs?

Cities near Racine, WI with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 3% Contract, and 3% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $77,796 per year, or $37.4 per hour.

Patient Experience Advocate I

Sixteenth Street Community Health Center

Milwaukee, WI • On-site

$17.50 - $22.75/hr

Other

Posted 14 days ago

Job description

Join our team dedicated to the highest quality health care!
Job Responsibilities:
  1. Proactively, warmly, and respectfully greets and/or directs patients upon arrival.
  2. Manages front desk responsibilities, including check-in and new patient registration.
  3. Upholds clinic guidelines and standards related to Patient Confidentiality (HIPAA).
  4. Reviews and/or obtains demographics and insurance information per protocol, collects copayments and balances due on the account from patients, and maintains accurate billing ledgers/receipts daily.
  5. Communicates the organization's expectation of payment at the time of service to the patient.
  6. Identifies patients in need of financial assistance and refers patients to Patient Financial Services when necessary.
  7. Assists patients with appointment scheduling and other tasks as requested.
  8. Helps maintain clinic flow by strategically directing patients into exam rooms on time.
  9. Facilitates the completion of patient surveys and questionnaires.
  10. Advocates for patients and promotes access through accommodation and "jockeying" of provider schedules as needed.
  11. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for a concise and timely flow of information.
  12. Maintains knowledge of reference materials for Medicare, Medicaid, and third-party payers.
  13. Notifies the team and helps expedite rooming of all acutely ill or possibly contagious patients.
  14. Works assigned EPIC work queues, following the department's workflow process as assigned.
  15. Provides information and assistance to people seeking services and keeps patients aware of any appointment delays.
  16. Call Center duties as assigned.
  17. Assists with new employee onboarding.
  18. Manages stressful situations in the most empathetic manner.
  19. Maintains cleanliness and order of lobby and desk and participates in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule.
  20. Maintains a uniform, professional appearance that communicates respect, safety and warmth.
  21. Proactively communicates issues involving customer service and process improvement opportunities.
  22. Performs other duties as assigned.
QUALIFICATIONS:
  1. High school diploma or GED.
  2. Successful completion of in-house training/orientation.
  3. Medical experience in a clinic or hospital setting helpful.
  4. Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment.
  5. Must have leadership and assertiveness skills.
  6. Must have a clear voice, a pleasant presentation, along with a pleasant attitude.
  7. Familiarity with computers helpful.
  8. Ability to relate well to people from diverse ethnic and cultural backgrounds.
  9. Bilingual (Spanish/English or Hmong/English) required.

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