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Patient Experience Manager information

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$69

How much do patient experience manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient experience manager in Virginia is $39.55, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $51.01 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Virginia?

The most popular types of Patient Experience jobs in Virginia are:

What are popular job titles related to Patient Experience Manager jobs in Virginia?

For Patient Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Virginia look for?

The top searched job categories for Patient Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for Patient Experience Manager jobs?

Cities in Virginia with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,255 per year, or $39.5 per hour.

SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA

Compass Group

Roanoke, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,089 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

System Patient Experience Manager

Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.

Responsibilities:

  • Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
  • Maintains and supports client satisfaction at a level that ensures account retention
  • Administers required client/customer surveys and responds in a timely and effective manner
  • Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
  • Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
  • Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
  • Ensures compliance with all regulatory agencies (CMS, JCAHO)
  • Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
  • Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
  • Works closely with on-site management team to reach operational goals
  • Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
  • Participates in all PE Department learning sessions including monthly educational webinars
  • Provides recognition for employee when programs are implemented with success
  • Prepares and implements development and training plans for patient satisfaction success
  • Composes patient satisfaction reports as needed to management

Qualifications:

  • HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
  • 2-3 years in-servicing experience in customer service training
  • Hospitality and healthcare experience preferred
  • 3-4 years experience in service-oriented operations
  • Good coaching and on the job training skills required
  • Excellent organizational skills and ability to multi-task essential
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Exhibits initiative, responsibility, flexibility and leadership
  • Possesses a thorough knowledge of contract administration and office procedures
  • Fiscal and budgetary skills

Associates at Crothall are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We encourage applicants with a criminal history (including relevant driving history) to apply.

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